I have been a General Manager at Fastenal Industrial Co. for one year. I have over-doubled the sales and customer's accounts in my branch. I have brought organization and functionality into my employees day to day tasks.I excel at meeting and surpassing my customers expectations.
I have experience as a sales management professional with prior experience in running an Outside Sales territory in four different branches. In every position I hold, I achieve the optimum performance for that position and then strive to surpass it.
Exceeded Sales goals by 35% on a quarterly basis, which led to promotion to General Sales Manager within 8 months.
Named "Best Store of the District" in August, September and October of 2012.
Worked as a part-time sales associate to feel out the sales world. I put away stock, sent out Inventory Returns, and dealt with customers on a daily basis.
Managed a $75,000 sales portfolio. Hired and trained all sales staff for my store location. Determined merchandise price schedules and discount rates which resulted in a margin consistently above 55%. Generated monthly and annual sales reports. Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills. Shared product knowledge with customers while making personal recommendations.Trained in negotiations and time management.
I took over Customer Accounts. I ran a sales route every day, taking orders, delivering products and cold calling new accounts. This period helped develop my customer relations skills and taught me many sales tactics along the way.
Coursework in Business, Finance and Accounting. Coursework in Business Administration and Management.
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