Sales And Support resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Reliable and punctual employee possessing excellent work ethic and more than nine years in retail. Areas of expertise include sales, mechanical knowledge and exceptional customer service.
Dedicated candidate with more than forty years in retail, repair and customer service. Possessing second-to-none commitment to customer service.
Enthusiastic Sales Associate possessing expertise in the mobile equipment industry. Reliable, punctual and hard working.
Skills
Interpersonal skills
Exceptional customer service
Excellent people skills
Multi-tasking strength
Problem-solving skills
Communication skills
Shipment processing
Stocking and replenishing
30 year field service mechanic
Work History
10/2010 to 01/2020
Sales and SupportThe Bigge Group – Ponca, NE,
Completed orders through Sage accounting system and organized product deliveries to meet customer timetables
Engaged with customers to effectively build rapport and lasting relationships
Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
Assisted customers by finding needed parts and repair items and checking inventory for items at other locations
Sold various products by explaining unique features and educating customers on proper application
Processed orders through system and coordinated product deliveries
Reason for leaving RIGPRO: Laid off due to economic inactivity in the oil and gas industry
08/2007 to 10/2010
Field Service MechanicMister Sparky Northwest Arkansas – Oklahoma City, OK,
Investigated and corrected mechanical problems with machinery such as engines, transmissions and gear boxes
Operated all hand tools and power equipment according to company safety procedures
Reviewed technical documentation to complete equipment maintenance and repair
Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems
Investigated and troubles shoot large number of product service issues weekly
Managed all on-site and off-site installation, repair, maintenance and test tasks
Performed annual service visits and completed preventative maintenance on all systems
Attended mandatory and voluntary workshops and team meetings to maximize technical knowledge
Provided telephone support to customers by determining cause of issue and explaining most effective solution
Properly completed work reports for each field visit
Maintained company field response vehicle stocked with repair and replacement parts valued over $20,000 dollars
Partnered with Tool pushers on safety and costs to successfully complete projects within anticipated deadlines
Interpreted oil field equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service
Followed job safety analysisprocedures to avoid injuries in field
Trouble shoot, repaired and maintained operational efficiencies in hydraulic, mechanical and electrical systems
Repaired and replaced hoses, brackets, belts and other components.
Reason for leaving: was offered better benefits, pay, room to advance, less travel, more time at home.
07/1999 to 05/2007
Journeyman ElectricianThe Bigge Group – San Jose, CA,
Inspected and tested electrical systems to identify connection issues and other faults affecting system performance.
Performed routine maintenance and repairs using hand and power tools to maximize reliability.
Maintained accurate records of time and materials required to perform repairs and service.
Interpreted blueprints, schematics and diagrams of project requirements and initiated appropriate electrical installations.
Diagnosed issues and developed effective solutions.
Repaired and installed new fixtures, wiring, circuits and motors.
Troubleshooted systems and repaired equipment, ensuring compliance with all established guidelines.
Adhered to safety protocols, OSHA standards and building codes in installation of systems, operation of equipment and handling of materials.
Read and understood technical drawings, diagrams, flow charts and project documentation to make accurate decisions about electrical system installations and repairs for each assignment.
Evaluated existing electrical systems for maintenance, repair and update requirements.
Reason for Leaving: Took job in Tunis, Tunisia
08/1987 to 07/1999
Field Service MechanicBrooks Well Servicing Inc. – City, STATE,
Worked in Yemen Arabic Republic for 6 years as lead Mechanic
Generated weekly reports and updated daily logs
Maintained meticulous records of all repair work that was made to machines and equipment
Used hand tools to disassemble equipment, perform repair work and then reassemble parts
Analyzed malfunctioning equipment and determined type of repairs required
Specialized in repairing oil field equipment but learned ins and outs of many different manufacturer's pieces
Replaced defective wiring systems, hydraulics and braking systems to return machines to service
Employed wide variety of hand and power tools including hoists, drills, precision measuring instruments and electronic testing devices
Used hoists and cranes to lift work pieces to machine
Operated wide variety of equipment including power saws, sanders, grinders, cranes drill press, forklift and basic hand tools
Supported technicians in equipment maintenance and repair
Reason for leaving: Company was sold.
Education
Expected in 09/2018
: PO Style Clutches And Water Cooled Brakes WPT Power Transmissions - Wichita Falls, TX, GPA:
Expected in 05/1977
High School Diploma: Auto Mechanics And Machine Shop Pine Tree High School - Longview, TX GPA:
Expected in 06/1991
: Series 60 DDEC IV And V Diagnostics And Repair Stewart & Stevenson - Houston, TX, GPA:
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