Sales And Support resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Reliable and punctual employee possessing excellent work ethic and more than nine years in retail. Areas of expertise include sales, mechanical knowledge and exceptional customer service.

Dedicated candidate with more than forty years in retail, repair and customer service. Possessing second-to-none commitment to customer service.

Enthusiastic Sales Associate possessing expertise in the mobile equipment industry. Reliable, punctual and hard working.

  • Interpersonal skills
  • Exceptional customer service
  • Excellent people skills
  • Multi-tasking strength
  • Problem-solving skills
  • Communication skills
  • Shipment processing
  • Stocking and replenishing
  • 30 year field service mechanic
Work History
10/2010 to 01/2020
Sales and Support The Bigge Group Ponca, NE,
  • Completed orders through Sage accounting system and organized product deliveries to meet customer timetables
  • Engaged with customers to effectively build rapport and lasting relationships
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
  • Assisted customers by finding needed parts and repair items and checking inventory for items at other locations
  • Sold various products by explaining unique features and educating customers on proper application
  • Processed orders through system and coordinated product deliveries
  • Reason for leaving RIGPRO: Laid off due to economic inactivity in the oil and gas industry
08/2007 to 10/2010
Field Service Mechanic Mister Sparky Northwest Arkansas Oklahoma City, OK,
  • Investigated and corrected mechanical problems with machinery such as engines, transmissions and gear boxes
  • Operated all hand tools and power equipment according to company safety procedures
  • Reviewed technical documentation to complete equipment maintenance and repair
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems
  • Investigated and troubles shoot large number of product service issues weekly
  • Managed all on-site and off-site installation, repair, maintenance and test tasks
  • Performed annual service visits and completed preventative maintenance on all systems
  • Attended mandatory and voluntary workshops and team meetings to maximize technical knowledge
  • Provided telephone support to customers by determining cause of issue and explaining most effective solution
  • Properly completed work reports for each field visit
  • Maintained company field response vehicle stocked with repair and replacement parts valued over $20,000 dollars
  • Partnered with Tool pushers on safety and costs to successfully complete projects within anticipated deadlines
  • Interpreted oil field equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service
  • Followed job safety analysisprocedures to avoid injuries in field
  • Trouble shoot, repaired and maintained operational efficiencies in hydraulic, mechanical and electrical systems
  • Repaired and replaced hoses, brackets, belts and other components.
  • Reason for leaving: was offered better benefits, pay, room to advance, less travel, more time at home.
07/1999 to 05/2007
Journeyman Electrician The Bigge Group San Jose, CA,
  • Inspected and tested electrical systems to identify connection issues and other faults affecting system performance.
  • Performed routine maintenance and repairs using hand and power tools to maximize reliability.
  • Maintained accurate records of time and materials required to perform repairs and service.
  • Interpreted blueprints, schematics and diagrams of project requirements and initiated appropriate electrical installations.
  • Diagnosed issues and developed effective solutions.
  • Repaired and installed new fixtures, wiring, circuits and motors.
  • Troubleshooted systems and repaired equipment, ensuring compliance with all established guidelines.
  • Adhered to safety protocols, OSHA standards and building codes in installation of systems, operation of equipment and handling of materials.
  • Read and understood technical drawings, diagrams, flow charts and project documentation to make accurate decisions about electrical system installations and repairs for each assignment.
  • Evaluated existing electrical systems for maintenance, repair and update requirements.
  • Reason for Leaving: Took job in Tunis, Tunisia
08/1987 to 07/1999
Field Service Mechanic Brooks Well Servicing Inc. City, STATE,

  • Worked in Yemen Arabic Republic for 6 years as lead Mechanic
  • Generated weekly reports and updated daily logs
  • Maintained meticulous records of all repair work that was made to machines and equipment
  • Used hand tools to disassemble equipment, perform repair work and then reassemble parts
  • Analyzed malfunctioning equipment and determined type of repairs required
  • Specialized in repairing oil field equipment but learned ins and outs of many different manufacturer's pieces
  • Replaced defective wiring systems, hydraulics and braking systems to return machines to service
  • Employed wide variety of hand and power tools including hoists, drills, precision measuring instruments and electronic testing devices
  • Used hoists and cranes to lift work pieces to machine
  • Operated wide variety of equipment including power saws, sanders, grinders, cranes drill press, forklift and basic hand tools
  • Supported technicians in equipment maintenance and repair
  • Reason for leaving: Company was sold.
Expected in 09/2018
: PO Style Clutches And Water Cooled Brakes
WPT Power Transmissions - Wichita Falls, TX,
Expected in 05/1977
High School Diploma: Auto Mechanics And Machine Shop
Pine Tree High School - Longview, TX
Expected in 06/1991
: Series 60 DDEC IV And V Diagnostics And Repair
Stewart & Stevenson - Houston, TX,

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Resume Overview

School Attended

  • WPT Power Transmissions
  • Pine Tree High School
  • Stewart & Stevenson

Job Titles Held:

  • Sales and Support
  • Field Service Mechanic
  • Journeyman Electrician
  • Field Service Mechanic


  • High School Diploma

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