Sales And Services Clerk resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Professional Warehouse Manager offering 25 years of expertise directing distribution warehouse operations. Successful in meticulously managing logistics and communicating with other departments to provide smooth business operations. Talented in monitoring and replenishing current inventory stock based on consumer demand Experienced in recruiting, hiring, training and scheduling employees to sustain operational needs. Professional and clear communicator successful in managing efficiency while boosting morale through constructive employee feedback and staff reviews.

  • Used Microsoft Access to develop computer issue resolution tracking database.
  • Documented and resolved Technical issues which led to reduced work stoppage.
  • Developed and implemented inventory preparation and counting system that reduced the yearly inventory time from 1.5 months to 1 week over 5 year period.
  • Awarded the Directors award for my performance while serving as the Interim Warehouse Manager in 2000 and 2004.
  • Introduced, planned and Implemented project that migrated the warehouse computer systems from Unix terminals to Microsoft workstations increasing productivity by 300%.
  • Successfully demonstrated ability to support Microsoft networking WAN by reducing down time by 90%.
  • Warehouse Management
  • Operational improvement
  • Customer service
  • Distribution and Warehousing
  • Data collection and analysis
  • Scheduling
  • Policy and Procedure Adherence
  • Forklift trainer
  • Warehouse management systems
  • Warehouse Logistics
  • Strategic Planning
  • Verbal and written communication
  • Performance Optimization
  • Shipping and Receiving supervision
  • MS Office
  • Order Picking and Processing supervision
Work History
Sales and Services Clerk, 06/2015 - Current
Mclane Crowley, TX,
  • Leveraged sales expertise to promote Postal products and services and capitalize on upsell opportunities.
  • Drove team revenue totals by bringing in over $1785 per week in sales.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Responded to customer requests for products, services and company information.
  • Assisted customers with setting appointments, applying for, reviewing and shipping of passports.
Assistant Warehouse Manager, 03/1997 - 01/2014
Maui Jim Texas, AL,
  • Managed day-to-day operations of warehouse, including freight and parcel shipments, returns and transfers.
  • Adhered to industry best practices for warehousing, material handling and documentation.
  • Onboarded, trained and supervised 5-person warehouse staff with strong record of meeting schedule and performance goals during yearly inventory.
  • Managed resource allocation and scheduling of all employees.
  • Acted as warehouse Systems Administrator responsible for all warehouse computer resources.
  • Collaborated with management to implement new initiatives and policies and achieve benchmarks for production, quality and safety.
  • Provided updates on critical shipments to corporate departments and customers.
Interim Warehouse Manager, 02/2000 - 06/2000
University Of California Press City, STATE,
  • Drove personnel performance by appraising job results, counseling personnel on needed improvements and disciplining substandard conduct.
  • Met warehouse operational needs through efficient staffing and resourcing of materials and equipment.
  • Maintained strong vendor connections at all stages, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Managed day-to-day shipping and receiving overseeing more than 1700 packages per day.
  • Negotiated with 7 different freight companies and received annual contracts resulting in cost savings of 55%.
  • Managed over $1 million in inventory and 5 employees in 75000 square-foot warehouse for book publishing company.
  • Oversaw and motivated team of 5 employees in warehouse to increase efficiency by 30%.
  • Enhanced slot control of freight in warehouse by optimizing organization efforts.
Returns Clerk, 03/1994 - 03/1997
Continuing Education Of The Bar City, STATE,
  • Documented returned product details in CEB inventory tracking system.
  • Operated warehouse equipment including electric pallet jack, forklift and manlift.
  • Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
  • Distributed returned merchandise to appropriate store departments or palletized for liquidation.
MBA: Business Administration, Expected in 05/2020
California State University - Monterey Bay - Seaside, CA
Bachelor of Arts: Liberal Arts And Sciences, Expected in 05/2004
California State University - East Bay - Hayward, CA
Associate of Science: Computer And Information Sciences, Expected in 05/2000
Contra Costa College - San Pablo, CA

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Resume Overview

School Attended

  • California State University - Monterey Bay
  • California State University - East Bay
  • Contra Costa College

Job Titles Held:

  • Sales and Services Clerk
  • Assistant Warehouse Manager
  • Interim Warehouse Manager
  • Returns Clerk


  • MBA
  • Bachelor of Arts
  • Associate of Science

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