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Sales and Services Clerk Resume Example

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SALES AND SERVICES CLERK
Professional Summary

Accomplished management professional with 25 years of career progression in warehouse operations. Proven effective leader skilled in development and oversight of high-performing, multi-disciplined and quality-oriented teams. Adept problem solver, employing creativity and innovation to overcome challenging and complex issues across employees, processes and costs. Focused and meticulous in all financial and regulatory compliance objectives to strategically plan and execute budgets, forecasts, cost-reduction techniques and safety initiatives. Outstanding communicator well-versed in employee, vendor and partner relations.

Accomplishments
  • Used Microsoft Access to develop computer issue resolution tracking database.
  • Documented and resolved Technical issues which led to reduced work stoppage.
  • Developed and implemented inventory preparation and counting system that reduced the yearly inventory time from 1.5 months to 1 week over 5 year period.
  • Awarded the Directors award for my performance while serving as the Interim Warehouse Manager in 2000 and 2004.
  • Introduced, planned and Implemented project that migrated the warehouse computer systems from Unix terminals to Microsoft workstations increasing productivity by 300%.
  • Successfully demonstrated ability to support Microsoft networking WAN by reducing down time by 90%.
Skills
  • Team management
  • Operational improvement
  • Strategic planning and execution
  • Stakeholder collaboration
  • Advanced computer proficiency
  • Excellent interpersonal skills
  • Annual plan review
  • Data Analysis
  • Relationship Development
  • Company Policy Adherence
  • Work flow planning
  • Employee training and development
  • Resource utilization
  • Confidential data management
  • Performance Appraisals
  • Business administration
Work History
Sales and Services Clerk06/2015 to Current
United States Postal Service – Pacific Grove, CA
  • Leveraged sales expertise to promote Postal products and services and capitalize on upsell opportunities.
  • Drove team revenue totals by bringing in over $1785 per week in sales.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Responded to customer requests for products, services and company information.
  • Assisted customers with setting appointments, applying for, reviewing and shipping of passports.
Assistant Warehouse Manager03/1997 to 01/2015
U.C. Press – Richmond, CA
  • Managed day-to-day operations of warehouse, including freight and parcel shipments, returns and transfers.
  • Adhered to industry best practices for warehousing, material handling and documentation.
  • Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Collaborated with management to implement new initiatives and policies and achieve benchmarks for production, quality and safety.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
  • Boosted warehouse operations efficiency by overseeing dispatching and setting optimal employee schedules.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Conducted research to address shipping errors and packaging mistakes.
  • Onboarded, trained and supervised 5-15-person warehouse staff with strong record of meeting schedule and performance goals.
  • Increased yearly inventory efficiency 110% year over year for 15 years.
  • Analyzed KPI's and exceeded daily performance expectations.
Interim Warehouse Manager02/2006 to 07/2006
University Of California Press – Richmond, CA
  • Maintained strong vendor connections, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
  • Drove personnel performance by appraising job results, counseling personnel on needed improvements and disciplining substandard conduct.
  • Managed over $5 million in inventory and 5 employees in a 50000 square-foot warehouse for textbook publishing of company.
  • Negotiated with 13 different freight companies and received annual contracts resulting in cost savings of 65 %.
  • Handled day-to-day shipping and receiving overseeing more than 700 packages per day.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization and improve process efficiency.
Education
MBA: Business Administration05/2020California State University - Monterey Bay- Seaside, CA
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Resume Overview

Companies Worked For:

  • United States Postal Service
  • U.C. Press
  • University Of California Press

School Attended

  • California State University - Monterey Bay

Job Titles Held:

  • Sales and Services Clerk
  • Assistant Warehouse Manager
  • Interim Warehouse Manager

Degrees

  • MBA : Business Administration 05/2020

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