Sales and Services Resume Example
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SALES AND SERVICES
Summary
Organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively.
Highlights
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Accomplishments
- Customer Service
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
- Sales
- Consistently generated additional revenue through skilled sales techniques.
- Product Sales
- Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
- Customer Interface
- Greeted customers upon entrance and handled all cash and credit transactions.
- Assisted customers over the phone regarding store operations, product, promotions and orders.
- Planned, directed, coordinated and assigned manpower to efficiently meet production requirements
- Contributed to an annual 15% increase in productivity through improvements in operations, quality, safety and administration.
Experience
Sales and ServicesAug 2014 to Nov 2014
Smart Pawn & Jewelry － Charlotte , NC
Smart Pawn & Jewelry － Charlotte , NC
- Promptly served all food courses and alcoholic beverages to guests
- Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Answered questions about menu selections and made recommendations when requested.
- Skillfully anticipated and addressed guests' service needs.
- Consistently adhered to quality expectations and standards.
- Delivered exceptional, friendly and fast service.Demonstrated awareness of liability issues and the law by confirming legal drinking age and discontinuing service to intoxicated guests.
- Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.
Office Coordinator/Sales ManagerJun 2014 to Aug 2014
Harsco Corporation － Charlotte , NC
Harsco Corporation － Charlotte , NC
- Monitored customer preferences to determine focus of sales efforts.
- Determined merchandise price schedules and discount rates.Generated monthly and annual sales reports.
- Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.
- Shared product knowledge with customers while making personal recommendations.
- Maintained friendly and professional customer interactions.
- Trained in negotiations and time management.
Sales and Customer Service Jan 2014 to Jun 2014
Colton's Steak House － City , STATE
Colton's Steak House － City , STATE
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
- Appropriately suggested additional items to customers to increase restaurant sales.
- Demonstrated awareness of liability issues and the law by confirming legal drinking age and discontinuing service to intoxicated guests.
- Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.
- Welcomed and acknowledge all guests in a friendly, service-oriented manner.
Production SupervisorJun 2012 to Nov 2012
Eco Environmental Group LP － City , STATE
Eco Environmental Group LP － City , STATE
- Mastered the intricacies of the process flow within each department.
- Assessed and trained personnel for promotion to cross-functional operations.
- Developed and implemented data-based solutions in a timely manner.
- Led regular stand-up meetings, events and continuous improvement projects with measurable goals.
- Coordinated closely with quality control regarding products awaiting dispositions.
- Coordinated preventative maintenance on existing and new production equipment, including routine calibration.
- Established and adjusted work procedures to meet production schedules.
Education
Diploma, General 6 2012Pangburn High School － City, State
- Captain of Pangburn High School Cheerleading Team
- Business Management Vice President
- Supervisor - Eco Environmental Group LP
- FCCLA Vice President
- FBLA Vice President
- Vocational Completer - Family and Consumer Sciences
BA, Entertainment Business2017The Los Angeles Film School － City, State
- Film and Media Studies coursework
- Public Speaking and Theater coursework
- English and Creative Writing coursework
- Arts and Entertainment Management coursework
- Marketing and Communications coursework
- Legal and Professional coursework
Skills
Customer Satisfaction, Customer Service, Expense Control, Lead Development, Marketing, Multi-Task Management, Product Development, Project Management, Reporting, Sales, Statement Billings, Weekly Payroll, Account Management, Accounts Payable/Receivable, Budgeting, Business Development, Client Relations, Cold Calling, Computer Literate, Computer Proficient, Creative Problem Solver, Customer Needs Assessment
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Resume Overview
School Attended
- Pangburn High School
- The Los Angeles Film School
Job Titles Held:
- Sales and Services
- Office Coordinator/Sales Manager
- Sales and Customer Service
- Production Supervisor
Degrees
- Diploma , General 6 2012
BA , Entertainment Business 2017
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