Experienced Business Operations Manager with excellent client and project management skills. Action-oriented with a strong ability to communicate effectively and a proven track record of identifying and creating profitable business opportunities.
Our customers range from electricians, electrical engineers, architects, interior designers and homeowners.
Responsible for interpreting blueprints/electrical drawings and using manufacturer software to produce quotes for our clients. Estimating commercial, residential and tenant improvement projects. Project management from the initial quoting phase to the completion of the job. Quoting and selling all facet of lighting and electrical materials. Lead continuous improvement efforts and training and development of branch personnel. Oversaw a portfolio of customers, developed new business from existing clients and actively sought out new sales opportunities. Implemented policies and standard operating procedures and managed customer service and logistics.
During this period in my career at OfficeXpress, our CFO resigned her position. In order to move forward swiftly, and to the benefit of the business, we dissolved the position and I absorbed the financial responsibilities of the company.
Lead a team of accounting staff and customer service professionals. Reorganized and implemented new processes in our accounts receivable department that lead to increased cash flow. Increased productivity while simultaneously reducing employee headcount. Collaborated with suppliers to determine strategies for improving sales and profit.
Managed cash flow to ensure timely payable disbursements.
Managed accounting operations, accounting close, accounting reporting and reconciliations. Reviewed P&L's on a regular basis to ensure profit margins were consistent. Analyzed yearly sales trends and prepared accordingly to ensure continuity in cash flow through out the year. Evaluated and reconfigured systems to support customer service and operational goals.
Met bi-monthly with outside accountancy firm to ensure our financials were up to par.
Established transportation cost standards and economical shipping practices. Drafted budgets, monitored costs and reduced delivery and transportation expenses.
Directed day to day operations for all departments for an Office Products company including sales, accounting and customer service. Boosted company efficiency through technology upgrades and process improvements such as ERP systems migrations for website storefronts and financial operations. Cut company operating budget by reorganizing and restructuring office staff responsibilities to maximize personnel potential. Downsized headcount without sacrificing performance or service. Oversaw the development and launch of several systems improvements and technological advancements. Recruited, hired, mentored, coached and trained all office staff and team members from the warehouse staff and drivers to the Business Development Managers. Developed and deepened relationships to form lasting partnerships with clients as well as vendors and wholesalers. Planned daily operational strategies, including delivery routing, team meetings and promotional initiatives. Boosted team morale and overall sales volume by creating employee incentive sales contests. Tracked monthly sales to generate reports for business development planning. Achieved company growth for several consecutive years through market expansion, organic growth and acquisitions. During this period we made the Inc 5000 list of fastest growing businesses as well as the Los Angeles Business Journals top 100 fastest growing companies.
Took a job at an office products startup company as a Business Development Manager. Developed and implemented all sales protocols and training programs. Negotiated with new clients and closed on long-term agreements. Followed up with existing customers to increase purchases of products and services.
Identified prospective customers using lead generating methods and performing an average of 50 cold calls per day in addition to managing my existing business.
Mentored employees in successful selling techniques and encouraged cross-selling additional products and services. Determined business development opportunities and implemented effective strategies for client acquisition. Assisted teammates with sales-processing tasks to meet daily sales goals. Fostered relationships with customers to expand customer base and retain business. Identified customer needs to deliver relevant product solutions and be a single source provider. Cross sell, up sell and suggest alternative product lines to benefit the customer as well as increase order volume.
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