Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 9XXX5 (555) 432-1000, resumesample@example.com
Summary

Highly competent professional who can be trusted with even the most confidential projects. Seeking a professional position with leadership responsibilities including problem solving, planning, organizing and managing projects/budgets. I am a self Starter and quick learner who always exceeds expectations.

Highlights
  • Analytical reasoning
  • Financial statement analysis
  • Compliance testing knowledge
  • Strong organizational skills
  • Expert in customer relations
  • Advanced computer proficiency (PC and Mac)
  • Flexible team player
  • Superb Project Management skills
  • Budget forecasting expertise
  • Account reconciliation expert
  • PeopleSoft knowledge
  • Complex problem solving
  • Effective time management
  • Excellent managerial techniques
  • Superior research skills
  • Sales, Marketing and Ecommerce expertise.
Experience
2011 to 05/2015 Sales and Marketing Representative Nvr, Inc. | Chicago, IL,
  • Conduct proactive consultative needs analysis with new and existing customers including the development of client product solutions.
  • Run customer credit checks and handles confidential customer and company data.
  • Multitask throughout the day possibly touching 40-50 different customers on a daily basis.
  • Resolve customer billing disputes, review invoices, adjust and credit accounts and handle accounts payable issues with internal and external departments.
  • Understand the needs of customers and present solutions to meet those unique needs.
  • Maintaining and developing relationships with existing customers in person and via telephone calls and emails.
  • Responding to correspondence via incoming email and phone inquiries.
  • Acting as a contact liaison between the company and its existing and potential markets.
  • Negotiating the terms of an agreement and closing sales.
  • Oversee Ecommerce customer and company activities related to sales, order and billing inquiries.
  • Gathering market and customer information.
  • Representing the organization events and demonstrations.
  • Negotiating on price, costs, delivery and specifications with buyers and managers.
  • Challenging any objections with a view to getting the customer to buy.
  • Advising on forthcoming product developments and discussing special promotions.
  • Creating detailed proposal documents, often as part of a formal bidding process that is largely dictated by the prospective customer.
  • Liaising with suppliers to check the progress of existing orders.
  • Recording sales and order information and sending copies to the sales office, and entering into the order system.
  • Reviewing own sales performance, aiming to meet or exceed targets.
  • Making accurate, rapid cost calculations and providing customers with quotes.
  • Feeding future buying trends back to management and company representatives.
  • Attending team meetings and sharing best practice with colleagues and management team. Revised and streamlined inefficient work procedures with automation software.
04/2007 to 04/2009 Realtor Windermere Real Estate | Redmond, WA,
  • Develop and present purchase offers to sellers for consideration.
  • Confer with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms and conditions of purchase agreements are met before closing dates.
  • Interview clients to determine needs.
  • Prepare documents; such as representation contracts, purchase agreements, closing statements, deeds and leases.
  • Maintain deadlines, completion dates and act with urgency on important matters.
  • Coordinate property closings; oversee signing of documents and disbursement of funds.
  • Act as an intermediary in negotiations between buyers and sellers, generally representing one or the other.
  • Promote sales of properties through advertisements, open houses, and participation in multiple listing services.
  • Process customer invoices for miscellaneous items.
  • Compare a property with similar properties that have recently sold to determine its competitive market price.
  • Coordinate appointments to show homes to prospective buyer* Generate lists of properties that are compatible with buyers' needs and financial resources.
04/2005 to 02/2007 Project Management/ Coordinator/ Sales Support/Implementation Shi International Corp. | Philadelphia, PA,

•Project Management responsible for customer implementations, customer conversions and special projects.

•Collaborate with business units and customers to identify and document project requirements.

•Recognize and implement changes to the project.

•Multitask throughout the day possibly touching 30-40 different projects on a daily basis.

•Resolve customer billing disputes, review invoices, adjust and credit accounts and handle accounts payable issues with internal and external departments.

•Recognized discrepancies quickly and resolve appropriately.

•Reconcile billing statements and review discrepancies with vendors and internal departments for resolutions.(Touch approx 50-70 customer or internal invoices on a weekly basis).

•Ensure all project requirements; risks and contingencies are identified, approved and completed for all assigned projects. Maintain reviews of project for any changes.

•Solve project issues/problems and work with a sense of urgency.

•Maintain the organization of multiple projects at one time. (Approximately 30-40 projects)

•Maintain superior communication of project scope, progress, issues and information to the managers of internal and external departments, implementations, project team and other stakeholders.

•Professionally work with all levels of staff and management to ensure all action items are completed timely and thoroughly and reported correctly.

•Coordinate and effectively manage project calls so that essential items are discussed and reviewed.

•Evaluate systems and processes to identify, document, and recommend and/or implement required changes or enhancements.

•Implementation of high-end data products.

•Maintain Project Budget: including the planned cost, the actual cost, and any costs for changes.

•Manage costs for each department involved in the project.

•Maintain the project schedule, act with urgency, make adjustments, maintain completion dates and maintain deadlines.

•Customer relations and executive complaints

03/2003 to 05/2005 Corporate Trainer Oracle | Seattle, WA,
  • Prepared newly hired sales representatives by conducting orientation, classroom training, developing individual coaching plans, providing resources and assistance, and on the job training.
  • Determined training needs for existing employees by traveling with sales representatives, observing sales encounters, studying sales results reports and conferring with sales managers.
  • Developed individual results by maintaining policy and procedure resources, providing coaching, conducting training sessions and developing outcome improvement resources.
  • Improved training effectiveness by developing new approaches and techniques, making support readily available, developing new training materials and integrating support with routine job functions.
  • Supported training financial objectives by recommending budget items and controlling costs.
  • Created and maintained financial budget for training courses and necessary travel expenses.
  • Updated job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations.
  • Accomplished sales training and organizational missions by completing results as needed.
  • Manage Associate New Hires for 12-16 weeks* Mentored and coached existing employees Recommend, ordered, or authorized purchase of instructional materials, supplies, equipment, and visual aids designed to meet student educational needs.
  • Processed invoices and resolved accounts payable issues with internal and external vendors.
  • Conferred with members of educational committees and advisory groups to obtain knowledge of subject areas, and to relate curriculum materials to specific subjects, individual student needs, and occupational areas.
  • Researched, evaluated, and prepared recommendations on curricula, instructional methods, and materials.
  • Developed instruction materials to be used by educators and instructors.
09/1997 to 03/2003 Senior Sales Consultant Verizon Communications, Inc | City, STATE,
  • Enhanced sales staff accomplishments and competence by planning delivery of solutions; answering technical and procedural questions for less experienced team members; teaching improved processes; mentoring team members.
  • Serviced existing accounts, obtained orders, and established new accounts by planning and organizing daily work schedule to call on existing or potential sales.
  • Adjusted content of sales presentations by studying the type of sales outlet.
  • Focused sales efforts by studying existing and potential volume of dealers.
  • Submitted orders by referring to price lists and product literature.
  • Informed Management by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
  • Monitored competition by gathering current marketplace information on pricing, products, new products, and delivery schedules, merchandising techniques, etc.
  • Recommended changes in products, service, and policy by evaluating results and competitive developments.
  • Resolved customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
  • Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks.
  • Provided historical records by maintaining records on area and customer sales.
  • Contributes to team effort by accomplishing related results as needed.
  • Implementation of voice and data products.
  • Handled confidential customer and company data and systems.
  • Acted as a single point of contact for customers Handled large billing investigations including FCC investigations.
  • Management takeover, support and back up.
Education
Expected in May 2015 Bachelors of Science | Psychology University of Maryland University College, Adelphi, MD GPA:
Expected in May 2010 Associates of Arts | Anne Arundel Community College, , GPA: Magna Cum Laude

General Studies: Emphasis in Health and Wellness

Magna Cum Laude

Skills

Microsoft Word, Excel, PowerPoint, Access, Outlook and Publisher, and Peoplesoft.

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Resume Overview

School Attended

  • University of Maryland University College
  • Anne Arundel Community College

Job Titles Held:

  • Sales and Marketing Representative
  • Realtor
  • Project Management/ Coordinator/ Sales Support/Implementation
  • Corporate Trainer
  • Senior Sales Consultant

Degrees

  • Bachelors of Science
  • Associates of Arts

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