LiveCareer-Resume

sales and marketing administrator resume example with 7+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Dedicated Customer Service Representitive talented at processing high volumes of error-free transactions and meeting departmental goals. Offers 5 years of experience in customer service, retention and problem resolution. Smoothly manages conversational flow and diffuses difficult customer situations. Personable, friendly and solution-oriented Customer Service with over 5 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Skills
  • Sales tracking
  • Brand-building strategies
  • Rapport and relationship building
  • Profit and revenue-generating strategies
  • Compelling leadership skills
  • Social media savvy
  • Freight labeling
  • Shipping and receiving
  • Product verification
  • Warehouse operations
  • Materials handling and transport
  • Invoice verification
  • Warehouse tools operation
  • Quality control
  • Forklift certified
  • Wrapping and boxing
  • Pallet jacks
  • Forklifts
  • Able to lift and carry 50+ lbs.
  • Microsoft Word
Experience
09/2021 to 11/2021 Sales and Marketing Administrator Cio Technology Solutions | Tampa, FL,
  • Attended and documented sales meeting minutes, distributed meeting notes and assigned followup activities.
  • Tracked, reconciled and recorded monthly expense reports and credit card statements.
  • Contributed expertise to build successful marketing strategies, including direct, partner and social media approaches.
  • Facilitated improvement in sales outcomes by holding performance evaluations to assess team members' strengths and weaknesses and counsel on improvement strategies.
  • Supported sales team members to drive growth and development.
  • Implemented creative sales and marketing strategies to assist sales team with reaching targets.
06/2016 to 09/2021 Customer Service Representative Xylem Inc. | Rochester, NY,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Remained constantly aware of customer activity to ensure safe and secure shopping environment.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Answered 100's+ inbound calls per day and directed to individuals or departments.
  • Reviewed account and service histories to identify trends and issues.
  • Set up and activated customer accounts.
  • Recommended improvements to products and services to mitigate complaints.
  • Trained new employees on procedures and policies to maximize team performance.
  • Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
07/2014 to 06/2016 Shipping and Receiving Associate Crate And Barrel | Coral Gables, FL,
  • Checked customer orders, labeling and documentation prior to shipment to avoid delays.
  • Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
  • Obtained required documentation to move cargo onward.
  • Collaborated with carrier representatives to determine receipt methods and make special delivery arrangements.
  • Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
  • Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
  • Contacted transport companies and suppliers to expedite, trace or return shipments.
  • Maintained inventory of shipping materials and supplies.
  • Monitored merchandise received and shipped from facility in computer system.
  • Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.
  • Operated forklifts, hand trucks or other equipment to load, unload, transport and store goods.
  • Logged inbound and outbound discrepancies for wrong products, incorrect quantities and damages.
  • Directed junior staff in preparing outgoing and receiving incoming shipments.
  • Maintained work areas and kept organized.
  • Operated forklift, pallet jack and hand truck to move materials within warehouse and to and from shipping vehicle.
  • Unloaded and received incoming shipments, inspected packages for damage and routed packages to next destination according to documentation.
  • Put merchandise in assigned area, added tags and secured larger pieces as required.
  • Utilized correct and safe operating procedures when using equipment such as forklifts and pallet jacks to load, unload and move materials.
  • Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
  • Compared shipment contents with paperwork to support inventory accuracy and records management.
  • Organized storage areas to maximize movement and minimize labor.
Education and Training
Expected in 05/2008 to to High School Diploma | Plainwell High School, Plainwell, MI GPA:

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Resume Overview

School Attended

  • Plainwell High School

Job Titles Held:

  • Sales and Marketing Administrator
  • Customer Service Representative
  • Shipping and Receiving Associate

Degrees

  • High School Diploma

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