LiveCareer-Resume

sales advocate resume example with 6+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Professional Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Skills
  • Staff Training
  • Interpersonal communication skills
  • Performance improvement
  • Stocking and Replenishing
  • POS Systems
  • Point of Sale Knowledge
  • Identification Checks
  • Liquor Law Compliance
  • Drawer Management
  • Cash Drawer Management
  • Bagging and Packaging
  • Merchandise Restocking
  • Product and Service Sales
  • Cash Register Operation
  • ID Verification
  • Refund Handling
  • Maintaining Store Appearance
  • Product Restocking
  • Retail Merchandising
  • Currency Sorting
  • Customer assistance
  • Safe verifications
  • Customer Relations
  • Records Maintenance
  • Guest inquiries
  • Receipt and refund issuance
  • Coaching and mentoring
  • Cash Handling
  • Purchase assistance
  • Payment collection
  • Time management skills
  • Cleaning and sanitizing
  • Basic math skills
  • Point of sale operation
  • Cash register systems
  • Written and verbal communication
  • Till counting
  • Order taking
  • Inventory management
  • Team Leadership
  • Sales Goals
  • Staff Management
  • Employee Training
  • Sales Reporting
  • Key Performance Indicators (KPIs)
  • Staffing Requirements
  • Product Knowledge
Work History
11/2021 to Current
Sales Advocate Department Of Veterans Affairs Palo Alto, CA,
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
  • Trained and mentored new sales representatives.
  • Answered questions about store policies and addressed customer concerns.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Stocked, tagged and displayed merchandise as required.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
10/2017 to 07/2021
Cashier Safelite Autoglass Summerdale, AL,
  • Answered questions about store policies and addressed customer concerns.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Checked personal identifications during alcohol and tobacco sales.
  • Restocked and organized merchandise in front lanes.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Collected and authorized payments of guests.
  • Stocked, tagged and displayed merchandise as required.
  • Reviewed new promotions and monitored price changes.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Addressed customer needs and made product recommendations to increase sales.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Created price tags and merchandise signs.
  • Mentored new team members on sales software system operation.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
08/2015 to 08/2017
Assistant Manager Taco Mayo City, STATE,
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Answered questions about store policies and addressed customer concerns.
  • Tallied cash drawer at beginning and end of each work shift.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Processed customer refunds and exchanges according to established guidelines.
  • Reviewed new promotions and monitored price changes.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
  • Greeted customers entering store and responded promptly to customer needs.
  • Mentored new team members on sales software system operation.
Education
Expected in 05/2003 to to
High School Diploma : General
El Reno High School - El Reno, OK
GPA:

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Resume Overview

School Attended

  • El Reno High School

Job Titles Held:

  • Sales Advocate
  • Cashier
  • Assistant Manager

Degrees

  • High School Diploma

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