Sales Associate driven to exceed sales goals and build long-term relationships with customers. Creates a positive shopping experience through high-quality customer care.
Skills
Conflict resolution
Complex problem resolution
Superior communication skills
Strategic planning
Active listening
Verbal/written communication
Team player mentality
Outgoing personality
Enthusiasm
Time management ability
Accurate money handling
Sales expertise
Accomplishments
Promoted to Sales Advisor after only 30 days.
Awarded “Weekend Warrior” of a district consisting of over 10 clubs for exceeding the club's sales goal of the month for 2 months in a row.
Met monthly sales goals for 7 months straight
Experience
Sales Advisor, 07/2015 to 2017 Penske Automotive Group – Phoenix, AZ,
Greeted store customers promptly and responded to questions with knowledgeable service.
Sold gym memberships, personal training, and childcare services
Cold-called prospective customers to build relationship.
Maintained productive relationships with existing customers through exceptional follow-up after sales.
Generated high volume of referrals.
Updated database with customer and sales information.
Established new customer accounts.
Informed management of special sales and service issues.
Evaluated competitors and performed market research.
Listened to customer needs and preferences to provide accurate advice.
Trained all new sales employees on effective techniques.
Increased purchase totals by recommending additional items.
Worked flexible schedule to accommodate changing customer levels.
Answered incoming telephone calls with professional and knowledgeable responses.
Provided expert product and service information.
Personal Stylist, 05/2015 to 08/2015 Sport Clips – Germantown, WI,
Helped customers select swimwear that best fit their personal needs.
Opened and closed the store, which included counting cash drawers and making bank deposits.
Maintained visually appealing and effective displays for the entire store.
Educated customers on product and service offerings.
Offered exceptional customer service to differentiate and promote the company brand.
Consulted with customers on the latest styles and trends.
Kept the showroom clean and maintained neat, orderly product displays.
Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
Processed shipments and maintained organized stock shelves.
Informed customers about all product lines and services offered by the company.
Processed all sales transactions accurately and in a timely fashion.
Personal Stylist, 09/2013 to 02/2015 Sport Clips – Grand Prairie, TX,
Styled outfits for customers
Bought gently used teen and twenty-something clothing and accessories for the store
Maintained visually appealing and effective displays for the entire store.
Consulted with customers on the latest styles and trends.
Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
Kept the showroom clean and maintained neat, orderly product displays.
Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Kept current on market and product trends to effectively answer customer questions.
Completed floor replenishment to guarantee size availability and promote customer satisfaction.
Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
Processed all sales transactions accurately and in a timely fashion.
Marked clearance products with updated price tags.
Education and Training
Bachelor of Arts: Environmental Studies, Expected in 2019 California State University San Marcos - San Marcos, CA GPA:
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