Sales Account Manager resume example with 20+ years of experience
JessicaClaire
, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Highly motivated Sales and Account Manager with over ten years of customer service and sales
experience. Outgoing sales professional with track record of driving increased sales, improving
buying experience through buying lines and elevating company profile with target market.
Consistently recognized for sales performance and excellence in customer service. Excellent
reputation for resolving problems and improving customer satisfaction. Bringing a 10-year track
record of success in the commercial industry. Multi-tasking professional well-known for
successfully turning problematic customer accounts into ongoing, lucrative contracts. Sales
Manager with over 10 years of successful experience in procuring new sales and developing long
lasting business relationships. Recognized consistently for performance excellence and
contributions to success in Sales industry. Strengths in understanding buyers and closing the deal
through techniques such as CPR-ABC and CLASP.
Skills
Market forecasting
CRM Systems
SAP System
Client Development
Contract Negotiation
Account Management
Sales Strategies
Bid Preparation
Sales Goals
Client Relationships
Business-To-Business Sales
Strategic Selling
Complex Sales
Data Driven
Presentation Skills
Account Management, Strategic
Accounting, Strategic Planning
Benefits, Supervisor
Contract Negotiation, Telephone
CRM, Type
Clients
Client
Customer satisfaction
Delivery
Forecasting
Functional
Inventory
Team Leadership
Market
Meetings
Presentation Skills
Purchasing
Quality
Quality assurance
Relationship building
Sales
Selling
SAP
Shipping
Specification
Work History
Sales & Account Manager, 04/2011 to 04/2021 Harris Computer Systems – Saint Charles, IL,
Managed over 60 existing strategic accounts and identified new business opportunities to
achieve revenue objectives.
Built and expanded relationships by delivering customer insights to increase sales by 25%
annually.
Met with new and existing clients face to face to enhance business relationships and expand
for new referrals.
Generated 25 new sales contacts weekly in CRM to build functional pipeline of qualified
opportunities.
Educated customers about our product, services and benefits to aid in selecting best options
for each customer needs.
Provided superior account management to customers by quickly and courteously responding
to requests, inquiries, suggestions and concerns.
Communicated with customers to understand needs and recommend appropriate solutions.
Offered each customer top-notch, personal service and polite support to boost sales and
customer satisfaction.
Maintained current knowledge of applicable sales and product changes in order to provide
best possible service for all customer needs.
Created and implemented sales strategies to successfully meet company targets.
Responded to telephone and in-person requests for information.
Managed end-to-end management of transactions, including market reports, ordering,
purchasing, shipping-BOL, and support.
Met with existing customers and prospects to discuss business needs and recommend optimal
solutions.
Corporate Assistant Buyer-Account Manager, 03/2009 to 04/2011 Cassella Waste Systems, Inc. – Shaftsbury, VT,
Interacted with over 25 vendors, clients and other stakeholders to maintain on-time deliveries.
Monitored and analyzed sales records, trends or economic conditions to anticipate consumer
buying patterns and determine suitable type and quantity of company inventory items.
Worked with 50+ customers consistent with quality, quantity and other specification
requirements.
Actively listened to customers, handled concerns quickly and escalated major issues to
supervisor.
Created plans and communicated deadlines to ensure projects were completed on time.
Worked with diverse group of customers from CEO's, shareholders, managers and City
Developers to understand needs and provide excellent service.
Developed team communications and information for meetings.
Managed quality assurance program, including on-site evaluations, internal audits and
customer surveys.
Strategic Account Manager, 07/1999 to 09/2008 Beisser Lumber – City, STATE,
Worked with over 25 existing strategic accounts and identified new business opportunities to
achieve revenue objectives.
Built and expanded relationships by delivering customer insights to increase sales by 10%
annually.
Coordinated material delivery/returns and facilitated appropriate accounting paperwork.
Confirmed material delivery and quality.
Served customers with knowledgeable, friendly support at every stage of the sales process.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding
personal quotas.
Collaborated with managers to provide customer feedback and recommend operational
changes to meet emerging trends.
Education
Training: , Expected in 2020 - , GPA:
Associate of Arts: Economics, Expected in 03/2009 University of Iowa - Iowa City, IA GPA:
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