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Sales & Account Manager Resume Example

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SALES & ACCOUNT MANAGER
Professional Summary
Highly motivated Sales and Account Manager with over ten years of customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience through buying lines and elevating company profile with target market. Consistently recognized for sales performance and excellence in customer service. Excellent reputation for resolving problems and improving customer satisfaction. Bringing a 10-year track record of success in the commercial industry. Multi-tasking professional well-known for successfully turning problematic customer accounts into ongoing, lucrative contracts. Sales Manager with over 10 years of successful experience in procuring new sales and developing long lasting business relationships. Recognized consistently for performance excellence and contributions to success in Sales industry. Strengths in understanding buyers and closing the deal through techniques such as CPR-ABC and CLASP.
Skills
  • Market forecasting
  • CRM Systems
  • SAP System
  • Client Development
  • Contract Negotiation
  • Account Management
  • Sales Strategies
  • Bid Preparation
  • Sales Goals
  • Client Relationships
  • Business-To-Business Sales
  • Strategic Selling
  • Complex Sales
  • Data Driven
  • Presentation Skills
  • Account Management, Strategic
  • Accounting, Strategic Planning
  • Benefits, Supervisor
  • Contract Negotiation, Telephone
  • CRM, Type
  • Clients
  • Client
  • Customer satisfaction
  • Delivery
  • Forecasting
  • Functional
  • Inventory
  • Team Leadership
  • Market
  • Meetings
  • Presentation Skills
  • Purchasing
  • Quality
  • Quality assurance
  • Relationship building
  • Sales
  • Selling
  • SAP
  • Shipping
  • Specification
Work History
Sales & Account Manager, 04/2011 to 04/2021
Company Name – City, State
  • Managed over 60 existing strategic accounts and identified new business opportunities to achieve revenue objectives.
  • Built and expanded relationships by delivering customer insights to increase sales by 25% annually.
  • Met with new and existing clients face to face to enhance business relationships and expand for new referrals.
  • Generated 25 new sales contacts weekly in CRM to build functional pipeline of qualified opportunities.
  • Educated customers about our product, services and benefits to aid in selecting best options for each customer needs.
  • Provided superior account management to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Communicated with customers to understand needs and recommend appropriate solutions.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
  • Created and implemented sales strategies to successfully meet company targets.
  • Responded to telephone and in-person requests for information.
  • Managed end-to-end management of transactions, including market reports, ordering, purchasing, shipping-BOL, and support.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Corporate Assistant Buyer-Account Manager, 03/2009 to 04/2011
Company Name – City, State
  • Interacted with over 25 vendors, clients and other stakeholders to maintain on-time deliveries.
  • Monitored and analyzed sales records, trends or economic conditions to anticipate consumer buying patterns and determine suitable type and quantity of company inventory items.
  • Worked with 50+ customers consistent with quality, quantity and other specification requirements.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Created plans and communicated deadlines to ensure projects were completed on time.
  • Worked with diverse group of customers from CEO's, shareholders, managers and City Developers to understand needs and provide excellent service.
  • Developed team communications and information for meetings.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Strategic Account Manager, 07/1999 to 09/2008
Company Name – City, State
  • Worked with over 25 existing strategic accounts and identified new business opportunities to achieve revenue objectives.
  • Built and expanded relationships by delivering customer insights to increase sales by 10% annually.
  • Coordinated material delivery/returns and facilitated appropriate accounting paperwork.
  • Confirmed material delivery and quality.
  • Served customers with knowledgeable, friendly support at every stage of the sales process.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Education
Training: 2020
Associate of Arts: Economics, 03/2009
University of Iowa - City, State
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Resume Overview

School Attended

  • University of Iowa

Job Titles Held:

  • Sales & Account Manager
  • Corporate Assistant Buyer-Account Manager
  • Strategic Account Manager

Degrees

  • Training : 2020
    Associate of Arts : Economics , 03/2009

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