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Sales & Account Manager Resume Example

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SALES & ACCOUNT MANAGER
Professional Summary

Highly motivated Sales and Account Manager with over ten years of customer service and sales experience. Excellent reputation for resolving problems and improving customer satisfaction. Multi-tasking professional well-known for successfully turning problematic customer accounts into ongoing, lucrative contracts. Recognized consistently for 98% client retention rate, performance of excellence and contributions to success in Sales and Account Management industry. Expands network connections by effectively listening to customer needs and trouble shooting complaint issues to resolve escalation.

Skills
  • Team Leadership
  • Relationship building and management
  • Client Development
  • CRM Systems
  • SAP System
  • Contract Negotiation
  • Bid Preparation
  • Multi-tasking efficiently
  • Written and Verbal Communications
  • Budgeting
  • Efficient in multiple roles
  • Key Account Management
  • Customer Presentations
  • Work as a team or independently
  • Multi-tasking
  • Escalation Procedures
  • Critical Thinking Skills
  • Positive Customer Experience
  • Customer Inquiries
  • Complaint Handling
Work History
Sales & Account Manager, 04/2011 to 04/2021
Company Name – City, State
  • Managed over 60 existing strategic accounts and identified new business opportunities to achieve revenue objectives.
  • Built and expanded relationships by delivering customer insights to increase sales by 25% annually.
  • Generated 25 new sales contacts weekly in CRM to build functional pipeline of qualified opportunities.
  • Educated customers about our product, services and benefits to aid in selecting best options for each customer needs.
  • Provided superior account management to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Communicated with customers to understand needs and recommend appropriate solutions.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
  • Created and implemented sales strategies to successfully meet company targets.
  • Responded to telephone and in-person requests for information.
  • Managed B2B sales, including market reports, presentations, ordering, purchasing, shipping- BOL, and support.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Corporate Assistant Buyer and Account Manager, 03/2009 to 04/2011
Company Name – City, State
  • Interacted with over 25 vendors, clients and other stakeholders to maintain on-time deliveries.
  • Monitored and analyzed sales records, trends or economic conditions to anticipate consumer buying patterns and determine suitable type and quantity of company inventory items.
  • Placed orders for 50+ customers consistent with quality, quantity and other specification requirements.
  • Communicated with suppliers to negotiate best pricing on product.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Created plans and communicated deadlines to ensure projects were completed on time.
  • Worked with diverse group of customers from CEO's, shareholders, managers and City Developers to understand needs and provide excellent service.
  • Developed team communications and information for meetings.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Strategic Account Manager, 07/1999 to 09/2008
Company Name – City, State
  • Worked with over 25 existing strategic accounts and identified new business opportunities to achieve revenue objectives.
  • Built and expanded relationships by delivering customer insights to increase sales by 10% annually.
  • Coordinated material delivery/returns and facilitated appropriate accounting paperwork.
  • Confirmed material delivery and quality.
  • Served customers with knowledgeable, friendly support at every stage of the sales process.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Education
Training: 2020
Associate of Arts: Economics, 03/2009
University of Iowa - City, State
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Resume Overview

School Attended

  • University of Iowa

Job Titles Held:

  • Sales & Account Manager
  • Corporate Assistant Buyer and Account Manager
  • Strategic Account Manager

Degrees

  • Training : 2020
    Associate of Arts : Economics , 03/2009

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