Highly motivated Sales and Account Manager with over ten years of customer service and sales experience. Excellent reputation for resolving problems and improving customer satisfaction. Multi-tasking professional well-known for successfully turning problematic customer accounts into ongoing, lucrative contracts. Recognized consistently for 98% client retention rate, performance of excellence and contributions to success in Sales and Account Management industry. Expands network connections by effectively listening to customer needs and trouble shooting complaint issues to resolve escalation.
Skills
Team Leadership
Relationship building and management
Client Development
CRM Systems
SAP System
Contract Negotiation
Bid Preparation
Multi-tasking efficiently
Written and Verbal Communications
Budgeting
Efficient in multiple roles
Key Account Management
Customer Presentations
Work as a team or independently
Multi-tasking
Escalation Procedures
Critical Thinking Skills
Positive Customer Experience
Customer Inquiries
Complaint Handling
Education
, Expected in 2020 – –Training: - GPA:
University of IowaIowa City, IAExpected in 03/2009 – –Associate of Arts:Economics - GPA:
Work History
Harris Computer Systems - Sales & Account Manager Vermont, IL, 04/2011 - 04/2021
Managed over 60 existing strategic accounts and identified new business opportunities to
achieve revenue objectives.
Built and expanded relationships by delivering customer insights to increase sales by 25%
annually.
Generated 25 new sales contacts weekly in CRM to build functional pipeline of qualified
opportunities.
Educated customers about our product, services and benefits to aid in selecting best options
for each customer needs.
Provided superior account management to customers by quickly and courteously responding
to requests, inquiries, suggestions and concerns.
Communicated with customers to understand needs and recommend appropriate solutions.
Offered each customer top-notch, personal service and polite support to boost sales and
customer satisfaction.
Maintained current knowledge of applicable sales and product changes in order to provide
best possible service for all customer needs.
Created and implemented sales strategies to successfully meet company targets.
Responded to telephone and in-person requests for information.
Managed B2B sales, including market reports, presentations, ordering, purchasing, shipping-
BOL, and support.
Met with existing customers and prospects to discuss business needs and recommend optimal
solutions.
Forcepoint - Corporate Assistant Buyer and Account Manager Vermont, IL, 03/2009 - 04/2011
Interacted with over 25 vendors, clients and other stakeholders to maintain on-time deliveries.
Monitored and analyzed sales records, trends or economic conditions to anticipate consumer
buying patterns and determine suitable type and quantity of company inventory items.
Placed orders for 50+ customers consistent with quality, quantity and other specification
requirements.
Communicated with suppliers to negotiate best pricing on product.
Actively listened to customers, handled concerns quickly and escalated major issues to
supervisor.
Created plans and communicated deadlines to ensure projects were completed on time.
Worked with diverse group of customers from CEO's, shareholders, managers and City
Developers to understand needs and provide excellent service.
Developed team communications and information for meetings.
Managed quality assurance program, including on-site evaluations, internal audits and
customer surveys.
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