Sales/Account Manager Resume Example

• Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
• Negotiated and coordinated all private functions; monitored the lounge/private functions to ensure adequate staffing.
• Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
• Maintained the highest level of employee/guest relations; reported and followed established company procedures on any disciplinary problems or deviations from normal procedures.
• Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
• Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
• Hired, trained, supervised, directed, coached, and evaluated staff in the bar and lounge, providing training when needed to ensure they are capable of meeting objectives.
• Communicated effectively, both verbally and in writing, to provide clear direction to the staff; assigned and instructed bar and lounge staff in details of work.
• Managed all financial aspects of the business; prepared daily accounting and weekly inventory reports; generated sales reports and P&L statements, and managed bi-weekly payroll.
• Oversaw inventory management; coordinated invoicing and inventory control practices using Compeat Advantage
• Implemented TOAST Point-of-Sale software; reprogrammed software to align more closely with operations/menus.

Key Contributions :

• Maintained long-term low turnover by creating a positive and inclusive work environment for staff.
• Achieved steady revenues steady by creating successful events, new drink menus, and by conducting effective advertising despite an increase in competition.
• Created and launched highly successful and well-attended events to draw in customers, further brand awareness, benefit charities, and collaborate with vendor strategic partners.
• Partnered with food truck businesses to offer food on-premises, increasing sales, and keeping overhead down.
• Hosted SXSW each year, coordinating bands, managing advertising, ensuring ad spot, organizing all the private buyouts before and during the event, and ensuring all appropriate permitting and licensing in place.

• Planned, assigned, and directed work for restaurant employees; oversaw restaurant operations with running staff of up to 30 employees at thebar.
• Maintained labor costs by adhering to schedules in accordance with forecasted sales revenues and budgets.
• Took customer orders and capitalized on opportunities to sell special beverage and food options.
• Managed staff and provided them with feedback to improve performance and coached them in customer service and sales tactics to drive sales and customer satisfaction scores.
• Responded promptly to customer complaints to ensure guests were satisfied and would return.
• Analyzed and planned sales levels and profitability; prepared reports at the end of the restaurant shift to include staffing, food cost, and sales.
• Oversaw all operational aspects relating to profitability, equipment maintenance, overall appearance, & the physical inventory of all items within the facility.

Key Contributions :

• Led team to produce operations that generated healthy profits for 5 years in a row.