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Sales/Account Manager Resume Example

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SALES/ACCOUNT MANAGER
Professional Summary

Sales professional with extensive experience in account and customer relationship management. Cultivates, nurtures, and maintains long-term customer relationships to boost sales and grow brand visibility.

Skills
  • Passionate about customer service.
  • Proven experience in management with a record of exceeding sales targets, coupled with a marketing background.
  • Seasoned in developing/executing sales and business development strategies to meet corporate revenue objectives.
  • Expert in managing revenue-driven activities for companies; competent in implementing processes to achieve results.
  • Strong analytical skills; excellent negotiator and closer; results-oriented, high energy, action-oriented.
  • Demonstrated strong business judgment and decision-making skills; ability to identify/articulate impact initiatives.
  • Outstanding verbal and written communication skills including leadership and project management experience.
  • Assesses performance against goals and objectives (sales forecast, budget, new accounts, gross margins, etc.).
  • Proven ability to develop and cultivate opportunities with new and established clients across markets and channels.
  • SaaS sales techniques
Work History
Sales/Account Manager, 12/2019 to 03/2020
L3harris – Palm Bay , FL

Key Contributions :

  • Generated sales leads within the Austin/San Marcos area; analyzed territory and identified the right opportunities to plan and convert into sales, along with monitoring performance.
  • Checked-in with all Austin accounts to discuss issues, customer retention, and upgrading of accounts; listened to customer needs and documented all feature requests and inquiries for product enhancements.
  • Built, managed, and converted pipeline, and confidently, accurately, and consistently reported and forecasted based on the current pipeline; managed the sales process that includes both phone and face to face sales.
  • Oversaw customer interactions; provided support to customers onboarding with the software; assisted with queries relating to installation, network, and contracts.
  • Created proposals for new and repeat customer business transactions.
  • Met with average of 10 key accounts per week consistently, resulting in 100% client retention rate.
  • Built client relationships by acting as liaison between customer service and sales teams.
  • Successfully sold the first account within the first month.
  • Redesigned the dashboard, which led to enhancements of customer data; collaborated with the Development Team and the QA team to add another new feature called “Shift Notes”, which allowed staff to see notes from management, thereby increasing work efficiency and productivity on each shift.
  • Reviewed POS software modules; provided recommended edits to the original design to ensure faster ease of use.
  • Used knowledge of POS to solve technical difficulties during a problematic implementation at Austin-area restaurant
General Manager, 02/2006 to 12/2019
Harvest, Inc. – Mesa , AZ
  • Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
  • Negotiated and coordinated all private functions; monitored the lounge/private functions to ensure adequate staffing.
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
  • Maintained the highest level of employee/guest relations; reported and followed established company procedures on any disciplinary problems or deviations from normal procedures.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
  • Hired, trained, supervised, directed, coached, and evaluated staff in the bar and lounge, providing training when needed to ensure they are capable of meeting objectives.
  • Communicated effectively, both verbally and in writing, to provide clear direction to the staff; assigned and instructed bar and lounge staff in details of work.
  • Managed all financial aspects of the business; prepared daily accounting and weekly inventory reports; generated sales reports and P&L statements, and managed bi-weekly payroll.
  • Oversaw inventory management; coordinated invoicing and inventory control practices using Compeat Advantage
  • Implemented TOAST Point-of-Sale software; reprogrammed software to align more closely with operations/menus.

Key Contributions :

  • Maintained long-term low turnover by creating a positive and inclusive work environment for staff.
  • Achieved steady revenues steady by creating successful events, new drink menus, and by conducting effective advertising despite an increase in competition.
  • Created and launched highly successful and well-attended events to draw in customers, further brand awareness, benefit charities, and collaborate with vendor strategic partners.
  • Partnered with food truck businesses to offer food on-premises, increasing sales, and keeping overhead down.
  • Hosted SXSW each year, coordinating bands, managing advertising, ensuring ad spot, organizing all the private buyouts before and during the event, and ensuring all appropriate permitting and licensing in place.
Assistant General Manager, 05/1999 to 12/2005
Farfetch – New York , NY
  • Planned, assigned, and directed work for restaurant employees; oversaw restaurant operations with running staff of up to 30 employees at thebar.
  • Maintained labor costs by adhering to schedules in accordance with forecasted sales revenues and budgets.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Managed staff and provided them with feedback to improve performance and coached them in customer service and sales tactics to drive sales and customer satisfaction scores.
  • Responded promptly to customer complaints to ensure guests were satisfied and would return.
  • Analyzed and planned sales levels and profitability; prepared reports at the end of the restaurant shift to include staffing, food cost, and sales.
  • Oversaw all operational aspects relating to profitability, equipment maintenance, overall appearance, & the physical inventory of all items within the facility.

Key Contributions :

  • Led team to produce operations that generated healthy profits for 5 years in a row.
Education
Associate of ScienceDelgado Community College - City
Computer EngineeringElaine P Nunez Community College - City
Biology University of New Orleans - City, State
BiologyNorthwestern State University of Louisiana - City, State
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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

79Average
Resume Strength
  • Completeness
  • Word choice
  • Measurable results
  • Typos

Resume Overview

School Attended

  • Delgado Community College
  • Elaine P Nunez Community College
  • University of New Orleans
  • Northwestern State University of Louisiana

Job Titles Held:

  • Sales/Account Manager
  • General Manager
  • Assistant General Manager

Degrees

  • Associate of Science
    Computer Engineering
    Biology
    Biology

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