I am a loyal, highly-motivated professional, specializing for the past 12 years in customized product analysis and management, relationship building, sales account and customer retention management, as well as software and hardware technical support.
Strengths related to business operations and product optimization management include, strategically cultivating multi-year, international partnerships solutions for new and existing customers, while educating and guiding through new and/or updated product releases to employees, customers, and third party providers. In addition, was successful at expanding network connections, while focusing on specific target markets to introduce new software and/or hardware products. Specialized in performing formal, in-depth consultations and demonstrations of products both remotely and onsite to new and existing customers.
Strengths related to technical support and development include, well over 100+ hours of training related to software certifications, networking, hardware and hardware peripheral installation, troubleshooting, and support. Skilled in task prioritization, with exemplary customer service. Extremely knowledgeable working alongside developers on custom software and/or custom integration development projects, including in-depth customer consultation and business analysis' to properly spec out development projects (specification documentation for both customer and developer approvals). Worked closely with developers on processes, design, enhancement options, DEV and UAT test environment deployment options, setting milestones (when a fixed priced project) and project management in order to properly propose and deliver solution(s).
Roughly 120+ hours of training on Retail Pro Software. Remote training courses where quizzes are given throughout. Comprehensive tests are given approximately every 40 hours of training. The last exam is extremely complex, as the trainer "breaks" the system in a multitude of ways and you are required to fix everything. The exam is recorded via a webcam and is also timed.
Approximately 20+ hours of training to become knowledgeable in order to market and sell the Retail Pro product.
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