Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Executive Assistant who is skilled at multi-tasking and maintaining a strong attention to detail. Employs professionalism and superior communication skills to meet client and company needs.
Highlights
Customer Service, Microsoft office includes: word, excel, PowerPoint, and exchange, Quantum, excellent phone and computer skills, problem solving, inventory, QuickBooks.
Hazmat certified
Accomplishments
Formally recognized for playing an instrumental role in the implementation of cost savings measures.
Experience
08/2013 to 09/2014
Sales Account ManagerAbb Ltd – Virginia Beach, VA,
Resolve customer complaints regarding sales and service.
Monitor customer preferences to determine focus of sales efforts.
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers' problems.
Receive and fill telephone orders for parts.
Build relationships with customers, customer service, process purchase orders until the units have shipped.
Cold sales calling, all sales of aircraft parts Meet monthly sales goal up to $500K.
03/2013 to 08/2013
Warehouse supervisorPerformance Team – Chesapeake, VA,
Issue shipping instructions and provide routing information to ensure that delivery times and locations are coordinated.
Review invoices, work orders, consumption reports, or demand forecasts to estimate peak delivery periods and to issue work assignments.
Inspect physical conditions of warehouses, vehicle fleets, or equipment and order testing, maintenance, repairs, or replacements.
Respond to customers' or shippers' questions and complaints regarding storage and distribution services.
Develop and document standard and emergency operating procedures for receiving, handling, storing, shipping, or salvaging products or materials.
Track and trace goods while they are in route to their destinations, expediting orders when necessary.
Arrange for necessary shipping documentation and contact customs officials to effect release of shipments.
Evaluate freight or inventory costs associated with transit times to ensure that costs are appropriate.
Advise sales and billing departments of transportation charges for customers' accounts.
I was warehouse supervisor while still in the Logistics manager role until management replaced the previous warehouse supervisor.
Oversaw all of the day to day task of inventory, shipping, receiving, packaging of the materials.
Had to submit a report weekly to support my reasoning for each employee.
01/2011 to 08/2013
Shipping/Logistics ManagerChukchansi Gold – Oakhurst, CA,
Resolve problems concerning transportation, logistics systems, imports or exports, or customer issues.
Collaborate with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting, or shipping.
Direct inbound or outbound logistics operations, such as transportation or warehouse activities, safety performance, or logistics quality management.
Negotiate with suppliers or customers to improve supply chain efficiency or sustainability.
Negotiate transportation rates or services.
Recommend optimal transportation modes, routing, equipment, or frequency.
Monitor product import or export processes to ensure compliance with regulatory or legal requirements.
Plan or implement improvements to internal or external logistics systems or processes.
Analyze all aspects of corporate logistics to determine the most cost-effective or efficient means of transporting products or supplies.
Create policies or procedures for logistics activities.
Communicate freight transportation information to customers or suppliers, using transportation management, electronic logistics marketplace, or electronic freight information systems, to improve efficiency, speed, or quality of transportation services.
Implement specific customer requirements, such as internal reporting or customized transportation metrics.
Ensure carrier compliance with company policies or procedures for product transit or delivery.
Train shipping department personnel in roles or responsibilities regarding global logistics strategies.
Schedule all shipments, record keeping, handle all hazmat shipments, (AWB, shipper's declaration, etc.) Improved quality as well as time of shipments by 50% with my processes within 6 months.
01/2007 to 12/2010
CosmetologistSalon 115 – City, STATE,
Scheduling client appointments Customer service/ Customer satisfaction Time management Marketing/advertising to build my business Retail sales monthly.
Education
Expected in May 2004
High School Diploma: Pontotoc High School - Pontotoc, MS GPA:
Expected in February 2005
: Itawamba Community College - , GPA: KC's school of Cosmetology December 2005-October 2006- (completed all state board test in December 2006)
Skills
accounting, advertising, billing, business systems, client, Customer satisfaction, Customer Service, delivery, documentation, focus, information systems, inventory, legal, Logistics, Marketing, materials, excel, exchange, Microsoft office, PowerPoint, word, order management, packaging, peak, personnel, policies, problem solving, processes, quality, quality management, QuickBooks, receiving, record keeping, repairs, reporting, Retail sales, routing, safety, sales, Scheduling, shipping, supervisor, supply chain, telephone, phone, Time management, transportation
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