Persuasive Account Manager skilled at developing diverse and large client base. Constantly looks for new ways to promote products and build professional network ties.
Skills
Rental sales techniques
Contract Negotiations
Enthusiastic yet professional demeanor
Strategic marketing
Organized
Sales and contact reports
In-depth knowledge of Salesforce
Detail-oriented data analysis
Fluent in american sign language
Food service management certification
Food handlers license
10+ years of culinary training
Work History
Sales Account Manager, 06/2010 to 12/2015 Abb Ltd – Las Vegas, NV,
Managed and motivated sales team to increase revenue [Number]% in [Timeframe].
Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
Maintained central database of key contacts, risk ratings, financial impact and key issues.
Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
Contacted regular and prospective customers to explain product features and solicit orders.
Anticipated clients' needs by staying in touch on regular basis.
Created sales contacts with on- and off-premise accounts.
Organized joint sales calls with current customers and outside vendors.
Built client relationships by acting as liaison between customer service and sales teams.
Attracted [Number] new accounts in [Timeframe] through targeted client development.
Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
Contacted [Number] of new and existing customers per [Timeframe] to discuss new products and services.
Negotiated prices, terms of sale and service agreements.
Retail Manager, 01/2008 to 05/2010 Johns Hopkins Medicine – Columbia, MD,
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Managed controllable P&L line items, including inventory, cash and payroll.
Kept orderly and accurate accounting records by monitoring sales documentation.
Eased team transitions and new employee orientation through effective training and development.
Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
Controlled store inventory and reviewed cash handling and operations reports.
Cultivated customer loyalty to enhance retention by delivering outstanding service.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Worked closely with employees and customers to effectively manage daily operations and communications.
Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
Trained and developed new employees for ease of transition into team.
Inspected merchandise for quality and arranged proper display location on floor.
Assisted in recruiting, hiring and training of team members.
Completed daily paperwork and computer entry of sales data as established by management.
Handled inventories, cash and payroll procedures and managed controllable P&L line items.
Answered questions about store policies and concerns to support positive customer experiences.
Reviewed reports of cash and operations to effectively control store inventory.
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
Exhibited excellent people skills during interaction with employees and customers.
Submitted reports to senior management to aid in business decision-making and planning.
Sales Account Manager, 03/2005 to 12/2007 Abb Ltd – Mount Juliet, TN,
Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
Developed competitive comparison tables of furniture/electronic pricing, fees, ratings, category and product performance to use for account sales calls.
Trained peers and management team on internal system supports and implementation plans.
Maintained central database of key contacts, risk ratings, financial impact and key issues.
Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
Contacted regular and prospective customers to explain product features and solicit orders.
Oversaw sales forecasting, goal setting and performance reporting for all accounts.
Anticipated clients' needs by staying in touch on regular basis.
Created sales contacts with on- and off-premise accounts.
Created proposals for new and repeat customer business transactions.
Built client relationships by acting as liaison between customer service and sales teams.
Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
Education
GED: , Expected in 07/2000 Harrison County High School - Cynthiana, KY GPA:
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