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Detail-oriented and knowledgeable CCMA skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care. Conscientious Healthcare professional offering over 20 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills. Versatile CCMA/Practice Manager with 8 years of experience in medical and administrative support. Robust history of accurately documenting patient health information, collecting vital signs, medication list and in house testing. Efficiently schedules appointments and records patient insurance information. Reliable Medical Support professional with 2 years of experience in private practice/concierge environment. Expertly assist with office operations and physician support by gathering patient information. Cheerful during each patient interaction to improve satisfaction ratings and patient retention. Experienced with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Multi-talented consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
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- Collected and reviewed patient information to assess eligibility for special programs
- Assisted patients in understanding individual rights and responsibilities in regards to care, coverage and payment
- Maintained documentation on patient activities, coverage issues and hospital actions
- Entered details into computer systems and managed database of information
- Responded to patient concerns and questions with compassionate and knowledgeable service
- Worked effectively with staff from all departments to coordinate resolutions
- Utilized knowledge of available resources to help patients select appropriate courses and obtain relevant support
- Developed policies and procedures for effective practice management
- Provided supervision and management to team of front office and medical assistants and support personnel
- Stacked magazines, removed trash and managed to keep office and waiting areas clean and presentable
- Developed and maintained electronic record management systems to analyze and process data
- Consulted with healthcare professionals on business decisions
- Created and implemented organizational policies and procedures
- Assisted with regulatory issues such as compliance
- Supervised team of 2. One Receptionist and one medical assistant
- Office, In 2012 I was hired as a CMA drawing labs,injections Vital signs and rooming pts assisting physicians with procedures, refills, patient phone calls
- I was able to check pts in and out, schedule appointments
- Responsible for placing orders for supplies including medicine for office
- The office dissolved in 2017 and Dr Haney went into his own practice as a concierge physician, making me his office manager
- I have been managing his entire office in all areas including billing, referrals ( ie specialist,and Home health agencies), PA's and managing 2 employees
- Continuing all the above responsibilities
- Communicates daily with other physicians office, pharmaceutical reps, pharmacies , and our patients
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Collected and documented patient medical information such as blood pressure and weight
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
- Prepared and administered medications to alleviate patient symptoms
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions
- Taught patients about medications, procedures and care plan instructions
- Called and faxed pharmacies to submit prescriptions and refills
- Documented vital signs and health history for patients
- Gathered forms, copied insurance cards and to collect patient information for billing and insurance filing
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Sanitized, restocked and organized exam rooms and medical equipment
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation
- Oriented and trained new staff on proper procedures and policies
- Maintained detailed records of test results by entering data and patient information into computer
- Monitored in house tests for accuracy using quality controls
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records
- Collected all pertinent data and calculations to aid physician in interpreting results
- Obtained client medical history, including medication information, symptoms and allergies
- Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation
- Reported any unusual or urgent circumstances in patients' condition or environment immediately to Physician
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes
- Followed all appropriate procedures to minimize patient's exposure to radiation
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
- Implemented care and efficiency improvements to support and enhance office operations
- Explained procedures to patients to reduce anxieties and increase patient cooperation
- Assisted patients with daily ADL's, meals, and being a companion
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing
- Participated in fun activities, including ice cream social and bingo with patients each afternoon to boost mood, improve overall memory and provide light entertainment
- Oversaw and maintained patients' rooms, group living areas and nurse stations
- Cared for average of 16 patients per 8hr shift in skilled facility, delivering high-quality, efficient support to meet all needs
- Cleaned and prepared rooms between patients, using aseptic technique to prevent infections and cross-contamination
- Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision
- Helped patients effectively manage routine bathing, grooming and other hygiene needs
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
Brown Mackie College - ,
Brown Mackie College - Louisville KY - Louisville, KY,
NHA Certified
- 2
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School Attended
- Brown Mackie College
- Brown Mackie College - Louisville KY
Job Titles Held:
- Sales Account Executive
- Practice Manager
- Certified Clinical Medical Assistant
- Certified Nursing Assistant
Degrees
- Associates in applied science
- Certified Clinical Medical Assistant (CCMA) April 2016- April 2018 CPR Certified
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