Sales Account Executive resume example with 7+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA9XXX5(555) 432-1000, resumesample@example.com
Professional Summary
Dedicated Account Executive committed to continuous growth by cultivating productive relationships and resolving customer issues. Engaging and personable and increasing business opportunities through dynamic marketing strategies, sharp communication skills and innovative account management. Over 10 years of experience supporting sales, marketing, and operations across multiple industries.
Skills
Strategic Account Management
CRM Development and Maintenance
Excellent Verbal and Written Communication
Customer Service
Team Collaboration and Leadership
Active Listener
Email Marketing
Digital and Social Media Management
Effective Organization
Detail-Oriented
Project Management
Customer Retention
Work History
08/2020 to CurrentSales Account ExecutiveT-Mobile | Biloxi, MS,
Establish and grow a pipeline of new membership and sponsorship sales opportunities to increase bottom line revenue.
Use a systematic approach to establish new relationships with businesses including understanding their short- and long-term goals, identifying key decision-makers, understanding the organizational structure, and uncovering their advocacy needs.
Qualify, structure, negotiate, close, and manage sales opportunities that will drive membership engagement, revenue, and new customer acquisition.
Work with membership, marketing, and government affairs teams to evaluate and execute new membership and sponsorship opportunities.
Identify and track relevant metrics of success and periodically report to the leadership team on status.
Strategically prospect for new business via telephone, video-calls and email.
Use internal CRM system to track sales opportunities, log activities and maintain data integrity.
Negotiate sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
Prepare marketing materials that would be sent out to members, which detailed new events, promotions and activities that were coming up.
Enhance productivity levels by anticipating needs and delivering outstanding support.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Process invoices each week and manage client documentation.
Assist the Maryland Chamber Foundation's Director in managing the annual Teacher Externship Program.
Recruit, interview and provide program assistance in order to support the growth of workforce development opportunities for local students, high school teachers, counselors and businesses.
Coordinate and implement onboarding efforts of with new members as well as quarterly retention sessions to ensure over 5,500 members have a complete understanding of benefits, resources and engagement opportunities.
Model exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
06/2016 to 09/2020Operations ManagerMomentum Solar | Brentwood, NY,
Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Devised processes to boost long-term business success and increase profit levels.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Promoted positive customer experience through day-to-day supervision and management of facility.
Trained new employees on proper protocols and customer service standards.
Appraised inventory levels and ordered new merchandise to keep quantities well-stocked.
Implemented business strategies, increasing revenue and effectively targeting new markets.
Interacted well with customers to build connections and nurture relationships.
Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
Developed and rolled out new policies designed to bolster productivity and reduce overall costs.
10/2018 to 03/2020Lead Generation SpecialistTotal Mechanical Systems | Waterbury, CT,
Capitalized on industry and marketplace trends to strategize solutions and enhance business operations.
Initiated contact with prospects and conducted follow-up calls to garner information and qualify leads.
Cold called perspective customers to determine product or service needs, ascertain timelines, and identify decision-makers.
Built prospect lists of potential new customers through research and identification of business opportunities.
Wrote engaging and successful marketing, advertising and website copy to increase website and social media traffic.
Planned marketing initiatives and leveraged referral networks to promote business development.
Developed social media calendar, which included scheduling email blasts, social media posts, marketing campaigns and website updates.
Mentored and guided executive team during business development decision-making to optimize profitability, marketing strategy and communications planning.
Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
Developed paid client ads for use on diverse social media platforms.
07/2015 to 08/2017Executive Account ManagerKepro | Portsmouth, NH,
Investigated and integrated new strategies to expand business operations and grow customer base.
Built relationships with customers and community to establish long-term business growth.
Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Collaborated with upper management to implement continuous improvements and exceed team goals.
Organized promotional events and interacted with community to increase sales volume.
Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
Onboarded, supervised and coached employees on operational, sales and marketing strategies to optimize performance.
Developed marketing content such as promotional materials and advertisements for social media.
Monitored online presence of company's brand to engage with users and strengthen customer relationships.
Compiled IT training and assessment resources based on understanding of technical processes and skills-development needs.
Cultivated customized curriculum and course content to address organizational technology training mandates.
Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
Education
Expected in 12/2016Bachelor of Science | Cybersecurity University of Maryland Global College, Upper Marlboro, MD, GPA:
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