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Sales Resume Example

Resume Score: 80%

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SALES
Skills
  • Cleaning
  • Bathing
  • Animal care
  • Pet handling
  • Animal restraint
  • Reading comprehension
  • Flexible & Adaptable
  • Detail-oriented
  • Verbal and written communication
  • Data management
  • Compassion
  • Cultural awareness
  • Stocking and Replenishing
  • Merchandising Knowledge
  • Sales
  • Product and Service Sales
  • Point of Sale Knowledge
  • Exceptional Customer Service
  • Cash Handling
  • Shipment processing
  • Adapt to diverse groups
  • Professional demeanor
  • Cash register operation
  • Social perceptiveness
  • Relationship building
  • Product promotions
  • Cash register operations
  • Sales training
  • Problem-solving skills
  • Client Service
  • Upselling
  • Contract preparation
  • Multi-tasking strength
  • Excellent people skills
  • Dining area maintenance
  • Loss prevention
  • Merchandising understanding
  • Sales expertise
Horse Trainer

Training Horses of all shapes, sizes, and ages. Help horses with rehabilitation and find them forever homes with their forever person!

Professional Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Work History
May 2020 to Current
SalesAutoNation, Port Richey, FL
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Contacted associated dealerships to locate desired vehicles meeting customer specifications.
  • Met customers on lot and in showroom to discuss available vehicles and options.
  • Increased overall quality of used inventory through effective trade-in and auctioning policies.
  • Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
  • Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
  • Maintained compliance with all service, quality, and regulatory standards.
  • Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
  • Generated consistent referrals and repeat business by providing exceptionally knowledgeable and friendly service.
  • Responded to customer enquiries via telephone and email.
  • Answered telephone and email inquiries from potential customers.
  • Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
  • Negotiated purchase prices and explained sales, warranty and optional products.
  • Demonstrated vehicle features and conducted test drives.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Negotiated vehicle prices and secure financing for customers.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Prepared purchased vehicles and completed final delivery checks.
  • Maintained in-depth knowledge of vehicles, market conditions and customer buying preferences.
  • Offered comprehensive knowledge of vehicle operations and brand features.
December 2016 to August 2020
Customer ServiceThe Home Depot, Port Richey, FL
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Regularly exceeded daily sales and product add-on quotas.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Provided information to customers regarding The Home Depot's charge card and loyalty program and helped to open and activate new accounts.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Entered customer interaction details in Word and Home Depot systems to track requests, document problems and record solutions offered.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Counted cash in register drawer at beginning and end of shift.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Educated customers on promotions to enhance sales.
  • Assisted customers with special services, account updates and promotional options.
  • Reviewed weekly sales circulars and monitored price changes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Assisted customers by answering questions and fulfilling requests.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Worked closely with Manager to solve problems and handle customer concerns.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Trained as supervisor and provided back-up coverage to provide customers with optimal support.
  • Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
  • Maintained stock within optimal levels to meet expected customer and sales levels.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Monitored areas for security issues and safety hazards.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Educated employees on all job tasks, including register use, merchandising and customer service.
  • Set and updated employee schedules based on expected customer needs to meet coverage demands while controlling labor costs.
  • Displayed new stock and rotated existing products.
  • Developed and implemented promotional strategies targeting overstocked, high-profit or nearly expired merchandise to move items and boost revenue.
  • Analyzed purchases for signs of fraud.
  • Built effective training and coaching strategies to optimize team performance.
  • Oversaw group of 20 cashiers and service staff, supervising performance, correcting problems and boosting efficiency to optimize team operations and dynamics.
  • Developed standard operating procedures.
  • Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
  • Increased customer loyalty and retention.
  • Received and processed customer payments.
April 2017 to December 2019
Head WaitressMcAnthonys Fairway Pizza Two, New Port Richey, FL
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
  • Decreased customer wait times by enlisting coworkers assistance for multi-order delivery to avoid spilling or dropping food.
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Prepared beverages and filled food orders for customers.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Bussed and reset 18 tables per shift, working efficiently to keep dining room and work areas clean.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Kept server areas clean and stocked during service hours to increase efficiency while working tables.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Used cash registers and credit card machines to cash out customers, handling average sale of $200 per table.
  • Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
  • Managed food resources, memorized orders and coordinated service in 20 -table restaurant.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic Italian restaurant while maintaining calm, professional demeanor.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Cleared plates and utensils, cleaned table and chairs, and prepared new place settings.
  • Took drink and food orders, detailed new menu items and specials, and recommended add-ons.
  • Greeted customers in bar area of busy, fast-paced restaurant with energy and enthusiasm.
  • Handled complaints and questions relating to drinks or food promptly.
  • Checked identification of customers ordering cocktails to confirm patrons met age requirements to order alcoholic beverages.
  • Collected dirty flatware and glassware to deliver to sanitizing station.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Assisted with bartending duties during high-volume shifts.
  • Maintained accuracy and efficiency when processing sales transactions.
  • Communicated with guests to record orders and assess needs.
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Built solid rapport with many frequent patrons to cultivate guest loyalty.
  • Maintained clean and organized bar area, including bar tables and chairs.
  • Anticipated guest needs and provided proactive service.
Education
June 2016High School DiplomaHudson High School Adult Education, Hudson, FL
March 2017Associate of TechnologyAutomotive TechnologyFred K. Marchman Technical College, New Port Richey, FL
Associate Veterinary TechnicianVeterinary TechnologyPenn Foster College, Scottsdale, AZ
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Resume Overview

Companies Worked For:

  • AutoNation
  • The Home Depot
  • McAnthonys Fairway Pizza Two

School Attended

  • Hudson High School Adult Education
  • Fred K. Marchman Technical College
  • Penn Foster College

Job Titles Held:

  • Sales
  • Customer Service
  • Head Waitress

Degrees

  • High School Diploma
    Associate of Technology Automotive Technology
    Associate Veterinary Technician Veterinary Technology

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