Top-performing customer service -sales professional with award-winning excellence , professional customer service, exceeding sales quotas, managing, supporting teams, driving organizational growth, profitability for midsize, and Fortune 500 companies. Effective leader, communicator and excellent talent for handling problem accounts along with delivering excellent customer service administration. Areas of Expertise. Accounts Management/administration Quality Assurance Business Development Customer Service /Compliance/Money Handling Product/Service training & Employees. Highly organized with strong planning and time management skills Ability to multi-task and execute properly. Passionate Marketing Manager with exceptional ability to work with teams to market and sell multiple products/services.
Top-rated sales performance
Online marketing strategies
to 01/2014 Infinity Sales Group LLC/Dish Network – Chicago,
Represented Dish network services to members in a courteous and professional manner, efficient and accurate service in the processing of transactions.
Assist consumers with delinquent accounts and assist to resolve delinquency.
Cross-sell Dish Network products and services when appropriate.
Process Loan applications for new potential customers.
Provide routine information on services and polices.
Maintain account relationships through timely and accurate posting of customer/member transactions.
Contact Delinquent accounts via telephone and mail to determine the reasons for delinquency and assist them in developing a plan to bring account to current status.
Obtain Credit reports and status of applications for Dish Network Service.
Responds to members/customers requests, problems, and complaints concerning accounts.
Regularly update and maintains customer data base successfully.
Successful sales account retention record of 88%.
Improving customer service based on clie.
Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.
Manager of Sales, 01/2000
to 06/2008 Energy Marketing Services LLC/ AT&T – Chicago,
Analyzed work flow and downtime costs for sales.
Significantly improved teams productivity through outstanding team building and leadership skills Introduced successful training programs around employer's morale and performance.
Strengthened confidence and productivity of sales reps, developments, implementation and management to meet company's standards.
Hire, train, supervise, motivate and evaluate permanent and seasonal employees Manage inventories, of perishable feed and other office supplies to achieve maximum cost effectiveness.
Responsible for the supervision of a staff of twenty-eight people within the direct sales service department.
Responsible for the recruitment and training of sales representatives.
Managed the needs/requirements of high revenue commercial accounts through extensive follow-up procedures.
Performed market research surveys amongst client base to seek feedback on sales techniques, follow-up methods and quality of after sales service.
Matched purchase orders with invoices and recorded the necessary information.
GED: Basic studies,
2003 Steinmetz High School - Chicago,