Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Outgoing s skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies and independently handling customer issues. Analytical problem-solver successful at managing time and preparing for future guests with efficient side work.
Skills
Dining customer service
Effective customer upselling
Experience
Sales, 08/2015 to 07/2017 Advance Auto Parts – Riverside, CA,
Improved customer satisfaction by finding creative solutions to problems.
Coordinated with project managers across multiple initiatives to align development timelines, plan testing and work with client representatives.
Recommended, planned and implemented promotional strategies which increased revenue 1%.
Increased investment revenue by skillfully upselling and closing customer sales by driving product benefits around client needs.
Surpassed daily sales goals by 5% by cross-selling [Product or Service] and promoting additional products.
Won store sales competition for , resulting in m .
Designed and deployed new display ideas to improve accessibility to merchandise, increasing sales by 2%.
Drove sales of accessories and t products by applying proactive nature, knowledge of customer preferences and active listening skills.
Server, 11/2017 to Current Central Lakes College – Tampa, FL,
Operated POS terminals to input orders, split bills and calculate totals.
Managed closing duties, including restocking items and reconciling cash drawer.
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Promoted desserts, appetizers and specialty drinks.
Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Prepared salads and appetizers to back up kitchen staff.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
Placed reservations through phone and email into w.
Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Served average of 65 patrons daily at B restaurant with consistent recommendations for exceptional service.
Recorded orders and partnered with team members to efficiently serve food and beverages.
Store Manager, 09/2001 to 01/2006 Johnson Health Tech – Madison, WI,
Utilized to compile data gathered from various sources.
Increased profits 1% by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
Met budget targets by controlling expenses and eliminating wasteful behaviors.
Minimized financial discrepancies by accurately controlling monthly operations budget.
Oversaw inventory management with cycle counts, audits and shrinkage control.
Secured store perimeter and enforced procedures to minimize losses and protect store assets.
Hired, trained and managed team of 1 associates, including evaluating performance and enforcing disciplinary actions.
Updated store pricing, signage and merchandising based on current promotions.
Processed shipments and maintained stock shelf organization.
Analyzed marketing information and translated into strategic plans for establishment.
Assistant Manager, 07/2006 to 09/2010 Eegee's – Gilbert, AZ,
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Enforced company policies and procedures to strengthen operational standards across departments.
Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
Planned and prepared workflow schedules, delegating tasks for 15-member team.
Education and Training
Associate of Arts: Marketing/ Accounting, Expected in 09/2015 DMACC - West Des Moines, IA, GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.