Sales resume example with 13+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Outgoing s skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies and independently handling customer issues. Analytical problem-solver successful at managing time and preparing for future guests with efficient side work.

  • Dining customer service
  • Effective customer upselling
Sales, 08/2015 to 07/2017
Advance Auto PartsRiverside, CA,
  • Improved customer satisfaction by finding creative solutions to problems.
  • Coordinated with project managers across multiple initiatives to align development timelines, plan testing and work with client representatives.
  • Recommended, planned and implemented promotional strategies which increased revenue 1%.
  • Increased investment revenue by skillfully upselling and closing customer sales by driving product benefits around client needs.
  • Surpassed daily sales goals by 5% by cross-selling [Product or Service] and promoting additional products.
  • Won store sales competition for , resulting in m .
  • Designed and deployed new display ideas to improve accessibility to merchandise, increasing sales by 2%.
  • Drove sales of accessories and t products by applying proactive nature, knowledge of customer preferences and active listening skills.
Server, 11/2017 to Current
Central Lakes CollegeTampa, FL,
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Promoted desserts, appetizers and specialty drinks.
  • Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Prepared salads and appetizers to back up kitchen staff.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Placed reservations through phone and email into w.
  • Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Served average of 65 patrons daily at B restaurant with consistent recommendations for exceptional service.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
Store Manager, 09/2001 to 01/2006
Johnson Health TechMadison, WI,
  • Utilized to compile data gathered from various sources.
  • Increased profits 1% by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Minimized financial discrepancies by accurately controlling monthly operations budget.
  • Oversaw inventory management with cycle counts, audits and shrinkage control.
  • Secured store perimeter and enforced procedures to minimize losses and protect store assets.
  • Hired, trained and managed team of 1 associates, including evaluating performance and enforcing disciplinary actions.
  • Updated store pricing, signage and merchandising based on current promotions.
  • Processed shipments and maintained stock shelf organization.
  • Analyzed marketing information and translated into strategic plans for establishment.
Assistant Manager, 07/2006 to 09/2010
Eegee'sGilbert, AZ,
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Planned and prepared workflow schedules, delegating tasks for 15-member team.
Education and Training
Associate of Arts: Marketing/ Accounting, Expected in 09/2015
DMACC - West Des Moines, IA,

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Resume Overview

School Attended


Job Titles Held:

  • Sales
  • Server
  • Store Manager
  • Assistant Manager


  • Associate of Arts

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