02/2014 to CurrentSalesCarlo Salvato Wholesale Jewelry － Houston, TXSpecialized in jewelry sales, custom-design jewelry and fine Swiss watches. Deliver excellent customer service by greeting and assisting each customer. Organize and locate inventory. Answer customers' questions and address problems and complaints in person and via phone. Help customers select products that best fit their personal needs. Consult with customers on the latest styles and trends. Communicate information to customers about product quality, value and style.
08/2013 to 02/2014Sales/CashierPaul Carter Jewels － Houston, TXAnswered phone calls, assessed customer needs and responded to questions. Bagged merchandise by following standard procedures. Issued receipts for purchases and gifts. Unboxed new merchandise. Operated cash register with proficiency. Designed displays to make the store experience interactive and engaging. Displayed the appropriate signage for products and sales promotions. Authorized payment of invoices and return of merchandise. Printed various labels and tags for all merchandise. Provided professional and courteous service at all times.
08/2007 to 06/2009Administrative AssistantStan-Co Home Improvements － Houston, TXDispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled incoming and outgoing correspondence. Created contractor bids and invoices. Properly routed agreements, contracts and invoices through the signature process. Secured all required permit approvals prior to starting projects.
10/2006 to 07/2007BookkeepingRiley and Company － Houston, TXHelped CPA firm by making copies, organizing files, created Excel spreadsheets and reports. Processed confidential tax form information. Contributed to team effort by assisting document preparation, reports, and data entry as needed.
01/2000 to 10/2002Claims ProcessorGulf States Toyota － Houston, TXEntered extended warranty work orders and payment information into company's database. Promptly responded to general inquiries from dealership staff and customer's via phone, e-mail and fax. Identified and resolved system and account issues. Created and distributed monthly reports for all dealerships in the Gulf States region.
01/1997 to 01/2000ReceptionistGulf States Toyota － Houston, TXManaged the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Maintained the front desk and reception area in a neat and organized fashion.
Dispersed incoming mail to correct recipients throughout the office.
Received and distributed faxes and mail in a timely manner.
Assisted other departments with data entry and monthly reports.
