Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
A position in a results-oriented company that seeks an ambitious and career-conscious person, where acquired skills and education will be utilized toward continued growth and advancement.
Skills
Relationship selling
Organization brand promotions
Merchandising knowledge
Dispute mediation
Excellent communication skills
Verbal/written communication
Team player mentality
Sales development
Cost estimation and budgeting
Project documentation
Best practices and standards
Information security
MS Office
Administrative support
Customer service
Experience
11/2020 to Current
Insurance ConsultantRed Hat Inc. – FL, State,
Served as primary liaison for clients, political stakeholders, providers and public policy associations, lobbyists and partners.
Analyzed customer needs and provided best options, upselling products and services.
Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
Navigated health information exchange systems to preempt and identify patient needs.
Followed organizational guidelines to assure compliance with HIPAA and patient confidentiality standards.
Delivered thorough and accurate documentation to create detailed additions to patient's electronic health record.
04/2020 to 10/2021
SalesDevereux – Glenmoore, PA,
Grew customer base by identifying needs, surveying sites and determining estimates to deliver relevant product solutions that achieved client budgets and schedules.
Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
Handled credit and debit card payment processing to complete purchasing experience.
Demonstrated products at customer locations, answering questions and redirecting objections to close deals.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Helped average of 10 customers per day by responding to inquiries and locating products.
Coached team members on security risks and loss prevention to aid in mitigating store theft.
Sold various products by explaining unique features and educating customers on proper application.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Increased number of return customers by 20% through effective problem solving and conflict resolution.
03/2019 to 04/2020
Recruitment SpecialistLithia Motors – Santa Fe, NM,
Contacted all job applicants to inform them of their application status.
Liaised between employees and senior leadership to address inquiries, complete contract processing and foster problem resolution.
Created and implemented highly effective and individualized human resource solutions for clients.
Managed 10 employees across compensation, benefits, wellness and safety, HRIS, payroll and information and data departments to ensure optimal productivity.
Supported human resources, controlling resume flow within applicant tracking system.
08/2018 to 03/2019
Insurance SpecialistAllegiant Air – East Boston, MA,
Investigated and compared insurance policies, including fire, homeowners, personal line, liability and commercial coverage.
Fostered relationships with customers to expand customer base and enhance loyalty and retention.
Managed denials, late payments, extensions and other special circumstances by following up with relevant parties.
Closed sales on new policies by presenting insurance options to customers accurately and efficiently.
Collaborated with carriers to resolve discrepancies in insurance payments.
10/2013 to 06/2017
Windows System EngineerIBM – City, STATE,
Provided exemplary helpdesk service and support to assist customers.
Planned, implemented and integrated updated system-oriented projects.
Handled troubleshooting tasks for Local Area Networks, Wide Area Networks and voice systems to reduce network connectivity problems.
Led cross-functional teams in systems integration projects.
Designed and delivered mission-critical infrastructure to maintain consistent availability and performance.
Provided status updates to keep upper management informed and to reach goals.
Created agendas and communication materials for team meetings.
Improved customer satisfaction by finding creative solutions to problems.
Recognized by management for providing exceptional customer service.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Performed site evaluations, customer surveys and team audits.
Improved operations by working with team members and customers to find workable solutions.
Education and Training
Expected in 07/2012
Bachelor of Science: Electronics And Communications Engineering DrK N Modi Institute of Engineering And Technology - Noida, UP, GPA:
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Resume Overview
School Attended
DrK N Modi Institute of Engineering And Technology