Dedicated Sales professional with history of success achieving customer satisfaction, retention and referrals through continuous provision of top quality service. Blending strong analytical and communication skills to identify and address individual client needs, recommending and effectively promoting products in alignment with preferences. Strategically driving full sales lifecycles, overseeing efforts of teams across high-traffic retail environments.
Skills
Merchandising expertise
Stocking and replenishing
Point of sale knowledge
Shipment processing
Relationship building
Professional demeanor
Excellent people skills
Adapt to diverse groups
Flexible schedule
Cash register operation
Problem-solving skills
Multi-tasking strength
Communication skills
Cash handling
Exceptional customer service
Work History
Sales, 06/2017 to Current The Luxottica Group – Central Valley, NY,
Maintained records related to sales, returns and inventory availability
Maintained organized, presentable merchandise to drive continuous sales
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
Engaged with customers to effectively build rapport and lasting relationships
Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
Responded to customer requests for products, services and company information
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Protected purchase items with proper bagging and wrapping to prevent damage
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
Provided superior and individualized customer service
Kept detailed records of sales and contracts
Followed confidentially regulations to maintain privacy
Updated records with new information
Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies
Processed correspondence, including post office pick-ups, sorting and distribution to appropriate parties
Caregiver, 11/2009 to Current Caregivers At Home – Chattanooga, TN,
Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs
Created and implemented diverse educational strategies to boost development
Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate
Monitored entrances and exits to maintain safety and organized environments
Enforced rules and managed behavior through developmentally appropriate discipline
Planned promotional menu additions based on seasonal pricing and product availability
Completed daily accounting tasks including tracking funds, preparing deposits and reconciling accounts
Customer Service Agent, 02/2007 to 11/2009 Verizon – Oklahoma City, OK,
Filed paperwork and paid bonds to court, providing prompt jail release for defendants
Processed payments from defendants to secure bonds
Assessed defendants' background and financial ability to repay bail bonds
Accepted and processed account payments
Obtained scanned records and uploaded into database
Evaluated source documents to locate information needed for each data entry field
Added documents to file records and created new records to support filing needs
Corrected any data entry error to prevent later issues such as duplication or data degradation
Responded to customer requests for products, services and company information
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Promptly answered multi-line phone system and greeted callers enthusiastically
Customer Service Representative, 06/2004 to 03/2006 Repay Holdings Corporation – Atlanta, GA,
Responded to customer requests for products, services and company information
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Cultivated customer loyalty, promoted repeat customers and improved sales
Educated customers on promotions to enhance sales
Regularly exceeded daily sales and product add-on quotas
Recommended products to customers, thoroughly explaining details
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
Answered customer telephone calls promptly to avoid on-hold wait times
Restocked, arranged and organized merchandise in front lanes to drive product sales
Checked prices for customers and processed items sold by scanning barcodes
Processed POS transactions, including checks, cash and credit purchases or refunds
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
Counted cash in register drawer at beginning and end of shift
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
Resolved customer complaints and maintained clean and tidy checkout area
Education
High School Diploma: , Expected in 05/2006 Pasadena Memorial High School - Pasadena, TX GPA:
: High School Teaching, Expected in Lonestar College - Humble, TX, GPA:
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