, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Summary
Driven graduate from University of Silicon Valley Bachelor in business administration in Project management that is willing to take challenges and risks for the company and meets dead lines and has excellent time management skills. Also pursing Masters in Entrepreneurship and Innovation.
Driven Optical Sales Associate with 3 years of optical experience and working knowledge of current optical theory and practices. Works closely with doctors and clinic staff to create welcoming environment for patients. Interprets prescriptions, conducts patient visual needs assessments and recommends frames and lenses to support growth of busy optical shop. Responsible and friendly Optician makes customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills.
Upbeat, customer-focused Sales Associate with 10 years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge. Ambitious student pursuing Project Management degree eager to contribute developed knowledge in Management role. Skilled in Sales and Marketing in Management settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.
Skills
Organization
Leadership
Microsoft Office
Analytical
Data management
Problem resolution
Customer service
Project planning
Flexible
Supervision
Work ethic
Team building
Organizational skills
People skills
Multitasking
Troubleshooting
Computer skills
Friendly, positive attitude
Conflict resolution
Relationship building
Experience
Account Manager, 01/2022 to Current Caterpillar – Clayton, NC,
Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
Developed productive relationships with business representatives and consulted closely to uncover needs and match available solutions.
Cultivated long-term relationships with clients to accurately quote pricing and terms that achieve customer objectives.
Increased revenue by cultivating and securing new accounts while providing value-added services to existing clients.
Managed budgeting, forecasting and performance for all accounts.
Grew customer base by identifying needs for relevant product solutions to fit client budgets and schedules.
Updated account plans based on changing markets, customer conditions and competitor activity.
Streamlined operational efficiencies by developing customer service protocols and standards.
Improved profitability by developing pipeline using multiple sales penetration strategies.
Leveraged industry trends in customer industries and marketplaces to shape value-added solutions and approaches for key audiences.
Saved costs by negotiating product prices and equalizing freight rates.
Managed existing portfolio and potential leads using CRM system.
Developed and delivered new business requisitions through business-to-business sales and trade shows.
Planned and executed national sales department improvements, updated company's approach to marketing, cost analysis, presentations and territory establishment.
Sales , 11/2021 to 01/2022 Ascena Retail Group – Lutz, FL,
Sold various products by explaining unique features and educating customers on proper application.
Built and maintained relationships with peers and upper management to drive team success.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Assisted teammates with sales-processing tasks to meet daily sales goals.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Offered product and service consultations and employed upselling techniques.
Coordinated activities with other departments to ensure quality customer service.
Built trusting relationships with customers by making personal connections.
Facilitated timely product launches and delivered exceptional customer service to enable account retention and growth.
Negotiated and closed deals with minimal oversight.
Optical Sales Associate, 02/2019 to 11/2021 U.S .Vision – Aurora, IL,
Followed-up on patient progress of adapting to dispensed eyewear and performed adjustments and repairs.
Processed eyeglasses orders and monitored status to verify and notify patients for dispensing.
Applied knowledge of frames, lens designs and materials to assist patients in selection of eyewear.
Measured pupillary distances, segment heights, lens base curves and frame size for eyeglasses fabrication.
Calculated insurance co-pays based on eligibility, prepared work orders for optical lab and verified, dispensed and adjusted eyeglasses.
Maintained inventory and optical retail area to provide safe, clean, organized and inviting environment for patients and practice.
Demonstrated products to customers, discussed features and redirected objections to capture sales.
Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Processed eyeglasses orders and monitored status to verify and notify patients for dispensing.
Applied knowledge of frames, lens designs and materials to assist patients in selection of eyewear.
Measured pupillary distances, segment heights, lens base curves and frame size for eyeglasses fabrication.
Followed-up on patient progress of adapting to dispensed eyewear and performed adjustments and repairs.
Calculated insurance co-pays based on eligibility, prepared work orders for optical lab and verified, dispensed and adjusted eyeglasses.
Demonstrated products to customers, discussed features and redirected objections to capture sales.
Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Mixed and matched paints according to customer specifications.
Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Sales Manager, 08/2014 to 12/2017 Cludo – Minneapolis, MN,
Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics to increase market share.
Created and finalized quotes to complete deals between company, vendors and customers.
Generated sales by executing complete sales cycle process and break-even rate-tracking through contract negotiations and close.
Supported all sales team members to drive growth and development.
Provided information on company promotions and special sales to customers.
Tracked sales to generate reports for business development planning.
Researched and capitalized on emerging opportunities to build business and expand customer base.
Education and Training
BBA: Project Management, Expected in 08/2021 to Cogswell Polytechnical College - San Jose, CA GPA:
Women In Business Recipient
Dragon's Recipient
Dean's List Honoree [Fall,Spring,Summer and 2019,2020,2021]
3.8 GPA
High School Diploma: , Expected in 06/2011 to Milpitas High School - Milpitas, CA GPA:
MBA: Entrepreneurship And Innovation, Expected in 07/2022 to Cogswell Polytechnical College - San Jose, CA GPA:
Accomplishments
Consistently maintained high customer satisfaction ratings.
Exceeded sales goals by an average of 90% in 2019,2020,2021
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