Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Skills
Friendly, Positive Attitude
Customer Service
Reliable & Trustworthy
Active Listening
Customer Relationship Management
Service Promotions
Stock Management
Processing Payments
Staff Training and Motivation
Good Work Ethic
People Skills
Critical Thinking
Team Building
Relationship Building
Data Management
Microsoft Office
Organizational Skills
Problem Resolution
Education and Training
Chain Of Lakes Collegiate High SchoolWinter Haven, FLExpected in 06/2013 ā āHigh School Diploma: - GPA:
Polk State CollegeWinter Haven, FLExpected in ā ā: - GPA:
Experience
Five Star Quality Care, Inc. - Sales Trenton, NJ, 10/2017 - Current
Assisted teammates with sales-processing tasks to meet daily sales goals.
Engaged customers in friendly, professional dialogue to determine needs.
Developed trusting relationships with customers by making personal connections.
Sold various products by explaining unique features and educating customers on proper application or usage.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Built and maintained relationships with peers and upper management to drive team success.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Helped customers find specific products, answered questions and offered product advice.
Received and displayed product shipments on store retail shelves upon delivery.
Obtained signatures for financial documents and internal and external invoices.
Answered incoming telephone calls to provide store, products and services information.
Trained new team members in cash register operation, stock procedures and customer services.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Collected payments and provided accurate change.
Answered product questions with up-to-date knowledge of sales and promotions.
Assessed customer needs to provide assistance and information on product features.
Reviewed files, recordings and other documents to obtain information to respond to requests.
Tracked company inventories, moved excess stock and arranged products to improve sales.
Set up appointments for physician visits and procedures using calendar software.
Updated group medical records and technical library to promote smooth office operations.
Straightened up waiting room to maintain neat and organized space.
Processed patient payments and scanned identification and insurance cards.
Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Took messages from patients and promptly relayed to appropriate staff.
Entered insurance, demographics and health history into patient database.
Answered multi-line phone system and directed callers to requested personnel and departments.
Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Delivered high-quality administrative and customer service to sustain patient and work flows.
Protected patients by observing strict HIPAA guidelines.
Greeted each patient pleasantly and offered desk sheet for easy sign-in.
Called patients to confirm scheduled appointments and obtain additional details.
Trained new staff on office procedures, insurance processes and medical terminology.
Gathered, transcribed and typed medical information into charts.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Informed patients of financial responsibilities prior to rendering services.
Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
Applied knowledge of medical terminology and insurance processes to support office administration productivity.
Conducted patient intake interviews to collect medical information and insurance details.
Checked patients in and out for appointments and collected co-payments.
Maintained patient accounts by obtaining, recording and updating personal and financial information.
Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
Compiled physical and digital documents, charts and reports.
Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Staples - Copy Center Associate City, STATE, 01/2013 - 07/2014
Enabled printing by loading materials and setting inking mechanisms to complete work orders.
Implemented quality control measures to check projects for accuracy and efficiency.
Operated printing equipment to produce print jobs with PC, CTP, binding equipment, punching and cutting.
Copied documents and handled binding for finishing work.
Prioritized workload to achieve maximum output and meet customer deadlines.
Adjusted equipment and computer interface to print various sized projects using different paper stocks.
Cleaned machines on consistent basis as part of robust preventive maintenance program to achieve continuous functionality.
Completed reporting on work volumes and outputs, materials used and backlogs.
Recorded completed work in production logs, including accurate quantity output, materials used and problems encountered, to inform supervisors and positively affect future operations.
Prepared and processed papers for use in scanning, microfilming and microfiche.
Prioritized and organized tasks to efficiently accomplish service goals.
Maintained updated knowledge through continuing education and advanced training.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.