LiveCareer-Resume

sales resume example with 7+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

Contract Specialist with experience administering contracts. Expertise in negotiations, contract structuring and legal research. Looking to leverage in-depth contract experience in a new, challenging role. Dedicated Contract Specialist professional experience in contract administration. Proven leader with success in partnering with other departments to develop and enhance databases and monitoring tools for contracts. Personable and dedicated Customer Service Representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Organizational skills
  • Time Management
  • Flexible
  • Project planning
  • Conflict resolution
  • Collaboration
  • Friendly, positive attitude
  • Quick Learner
  • Issue and conflict resolution
  • Team Player attentive
  • Great Listener
  • Attention to details
  • Clear communicator
Experience
11/2021 to 01/2022
Sales Ascena Retail Group Matthews, NC,
  • Sold various products by explaining unique features and educating customers on proper application.
  • Answered incoming telephone calls to provide store, products and services information.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Built trusting relationships with customers by making personal connections.
  • Met merchandise processing standards and maintained organized and accessible work area.
  • Negotiated and closed deals with minimal oversight.
  • Worked with fellow sales team members to achieve group targets.
08/2020 to 10/2020
Credentialing Assistant Amita Health Grosse Pointe Woods, MI,
  • Maintained informational resources, tracking and documenting requests for updates, certification and credentialing.
  • Performed primary source verifications such as criminal histories, licenses and board certifications.
  • Checked applications for missing information and organized all paperwork.
  • Confirmed facility and user credentials to initiate and maintain registration and enrollment processes.
  • Processed documents and status-change requests, conducting followup assessment regarding enrollment inquiries.
  • Set up NPI numbers for providers and facilities and updated current profile information.
  • Tagged documents according to tiered access thresholds, updating packets, reviewing reports and forwarding items requiring approval or verification.
01/2020 to 07/2020
Contracting Specialist Tucson Medical Center Benson, AZ,
  • Responded to client requests for Client support by phone, email and inter-office chat service.
  • Maintained communication with colleagues to promote knowledge sharing and project collaboration.
  • Monitor existing contracts for upcoming expiration dates, subsequently coordinating with appropriate channels for contract re-negotiation and possible renewal.
  • Developed contracts for legal review for presentation to senior management staff.
  • Identified operational and performance issues and worked with managers to resolve concerns.
  • Completed various reports and analyzed each report to decide where improvements could be made.
  • Compiled and verified data to resolve issues and streamline efficiency.
09/2014 to 10/2019
Provider Relations Representative Archcare Bronx, NY,
  • Investigated concerns such as billing and claims questions on behalf of providers.
  • Cultivated strong relationships to maintain provider network knowledge and implement corrective actions for ongoing issues.
  • Enhanced client satisfaction ratings by resolving disputes and partnering with healthcare providers to clarify issues.
  • Stayed current on available policies and plans.
  • Eliminated contractual risks by instructing providers and coordinating educational material distribution.
  • Reviewed complex and unusual claims to determine coverage restrictions.
  • Trained facility volunteers on guest relations procedures and patients' rights.
  • Received patient inquiries or complaints and directed to appropriate medical staff members.
  • Explained policies, procedures and services to providers.
  • Helped protect providers and facility from legal liabilities by proactively assessing risks.
  • Assisted providers all all of the U.S.
  • Skillfully developed department goals, objectives, standards of performance, policies and procdures.
09/2013 to 09/2014
Customer Service Representative Money Mart Pearl City, HI,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented conversations with customers to track requests, problems and solutions.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Made outbound calls to obtain account information.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Worked with supervisor to develop customer service improvement initiatives.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
02/2012 to 02/2013
Optical Dispenser Kaiser Permanente Pinole, CA,
  • Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
  • Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
  • Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
  • Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
  • Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
  • Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
  • Coordinated office bookkeeping, reporting and communication with customers and vendors and maintained office equipment.
  • Used hands, heat and tools to bend and shape frames to fit customer's face.
  • Repaired and adjusted frames to meet customer needs.
  • Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
  • Instructed customers on methods for adapting to glasses, proper wear and necessary care.
  • Wrote up detailed work orders specifying parameters for lenses and frames.
  • Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
  • Helped clients select frames meeting individual needs, flattering facial styles and appropriate for eye measurements and optical prescriptions.
  • Recommended specific lenses, coatings and frames to suit individual client needs.
  • Promoted goods to customers, including contact lenses, spectacles, sunglasses and accessories.
  • Measured clients and documented information such as bridge and eye size, temple length, vertex distance, pupillary distance and optical centers of eyes.
  • Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.
  • Pretested patients prior to optometrist examination assessing pressures, visual acuities and autorefraction.
  • Conducted special tests such as field of vision assessment, OCTs and pachymetry.
Education and Training
Expected in 06/2009 to to
High School Diploma:
Ofman High School - Los Angeles, CA
GPA:
Expected in 12/2011 to to
Certification: Optical Dispensing
American Career College - Los Angeles, CA
GPA:

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Resume Overview

School Attended

  • Ofman High School
  • American Career College

Job Titles Held:

  • Sales
  • Credentialing Assistant
  • Contracting Specialist
  • Provider Relations Representative
  • Customer Service Representative
  • Optical Dispenser

Degrees

  • High School Diploma
  • Certification

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