salaried member of management resume example with 12+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Hardworking and motivated Manager with 16 years of experience and record of success in The retail industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects. Adaptable Manager offers 16 years of experience coordinating operations to achieve organizational goals. Communicative team leader with expertise in strategic planning and inventory management. Committed to driving improvements through innovation and leadership.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Education and Training
Belford AcademyOnline, Expected in 03/2008 ā āHigh School Diploma: - GPA:
Experience
Elsupermarkets - Salaried Member of Management Long Beach, CA, 04/2020 - Current
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Delegated daily tasks to team members to optimize group productivity.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Led employee performance evaluations and rewarded top performers to retain quality personnel.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Coached team members and delivered constructive feedback to promote better productivity and build confidence.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Organized schedules, workflows and shift coverage to meet expected business demands.
Enforced company policies and procedures to strengthen operational standards across departments.
Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Completed inventory audits to identify losses and project demand.
Directed and led employees, supervising activities to drive productivity and efficiency.
Produced thorough, accurate and timely reports of project activities.
Recruited and trained new employees to meet job requirements.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Resolved customer inquiries and complaints requiring management-level escalation.
Servicelink, A Black Knight Company - Supervisor Moon, PA, 06/2017 - 08/2019
Identified and corrected performance and personnel issues to reduce impact to business operations.
Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
Evaluated processes and employee strengths to realign workflows with changing business demands.
Complied with company policies, objectives and communication goals.
Resolved customer complaints and adjusted policies to meet changing needs.
Established and enforced clear goals to keep employees working collaboratively.
Coached staff members to develop long-term career goals.
Reviewed completed work to verify consistency, quality and conformance.
Provided ongoing training to address staff needs.
Planned and managed resources to consistently meet production, quality and cost goals.
Responded to customer questions regarding products, prices and availability.
Monitored employee productivity to provide constructive feedback and coaching.
Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
Identified needs of customers promptly and efficiently.
Created plans to propose solutions to problems related to efficiency, costs or profits.
Oversaw quality control to identify inconsistencies and malfunctions.
Providence Health & Services - Collections Manager Woodland Hills, CA, 11/2010 - 04/2014
Suggested process improvements to secure prompt and regular receipts for organization.
Verified details of transactions, funds received and total account balances.
Rectified escalated accounts payable issues from employees and vendors.
Collaborated with legal resources and recovery teams to manage default issues.
Reduced losses by restructuring loan payment plans.
Deposited third party checks, as well as monthly reserve transfers.
Received and submitted payments and applied amounts to customer balances.
Contacted customers in person at personal and business locations to collect payments directly.
Updated accounts with documentation of interactions and current information.
Performed research and due diligence to resolve issues.
Pilot Flying J Travel Center - Shift Supervisor City, STATE, 06/2007 - 11/2010
Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
Evaluated processes and employee strengths to realign workflows with changing business demands.
Identified and corrected performance and personnel issues to reduce impact to business operations.
Resolved customer complaints and adjusted policies to meet changing needs.
Established and enforced clear goals to keep employees working collaboratively.
Coached staff members to develop long-term career goals.
Provided ongoing training to address staff needs.
Planned and managed resources to consistently meet production, quality and cost goals.
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