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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Dedicated office management professional with experience handling a wide range of administrative, HR, payroll, technical, operational, and executive support tasks.

Skills
  • Fast Typing Skills
  • Management skills
  • Policy Development and Enforcement
  • Program Optimization
  • Verbal and Written Communication
  • Highly Organized
  • Spreadsheets
  • Prioritization and Time Management
Work History
04/2020 to Current SA/Austin Area Office & Production Manager Clark Construction Group | Arlington, WA,
  • Supported business growth through strategic planning and process development.
  • Met customer service standards and expectations consistently by effectively communicating and actively listening.
  • Streamlined company processes and procedures while enhancing customer satisfaction.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Trained new employees on proper protocols and customer service standards.
  • Managed daily operations of the organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
  • Supervised employees by overseeing efficiency of production.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Accomplished multiple tasks within established timeframes.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Onboarded new employees with training and new hire documentation.
  • Applied customer feedback to develop process improvements and support long-term business needs.
01/2017 to 12/2019 Project Administrator State Of Oklahoma | {"@Context":"Http://Schema.Org", "@Type":"Jobposting",
  • Compiled daily field report, detailing all key activities and outlining project progress for stakeholders.
  • Updated employee banking records when it was necessary.
  • Responded to employee questions and requests for information in timely and knowledgeable fashion.
  • Maintained employee privacy and protected payroll operations by keeping all information confidential.
  • Processed employee W-9 and I-9 forms and managed benefits and leave time.
  • Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
  • Processed wage garnishments and child support.
  • Adjusted employee tax status along with information regarding withholding.
  • Verified timekeeping records and handled any discrepancies with employees.
  • Updated employee files with new details such as changes in address or salary levels.
  • Processed new hire paperwork and documents.
  • Processed payrolls on regular basis for more than 125 employees.
  • Checked accrued hours against listed hours for leave time.
  • Processed Government Certified Payroll
  • Performed all state background checks
  • Assist senior estimator with bidding projects
04/2016 to 01/2017 Health Information Technician II Ciox | Commerce, MI,
  • Reviewed recordkeeping procedures for patients and doctors.
  • Participated in committees to discuss electronic health records and methods to improve overall workflows.
  • Collaborated closely with physicians and nursing staff to improve quality of patient records documentation.
  • Collected, organized and entered patient data into medical systems.
  • Retrieved medical data for physicians and patients.
  • Performed software updates, upgrades and data backups.
  • Performed regular quality and validation assessments on patient data to verify accuracy.
  • Catalogued patient data in clinical databases and registries according to regulatory practices.
  • Secured confidential patient information from unauthorized access.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Processed medical records requests from outside providers according to facility, state and federal law.
  • Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Delivered charts to assigned areas of hospital by following established routing procedures.
  • Uploaded physician progress notes, history and physicals into electronic medical records.
  • Communicated effectively with staff, patients and insurance companies by email and telephone.
  • Maintained accuracy, completeness and security for medical records and health information.
  • Input data into computer programs and filing systems.
  • Created new physical and computer-based files.
  • Identified new methods to optimize medical records management.
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order.
  • Maintained database for storage and retrieval of medical records.
03/2011 to 04/2016 Health Information Specialist II Baptist Health System | City, STATE,
  • Sorted, scanned and indexed documents, developed workflows and processed workflow reports to keep clinical records maintained in accordance with guidelines.
  • Directed and assisted pulling and procurement of medical files according to established procedures.
  • Maintained relationships with medical providers, suppliers and reporters.
  • Reviewed recordkeeping procedures for patients and doctors.
  • Collaborated closely with physicians and nursing staff to improve quality of patient records documentation.
  • Participated in committees to discuss electronic health records and methods to improve overall workflows.
  • Secured confidential patient information from unauthorized access.
  • Catalogued patient data in clinical databases and registries according to regulatory practices.
  • Collected, organized and entered patient data into medical systems.
  • Performed regular quality and validation assessments on patient data to verify accuracy.
  • Retrieved medical data for physicians and patients.
  • Maintained HIPAA compliance with patient medical records and personal health information.
  • Processed Birth Certificates
  • Audit of Electronic Medical Records
Education
Expected in No Degree | Pre-Requisites St. Philip's College, San Antonio, TX GPA:
Expected in No Degree | Pre- Requisites Wayland Baptist University, San Antonio, GPA:
Expected in 06/2008 High School Diploma | East Central High School, San Antonio, TX GPA:

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Resume Overview

School Attended

  • St. Philip's College
  • Wayland Baptist University
  • East Central High School

Job Titles Held:

  • SA/Austin Area Office & Production Manager
  • Project Administrator
  • Health Information Technician II
  • Health Information Specialist II

Degrees

  • No Degree
  • No Degree
  • High School Diploma

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