Personable Customer Service Associate dedicated to providing the highest level of customer service. Outgoing, and efficient with the capacity to multi-task.High-achieving Sales Associate offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player who also works well independently. Highlights Cash handling accuracy, Reliable and punctual Excellent multi- tasker, Strong lead development skills Strong communication skills Order Processing Customer- and service-oriented POS systems Inventory control procedures Ability to mediate disputes Reading comprehension skills Written and oral communication skills Accomplishments Creative Problem Solving: Resolved product issue through consumer testing.
R.N Associate of Science, R.N 2015 UNION COUNTY - Elizabeth, NJ, USA
High School Diploma, harp 2011 CICELY TYSON - East Orange, NJ, USA
Eureka, CA, 02/2014 - Current
- Maintain a clean, neat, organized and safe work environment.
- Greet all customers and provide them with prompt, courteous service and assistance.
- Enter customer information into database for eligibility of Wakefern programs
- Must be knowledgeable in the various types of products carried in the store.
- Sort and return “return to stock” items back to normal location with priority attention given to refrigerated and perishable items. Handle all damaged merchandise in accordance with company procedures.
- Perform price check functions, as needed.
- Issue and keep information involving rain checks updated. Perform Scanrites according to company procedures.
- Answer phone promptly and in a professional manner and direct as company policies dictate.
- Issue refunds and Price Plus cards.
- Enforce all company standards, policies and guidelines on checkout procedures, cash control, coupons, gift cards, scan rites, merchandise returns, rainchecks.
- Check equipment daily for proper performance.
- Process all forms of payments (i.e. cash, credit, checks, EBT, WIC, rainchecks, coupons, vouchers, gift cards, etc.).
- Maintain cash integrity of store by correctly handling pickups, making change, overseeing podium security and safeguarding tills.
- Maintain customer service levels by filling in staffing needs, opening registers as needed and calling for assistance from other departments.
- Assist in solving front end related operational issues such as answering customer questions, responding to customer complaints and interpreting front end policies and procedures.
- Provide assistance in handling voids, overrides and Price Plus cards, enforce front end policies and procedures such as dress code, check cashing, coupon redemption, time and attendance, price plus.
- Full knowledge of register operations; pro-active approach to running register when/if needed.
- Monitors breaks to ensure breaks are not overstayed and that associates punch correctly.
- Ensures compliance with child labor laws for associates under 18.
- Utilize equipment as required by department.
- Comply with all store rules, Company policies, safety requirements, security standards and all local, state and federal health and civil code regulations.
- Maintain department sanitation and QA standards by cleaning and sanitizing all work surfaces, utensils and equipment. Keep floor clear of debris and spills.
- Adhere to all Federal, State and Local regulations as they pertain to Front End operations.
- Be knowledgeable in the company’s HAZCOM program and adhere to manufacturer’s label instructions for the safe and proper use of all chemical products.
- Dress according to company policy to include uniform, name badge, and hat or hair restraint.
- Comply with QA hand washing standards and use disposable gloves when handling food.
- Complete all applicable department training programs. .
City, STATE, 10/2012 - 03/2015
- As Customer Service Associate facilitate a variety of transactions and customer interactions, including returns, exchanges, trade-ins, recycling, defective products and repair questions. We partner with other employees, especially Geek Squad to ensure customer needs are met end-to-end. 90% of my time I:
- Engage customers using customer service and selling skills and provide fast, friendly processing of their requests. 10% of my time I:
- Perform other duties as assigned. Described merchandise and explain operation of merchandise to customers.Computed sales prices, total purchases and processed payments.Explained information about the quality, value and style of products to Influence customer buying decisions.Guided customers in choosing items that reflected personal style and shape.
City, STATE, 05/2010 - 02/2012
- Answered customers' questions and addressed problems and complaints in person and via phone.Maintained visually appealing and effective displays for the entire store.Helped customers select products that best fit their personal needs.Marked clearance products with updated price tags. I provides friendly, fast and accurate processing of all types of customer transactions by providing velocity and solutions support, ensuring no customer is ever left unserved or underserved. I know a little about everything from a returns that needed to be done to the supplies that needed to be ordered 90% of my time you I:
- Engage customers using selling skills to process customer purchases, including targeted offerings 10% of my time I:
- Perform other duties as assigned
- Top Sales Performer, Extra Supermarket Area, 2011-2012
Process Improvement
Buying/procurement, Customer Service, Receptionist, Retail Sales, Sales, Associate, And Selling, Buying, Payments, Cashier, Solutions, Customer Service Team, In Sales, Maintenance, Packing, Purchasing, Purchasing Experience, Sales And, Cash, Cash Handling, Client Relations, Energetic, Excellent Communication Skills, Excellent Multi-tasker, Inventory, Inventory Control, Loss Prevention, Merchandising, Ms Office, Multi-tasker, Order Processing, Point Of Sale, Pos, Pos Systems, Problem Solving, Punctual, Retail, Retail Marketing, Retail Merchandising, Scheduling, Self Motivated, Self-directed, Self-starter, Shipping, Shipping And Receiving, Strong Communication Skills, Team Player, Testing, Top Sales
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School Attended
- UNION COUNTY COLLEGE
- CICELY TYSON
Job Titles Held:
- RUNNER/SUPERVISIOR
- CUSTOMER SERVICE
- CASHIER/ HEAD CASHIER
Degrees
- Associate of Science
- High School Diploma
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