Quota Coordinator with over a combination of 9 years of successful experience in management and training. Recognized consistently for performance excellence and contributions to success in the oil and gas industry, as well as in the telecommunication industry. Strengths in organization, teamwork, and problem solving backed by training in Industrial and Organization Psychology.
Skills
Market Analysis
Project Management
Workforce Real Time Analyst
Conflict resolution
Scheduling
Transportation Activity Management
Work History
RSC IV (Quota Coordinator Management) , 03/2016 to Current Charter Communications – City, STATE,
Coordinated the transition of Forth Worth and Spring markets which included over 400 in-house technicians and contractors, leadership, and dispatch to San Antonio Quota Department. Creating a step-by-step manual to assist and understand new processes, expectations, billing codes, and routing criteria.
Maintain and supported workforce staffing calendars and quota builds for technical operations and functions across assigned market areas to include coordination of technician schedules, contractor staffing, training, and other events that affect fulfillment resources.
Maintain signature leasing agreement (SLA) for company, less than 1.7 days for trouble calls and 3-4 days positive work.
Manage quota for technical operations functions, including building and updating of calendars for 400 technicians which includes In-house and contractors in all functional areas and work order types as well as daily processing of quota requests.
Monitor and processed requests for escalations, same day and future day quota requests, updates billing system, workforce tools and schedule templates.
Ensured accurate, reliable, and timely exchange of information between regional service centers and field personnel.
Coordinated, reviewed, and communicated information pertaining to available and booked quota, days out and technician availability required to maintain calendar days out on all scheduling categories.
Ensured quota is maximized and adjusted in real- time to meet changing business needs and service level agreements.
Journey/Dispatch Manager, 06/2014 to 07/2015 Cameron Logistics LLC – City, STATE,
Produced, distributed, and tracked between 5,000 to 7,000 monthly invoices for the companies movement; generated and submitted invoices to clients.
Saved the company over 1 million dollars, by creating new protocols to communicate with our clients with a delay of movement and downtime of well-sites.
Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values, and culture.
Kept physical files for more than 100 personnel and digitized records organized for easy updating and retrieval by authorized team members.
Handled weekly schedules for 12 dispatchers, more than 50 van drivers, and 20-30 CDL drivers.
Conducted interviews with participants to assess eligibility, which included dispatch, CDL, and Class A and B drivers.
Integrated logistic systems into company processes to improve operations and manage work orders.
Maximized team knowledge and productivity by effectively training, monitoring, and directing employees in best practices and regulatory protocols.
Assisted in the training management team in dispatch protocols in Von Ormy, Alice, Laredo, and Midland.
Regional Journey/Dispatch Manager, 04/2012 to 06/2014 Brown Brothers Logistics LLC – City, STATE,
Regional Journey/Dispatch Manager and trainer for 3 Texas offices, overseeing 20 dispatchers.
Created anew training program for companies dispatch, which included over 100 personnel in Texas, Oklahoma, and Arkansas offices.
Produced, distributed, and tracked over 10,000 monthly invoices for companies' movement; generated and submitted invoices to clients.
Assisted in creating reports to save company charges over 3 million dollars yearly from the client, due to downtime or delay of movements.
Tracked and reviewed charts, graphs, schedules, and other statistics to maximize on-time performance, minimize customer wait times and service disruptions.
Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
Recruited, interviewed, and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion, or reclassification to meet staffing requirements.
Evaluated and adjusted routes based on daily needs, available workers, traffic hazards, and weather conditions.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline the scope of positions for new offices.
Assisted in the management of 200 employees, overseeing the hiring, training, and professional growth of employees.
Education
Master of Arts: Industrial And Organizational Psychology, Expected in 12/2020 University Of The Incarnate Word - San Antonio, TX GPA:
Bachelor of Arts: Psychology , Expected in 05/2018 Texas A&M University- San Antonio - San Antonio, TX, GPA:
Associate of Arts: Liberal Arts And General Studies, Expected in 05/2018 Palo Alto College - San Antonio, TX GPA:
Associate of Arts: Psychology, Expected in 05/2013 Palo Alto College - San Antonio, TX GPA:
Affiliations
Member of Society and Industrial Organizational Psychology
Member of National Association for Multi-Ethnicity in Communication
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