- Montgomery Street, San Francisco, CA 94105
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
Solutions-driven professional with 4+ years’ experience providing rapid and client-focused technical support to 200+ users. Demonstrated capacity to identify root causes and direct users to lasting resolutions. Adept at articulating complex technical concepts to users of varying technical understanding. Well versed in a variety of common operating systems, applications, and hardware with a proven ability to master new tools and technologies quickly.
- Troubleshooting & Issue Resolution
- End-user Training & Support
- Client Relationship Management
- Root Cause Analysis
| - Rapid Ticket Response Times
- Detailed Documentation
- User Training/Support
- Complaint Handling
|
Root Cause Analyst, 07/2014 - 2016
Loan Depot – Portland, OR, - Facilitated Root Cause Analysis (RCA) on incidents.
- Identified and investigated Problems and Known Errors.
- Prevented the replication of problems across the environment
Problem Analyst, 05/2013 - 06/2014
Thomson Reuters – City, STATE, - Conducted trend analysis of incidents and presented recommendations to improve service quality and availability.
- Provided guidance and best practice methods to other employees to gain value from the problem management process.
Service Desk Analyst, 07/2011 - 05/2013
Thomson Reuters – City, STATE, - Answered and resolved inbound technical calls at a large corporate help desk, efficiently and professionally, in a high volume call center environment that operates 24x7x365.
- Exceeded statistical metrics regarding; ticket and call quality, first call resolution, schedule adherence, and call handle time.
- Escalated high priority, high impact issues to the internal support teams.
Bachelor of Science: Computer Science , Expected in Current
-
University of Minnesota - Minneapolis, MN
GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score
could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
- Formatting
- Length
- Personalization
- Strong Summary
- Target Job
- Typos