Seek a position where my skills can be effectively used to add value. To bridge gaps between leadership and employees in health care and information technology, by being knowledgeable in training and development, testing, quality assurance and support.
|Skills||Experience||Total Years||Last Used|
|Automated Testing and Quality Assurance|
|Rational automated testing tools|
I completed the ITIL foundations course necessary for my new role.
I consistently attend the CAB meetings when needed, update the Access db on a daily basis as well as provide rfc's for new and emergent changes.
I perform weekly review of all IT problems for accuracy of description, category, priority/ Weekly review of all problem for timely and adequate root cause analysis. I follow up with problem owners/assignees as necessary. prepare and distribute Service Quality reports for weekly meeting. I hold weekly service quality meetings. Follow up as necessary with Owners and assignees. I prepare and distribute post meeting communication.
I participate in all Lawson IT system testing, including: Batch and Regression Testing. I maintain test plans, test scripts, and documentation of test results/reports for compliance with QA standards. I utilize IBM Rational Functional tester products to identify program processing errors and reviews for validity of results, accuracy, reliability, and conformance to established standards.
I create and review all purchase requisitions for accuracy and transmit to vendor within 48 hours of receipt. I review vendor's order confirmation and confirm PO price within 24 hours. I negotiate pricing with vendors. and communicate price discrepancies to Contract Manager for resolution. I communicate any pricing variances to the customer, delivery issues, or any requested information within twenty-four hours. I review and resolve buyer messages/invoice discrepancies. I inform the Contract mMnager of any credit hold situation that cannot be resolved within one business day. I expedite purchase orders to assure deliveries meet customer requirements. I recommend cost savings opportunities to Contract Managers and assist in their implementation.
I also solicit vendor bids and provide written analysis for management review.I provide monthly activity reports to Contract Manager.
I procure goods and services for assigned departments on a daily basis. This includes the timely processing of all assigned purchase requisitions. I reviewed, execute and negotiate all requisitions and contracts which included blanket orders, service agreements and one time purchases. I Investigate and expedite outstanding purchase orders for assigned departments. I act a s a liaison between vendors, Accounts Payable, and assigned UPHS departments in the resolution of pricing discrepancies between purchase agreements/contract purchase orders.
I am responsible for client relations, opportunities identification, employee performance, salary recommendations, training development and plan approval, team and individual employee meetings. I am responsible for the tracking of systems support project revenues, profits and expenses. I also monitor and manage other human resources issues including resource allocation and act as a liaison between service areas and practices. I assist in benefits coordination and salary approvals. I have actively participated in the generation of revenue exceeding 2.5million dollars annually through billing of consultant services.
Additional work experience history available upon request.
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