Guest focused Rooms Controller experienced at balancing multiple tasks and priorities in a fast paced environment while delivering the highest level of customer service. Over 10 years experience in Hospitality Industry.
Daily blocking of guest rooms with a strong focus on Select Guests, VIP's, and groups. Always focusing on special requests & guests needs. Pre-checking in groups i.e. teams, bands, & travel groups. Assisting agents daily with on-line check in room assignments, wait rooms, & room moves. Relocating guests that may experience rooms issues or if rooms are not up to guest satisfaction. All the while balancing room types based on availability.
Reconciling of Hotel daily business. Checking in and out of guests, balancing of current days BEO's, balancing current days valet inventory, settling guests final bills and ensuring proper delivery in a timely fashion. Guest relocation on sold out nights and ensuring that guests get to the proper destination when relocating and returning. At all times maintaining order to the Hotel property so that the guests always feel safe.
Reconciling of Hotel daily business. Checking in and out of guests & settling guests final bills and ensuring proper delivery in a timely fashion. Guest relocation on sold out nights and ensuring that guests get to the proper destination when relocating and returning. Preparing & setting up guest dinning area for next day departures. At all times maintaining order to the Hotel property so that the guests always feel safe.
Department Manager of Electronics Dept in charge of daily ordering of department inventory and supplies. Maintaining that shelves were stocked at all times. Ensuring new product was displayed in a timely fashion i.e. date sensitive items and the removal of discontinued inventory. Ensure that myself and my staff had the knowledge of the product we were selling to always be prepared to deliver this knowledge to the customer.
Delivered excellent customer service by greeting and assisting each customer as needed. Reorganized sales floor to meet company standards and needs. Directed and supervised employees engaged in sales, inventory and reconciling cash throughout the day. Ensured all associates were properly trained in all areas relating to their position. Completed weekly schedules according to payroll policy.
Addressed customer inquiries and resolved complaints. Stocked and restocked inventory when shipments were received. Maintained daily record of all transactions. Trained staff to deliver outstanding customer service. Completed weekly schedules. Completed a series of training sessions to advance from Assistant Manager to Store Manager.
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