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Room Service Attendant Server Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Career Overview
Working in customer service has always been something I am very passionate about. I started out working with customers at regular fast food positions like normal teenagers do, and then transitioned into doing hotels so that I can have more one on one enter action with them. I begin to love the idea of being able to help others who may not know or understand certain things or situations. I worked in the hotel industry for a period of time doing various things such as housekeeping, room service, and serving just to name a few things. I have also worked as a waitress at several different location that were privately owned restaurants and some that were chain. I am a highly energetic individual who loves to be around others, loves to learn new things, cares about how others may feel, like to learn about different morals and background from people around the world, and enjoys the satisfaction others may get from me helping them.
Areas of Expertise
  • Cash handling
  • Reliable and punctual
  • Reliable team worker
  • Neat, clean and professional appearance
  • Comfortable standing for long time periods
  • Active listening skills
  • Strong organizational skills
  • Sharp problem solver
  • Energetic work attitude
  • Top sales performer
  • Customer service expert
Professional Experience
Room Service Attendant/ Server, 08/2013 to 02/2015
Keystone Villa At Douglassville Douglassville, PA, I up-sold additional menu items, beverages and desserts to increase restaurant profits. Took necessary steps to meet customer needs and effectively resolve food or service issues. Recorded customer orders and repeated them back in a clear, understandable manner. I promptly reported complaints to a member of the management team. Processed guest payments for room charges, food and beverage charges and phone charges. Mastered Point of Sale (POS) computer system for automated order taking. Quickly and efficiently processed payments and made accurate change. Properly portioned and packaged take-out foods for customers. Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards. Followed all established restaurant practices and procedures.
Server, 08/2011 to 06/2013
Erickson Living Parkville, MD, Responsibilities Collect payments from customers, Provide Customer Service, Take orders from patrons, Serve food or beverages to patrons, Prepare checks and Make recommendations to patrons. Prepared and served beverages such as coffee, tea and fountain drinks. Properly portioned and packaged take-out foods for customers. Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps. Frequently washed and sanitized hands, food areas and food preparation tools. I also assisted management with monthly inventory control and weekly stock ordering. Frequently washed and sanitized hands, food areas and food preparation tools.
Housekeeper, 01/2005 to 08/2008
Butler Technical Group Huntsville, AL, Hand dusted and wiped clean office furniture, fixtures and window sills. Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions. Swept and damp-mopped private stairways and hallways. Cleaned the exterior surfaces of lighting fixtures, including glass and plastic enclosures. Spot cleaned carpets using industrial carpet cleaner. Emptied and cleaned all waste receptacles. Cleaned and returned vacant rooms to occupant-ready status. Stocked toilet tissue and paper towels, as well as other restroom supplies. Replenished guest supplies and amenities. Cleaned and dusted cobwebs on light fixtures, baseboards and window sills. Stocked room attendant carts with supplies. Delivered special request items such as cribs to guest rooms. Replenished hotel amenities such as drinking glasses and writing supplies. Cleaned rooms to the satisfaction of all clients.
Customer Service, 01/1 to 01/1
JcPenney Portraits City, STATE, Assisted imaging team members with product styling, prep and post production. Explained price and package details to customers. Cropped, manipulated and performed color-balance for final images. Provide Customer Service, Advise clients or customers, Answer customer or public inquiries, Arrange merchandise display, Clean rooms or work areas, Demonstrate goods or services, Greet customers, Manage inventories, Sell merchandise, Use computers to enter, access or retrieve data, Use sales techniques, Provide Customer Service, Advise clients or customers, Answer customer or public inquiries, Arrange merchandise display, Clean rooms or work areas, Demonstrate goods or services, Greet customers, Manage inventories, Sell merchandise, Use computers to enter, access or retrieve data and Use sales techniques Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Achieved high sales percentage with consultative, value-focused customer service approach. Cross-trained and provided back-up for other customer service representatives when needed. Computed accurate sales prices for purchase transactions. Worked as a team member performing cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to return to the store. Managed quality communication, customer support and product representation for each client.
Education and Training
Associate of Applied Science: Hospitality Management, Expected in 2015
to
Everest University - Orlando, FL
GPA:
Pharmacy Techician, 2015 Everest University - Orlando, FL, United States Associate of Applied Science: Hospitality Management
Associate of Applied Science: Hospital Management Travel and Tourism, Expected in
to
University of Phoneix - Arlington, VA
GPA:
University of Phoneix - Arlington, VA, United States Associate of Applied Science: Hospital Management Travel and Tourism
: , Expected in
to
Daytona State College - Daytona Beach, FL
GPA:
Daytona State College - Daytona Beach, FL
Accomplishments
  • I was rewarded several different times working at the Radisson Hotel for my outstanding customer service to the guest. I
  • was also awarded at JcPenney Portraits for selling over and beyond what was expected
Skills
Clients, Customer Service, Receptionist, Retail Sales, Sales, Associate, Access, Greet, Imaging, Sales Associate, Sales Techniques, Payments, Lighting, Satisfaction, Inventory, Inventory Control, Maintenance, Ordering, Desserts, Increase, Of Sale, Point Of Sale, Pos, Room Service, Cashier, Customer Support, Sales Goals, Cash, Cash Handling, Data Entry, Energetic, Fast Food, For Selling, Housekeeping, Self Motivated, Waitress, Pharmacy

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Resume Overview

School Attended
  • Everest University
  • University of Phoneix
  • Daytona State College
Job Titles Held:
  • Room Service Attendant/ Server
  • Server
  • Housekeeper
  • Customer Service
Degrees
  • Associate of Applied Science
  • Associate of Applied Science

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