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rn team lead manager contessa resume example with 14+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills. Licensed in Alabama with Multi State Licensure. Hardworking Registered Nurse with success providing individualized patient care. Committed to delivering best-in-class patient care through effective education and counseling. Proven leadership focused on increasing and enhancing patient care and satisfaction. Streamline safety protocols for comprehensive patient care.

Skills
  • Creative Problem Solving
  • Critical Thinking
  • Clear Patient Communication
  • Policy and Program Development
  • Employee Supervision
  • Financial Operations Oversight
  • Versatility
  • Service Utilization Improvements
  • Performance Monitoring
  • Clinical Quality Program Standards
  • Crisis Management
  • Adaptability
Work History
RN Team Lead/ Manager / Contessa , 01/2021 - 09/2022
Promedica Senior Care , , Remote, Alabama
  • Manage innovative program for Home Health Advanced project with reduction in SNF placement to providing in home care for patients.
  • Led successful team comprised of RNs, MSW and INtake administrator.
  • Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education related to the program.
  • Optimized sourcing strategies resulting in 2 new care centers.
  • Increased patient census to Home Health Advanced program by 50% over a 2 month period.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Teamed with educational department to create organization's mission and vision statements.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
  • Managed care from admission to discharge.
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
  • Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
  • Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
  • Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education.
  • Led successful team comprised of RNs, LPNs and ancillary staff.
After Hours Triage Coordinator - Remote , 10/2017 - 05/2021
Amedisys , , Glenn Burnie , Maryland
  • Obtained case history and gathered triage information to determine appropriate avenue for care.
  • Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
  • Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
  • Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.
  • Educated family members and caregivers on patient care instructions.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
RN Case Manager -Hospice, 09/2016 - 10/2021
Hometown Hospice , ,
  • Taught family members and caregivers various ways to manage patients' pain, how to check for vital signs and proper methods for dressing changes.
  • Developed and implemented individualized care plan for each hospice patient while following physician instructions.
  • Established and maintained successful relationships with patients, families and physicians by utilizing exemplary communication and active listening skills.
  • Provided high level of quality, compassionate care to patients and caregivers during each nursing shift.
  • Recognized and understood specific stages of dying process, providing comfort-based care during vulnerable times.
  • Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
RN - Med Surg - Case Management , 09/2007 - 08/2016
Amedisys , ,
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
  • Administered medications via oral, IV and intramuscular injections and monitored responses.
  • Worked with suppliers and vendors on provision of medical equipment, items and services.
  • Administered physical examinations and documented history of current and previous conditions, illnesses and injuries.
  • Developed care plans based on nursing diagnosis and incorporated therapeutic, preventive and rehabilitative nursing methods.
  • Used EPIC and NAVI to maintain database of relevant information for practitioners to access and coordinate patient care.
  • Collaborated daily with 8-10 person health care team to achieve optimum patient care, boosting patient satisfaction scores 80 %.
Education
Associate of Applied Science: Nursing, Expected in 08/2007
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Bishop State Community College - Mobile, AL
GPA:
Status -
  • Completed professional development in Nursing study
Affiliations
  • Board member of Choctaw Native Tribe representing community with healthcare education
Certifications
  • BLS Certification
  • ACLS
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Resume Overview

School Attended

  • Bishop State Community College

Job Titles Held:

  • RN Team Lead/ Manager / Contessa
  • After Hours Triage Coordinator - Remote
  • RN Case Manager -Hospice
  • RN - Med Surg - Case Management

Degrees

  • Associate of Applied Science

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