Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader. Many years in home care managing chronic disease processes and coordinating care.

  • Chronic disease management
  • Home care
  • Case Management
  • Patient and family advocacy
  • Strong clinical judgment
  • Medication Administration
  • Patient consultation
Work History
RN Staff Nurse, 06/2017 to Current
Kids Peace Mesabi AcademiesMillinocket, ME,
  • Applied nursing expertise to meet needs of surgical patients in challenging pre/post op surgical environment.
  • Explained course of care and medications, including side effects to patients and caregivers in easy-to-understand terms.
  • Delivered medications via oral, IV and intramuscular injections, monitoring responses to address new concerns.
  • Recorded details regarding all therapies, including physical assessment and history/medications to keep patient charts updated.
  • Equipped patients with tools and knowledge needed for speedy and sustained recovery.
  • Accurately documented all elements of nursing assessment, including treatment, medications and IVs administered, discharge instructions and follow-up care.
  • Educated family members and caregivers on patient care instructions.
  • Reviewed post-operative orders and continuously monitored patients' post-operative vitals, set up PCA and fluids and oriented patients to unit to achieve optimal outcomes.
  • Updated patient charts using Cerner with data such as medications to keep records current and support accurate treatments.
Case Manager, 08/2012 to Current
Kintock GroupNewark, NJ,
  • Worked with different disciplines to provide cohesive care to patients.
  • Evaluated treatment plans against individual goals and healthcare standards.
  • Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
  • Consulted with clinicians to devise and manage effective ongoing care plans for at-risk patients.
  • Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented all patient interactions and interventions in electronic charting systems.
  • Helped patients receive appropriate, high-quality care with reasonable results.
  • Reported plans, findings and results to employers and insurance carriers.
  • Educating patients and caregivers in chronic disease management such as cardiac/CHF, Diabetes, COPD, wound and post surgical patients.
  • Observed patient to chart and report changes in patient condition, including adverse reactions to medications and treatments.
  • Updated and developed care plans to establish goals based on patient's nursing diagnosis.
  • Coordinated and collaborated with various multidisciplinary teams to coordinate care and promote patient safety and health.
  • Educated and supervised patients and family members regarding prevention strategies, self-care techniques and nursing care needs.
  • Managed patients recovering from medical or surgical procedures, including facilitating wound care, ostomy care, pressure ulcer prevention and pain management.
  • Administered different therapies and medications in line with physician orders and treatment plan.
  • Educated family members and caregivers on patient care instructions.
  • Monitored patient reactions after administering medications and IV therapies.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
  • Updated patient charts using Epic with data such as medications to keep records current and support accurate treatments.
  • Organized and managed care of patients undergoing various therapies and procedures, including wound and IV medication procedures.
  • Observed and reported patient condition, progress and medication side effects to accurately document updates.
  • Accurately documented all elements of nursing assessment, including treatment, medications and IVs administered, discharge instructions and follow-up care.
  • Delivered outstanding care to patients with various diagnoses and managed care from treatment initiation through to completion.
  • Educated patients and answered questions about health condition, prognosis and treatment.
  • Managed care from admission to discharge, including patient assessments, care planning, health educations and discharging support to provide comprehensive care to over 25-30 patients weekly.
  • Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
  • Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
  • Provided complete care to home health patients, including physical assessments, medication and chronic disease management.
  • Provided direct patient care, stabilized patients and determined next course of action.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Equipped patients with tools and knowledge needed for speedy and sustained recovery.
Director of Operations, 09/2006 to 07/2012
Raytheon Technologies CorpCalifornia, MD,
  • Supported 25 field staff to maximize quality and work efficiency.
  • Organized and optimized daily operations of home care staff in Hillsboro, MO with consistent on-time delivery.
  • Directed team of home care staff consisting of nurses, therapists, social worker, and marketer in operational development of service network, including implementation of quality requirements and operating standards.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Promoted positive customer experience through day-to-day supervision and management of home care agency.
  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Assisted with marketing strategy creation and advertising initiatives to better promote home care services to public.
  • Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.
  • Supported regulatory compliance by overseeing all audits to verify protocol adherence.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
  • Directed HR operations, including strategic workforce planning, goal cascading, performance management, staffing and benefits administration.
  • Tracked and analyzed profitability and key metrics of home care establishment to improve overall profitability and bring in new clientele.
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Boosted team productivity and efficiency by leveraging top-notch nurses and therapists and their abilities.
  • Achieved substantial home care referrals by using market expertise and business knowledge to make proactive decisions.
Bachelor of Science: Nursing, Expected in 12/2019
Maryville University of Saint Louis - St Louis, MO
Associate Degree in Nursing: Nursing, Expected in
Maryville College, St. Louis, MO - St Louis, MO,

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School Attended

  • Maryville University of Saint Louis
  • Maryville College, St. Louis, MO

Job Titles Held:

  • RN Staff Nurse
  • Case Manager
  • Director of Operations


  • Bachelor of Science
  • Associate Degree in Nursing

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