rn oncology med surg staff resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Re-entering Nursing

I am excited to get back into the nursing field part time. I took time off from clinical work to raise my children and help with my elderly grandmother.

I have kept up with all required CEUs to maintain my license. I also love to read as much as possible in the ever changing medical field.

  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Work History
10/2010 to 04/2014
RN Oncology/ Med-surg Staff Advantage Solutions Manchester, CT,

Med-surg and Oncology RN:

  • Started intravenous fluids, administered medications and documented patient charts by recording food and fluid output and intake.
  • Managed caseload of [Number] patients simultaneously by providing bedside care, treatments, IV therapy and wound care.
  • Educated patients and families on medical-surgical procedures, therapeutic regimens and pain management techniques.
  • Managed patients' pain by implementing pharmacological and non-pharmacological pain management interventions.
  • Managed pre-op and post-operative patient care by stocking medical supplies and preparing operating rooms.
  • Recorded and measured patients' weight, temperature, respiration and blood pressure.
  • Monitored patients before, during and after surgical operations to evaluate patient care and maintained aseptic techniques.
  • Admitting new patients.
  • Monitoring vital signs.
  • Administering medications.
  • Operating and maintaining equipment (e.g., IV tubes, feeding tubes, oxygen tubes, catheters).
  • Performing and/or ordering tests and assessments;
  • Documenting patient needs and progress;
  • Overseeing patient triage.
  • Managing patient intake and care plans.
  • Evaluating patient medical records, deliver wound care and provide education to patients, caregivers, and families on risk factors, treatments, and side effects to identify appropriate treatment plans
  • Oncology nursing: knowledge of the purpose and use of medications in the treatment of cancer
  • And psychological effect of a cancer diagnosis and subsequent treatment.
  • Excellent communication skills
  • Ability to work independently and as a team with co workers.
  • And implemented various individualized cancer care plans
  • Identified and recommended treatment for cancer-related side effects.
  • Educated and counseled patients and family members on all aspects of cancer symptoms and treatment.
  • Monitored and updated patient treatment progress reports on a daily basis.
  • Documented patient responses to treatment and consulted with oncologists as needed.
06/2006 to 08/2008
Fork truck driver Avantguard Monitoring, Llc Rexburg, ID,

  • Painter
  • Part quality inspection
  • Identified product damages to report shortages or quality deficiencies to supervisor.
  • Maintained forklift by performing preventive maintenance, troubleshooting breakdowns and conducting routine pre and post inspections.
  • Cleaned and organized work area by removing empty pallets and other hazards.
  • Increased efficiency and productivity by suggesting and implementing methods to improve processes and workflow.
  • Prepared forklift for daily use by refueling and recharging battery.
  • Located and moved stock of products to pallets or crates to prepare for shipment and storage.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Inspected and examined materials and finished parts and products for defects and wear to verify conformance with blueprints, diagrams and template specifications.
  • Marked materials and items for acceptance or rejection, recording test results and inspection data into [Software].
  • Repaired wall holes and scrapes.
  • Removed rust and other debris from surfaces to paint and fill cavities and dents using sandpaper, wire brush and body fillers and applicators.
  • Operated tools, equipment and machinery according to prescribed safety procedures.
  • Clamped, held, tack-welded, heat-bent and bolted component parts to achieve required configurations and positions.
  • Welded in flat, horizontal, vertical and overhead positions.
  • Inspected welds and checked critical measurements to meet specifications.
  • Chipped off excess weld, slag and spatter using hand tools.
09/1999 to 01/2022
Customer Service Operator Echostar City, STATE,
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Answered over 30+ calls per shift to meet fast-paced call center demands.
  • Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
  • Educated customers on current promotions, upgrades or new offerings available under current plan.
  • Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
  • Researched issues through identification of similar past problems and recommended most appropriate solution.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Contributed to company achieving and holding industry-leading customer service ratings.
  • Initiated termination of customer contract upon request.
  • Referred complex issues relating to online order system or technology to help desk for further evaluation.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Responded proactively and positively to rapid change.
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Communicated professionally with colleagues, freelancers and clients.
Expected in 05/2010
Associate of Science: Nursing
CCAC - Monroeville, PA,
Expected in 05/2010
Associate of Science: General Studies
CCAC - West Mifflin, PA,

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Resume Overview

School Attended

  • CCAC
  • CCAC

Job Titles Held:

  • RN Oncology/ Med-surg Staff
  • Fork truck driver
  • Customer Service Operator


  • Associate of Science
  • Associate of Science

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