Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
RN Case Manager/Patient Care Coordinator/RN Director of Operations with 15 years experience in healthcare and Hospice care. I am a professionally trained RN with experience ensuring high standards of culturally competent care for a wide variety of patients with diverse needs. Currently Licensed in South Carolina and Illinois.
Patient-focused care Working Knowledge of several healthcare computer Coordinating patient care. systems (Suncoast, HealthMedx, Home Care Home Base Excellent Professional bedside manner and more) Maintaining and implementing Plan of Cares Keyboarding: 50-60 words per minuteore) Patient care for variety of patients(Pediatric upto Knowledge of Billing and Insurance Coding Geriatric) Proficient Hospice and palliative care experience Patient evaluation/intervention Proficient with Hospice philosophy and comprehension Pain and Symptom Management Management of office and all staff Adept at prioritizing/managing deadlines. Education and training of employees,students, patients and families Policy and program development and implentation
Work History
RN Care Manager, 08/2015 - Current
Pruitthealth Rocky Mount, NC,
  • Manage Members of Humana Health Care Needs
  • Assist members with obtaining community resources
  • Develop and implement individual plan of care
  • Provide education on multiple medical/safety topics
  • Assist with coordination of care
  • Provide emotional support and education to families of member
  • Review and reconcile medications
  • Assist with Medicaid/Medicare/Insurance issues.
  • Perform Member Surveys, Life plans, Insurance assessments for different companies contracted with health force. (Humana, John Hancock and Absolute Total Care and many others)


Director of Operations/RN Patient Care Coordinator, 03/2012 - 09/2015
Hca Los Alamos, NM,
  • Transitions Hospice Care ­ Charleston-North Charleston SC Manage daily functions of hospice office Manage Medical Directors, RN Case Managers, Hospice aides, Social Workers, Chaplains, Bereavement Coordinator, Volunteer Coordinator, Marketers, Quality Assurance Coordinator and Office Support Staff.
  • Responisble for Hiring staff, staff evaluations, disciplinary actions as well as terminating employees when needed.
  • Responsible for reviewing all incoming referrals information, medical records and ensuring potential patient meets CMS Hospice Criteria for admission.
  • Responsible for coordinating informationals and or admissions.
  • Responsible for coordinating staff to provide daily patient care according to Plan of Care.
  • Assist Field staff with patient admissions, patient assessments, plan of care, pain and symptom management.
  • Provide patient, family and staff education Responsible for ensuring company policies and procedures are followed.
  • Responsible for ensuring the office and its employees are following CMS(Medicare), State Medicaid and State of SC Hospice guidlines and regulations.
  • Responsible for assessing patients payor source and obtaining authorizations.
  • Coordinate patient care with patients, families, Physicians, contracted providers and insurance companies.
  • Responsible for Incident and Infection control reporting Responsible for Quality Assurance Data Collections, reporting and quarterly meetings.
  • Review, approve and or deny invoices,explanation of benefits, weekly timesheets and payroll.
  • Responsible for managing and ordering patient medical supplies and office supplies.
  • Resposible for reviewing all documentation and perform chart audits.
  • Review and implement changes according to the profit and loss reports.
  • Develop and implement marketing and annual business plans.
RN Branch Manager/Patient Care Coordinator, 2010 - 03/2012
Community Health Network Greenwood, IN,
  • Managed three Hospice offices simultaneously.
  • Traveled from location to location on a weekly bases.
  • Overseeing staff, office's daily duties, electronic medical records, Quality Assurance Programs, Accounts Receivable and Payable.
  • Reviewing and approving payroll.
  • Staff hiring, staff evaluations, disciplinary actions and terminating staff.
  • Responsible for tracking Profit and Loss for the offices Responsible for Developing Annual Business Plan.
  • Staff included Nurses, Social Workers, Chaplains, Nursing Assistance, Medical Directors, Volunteer and QAPI Coordinators.
RN Case Manager PRN, 2010 - 2011
The Brooklyn Hospital Center Brooklyn, NY,
  • Patients from Pediatrics up to geriatrics) Ordering DME/Supplies/Community Services/Medications that patients may require.
  • Patient/Family Education Provide Education In services to Staff as well as all our contracted providers.
  • Responsible for Hiring/Terminating Employees, Staff Evaluations Contacting Insurance Companies, Medicare and Medicaid for Authorization Billing, Accounts payable and Payroll Assist with Marketing Plans Develop Annual Business Plan.
  • Prepare patients and family for discharge from Hospital to Home/Nursing Facility Ordering of DME/Supplies /Medications/Community services/ Therapy Services that patients may require upon discharge Working with Doctors, Therapy,Nurses and Dietary to develop plan for patients being dishcarged.
  • Case Managed variety of patients from Admission to Discharge.
  • Areas of Case Management (ICU,ER, MED/SURG, ORTHO,OBSERVATION and REHAB UNIT) Attended Case Management Daily Planning Meetings and Inservices Utilization Review (at times in absence of Full Time UR Nurse)
RN Case Manager, 2002 - 2010
Hospice Of Southern Illinois City, STATE,
  • Manage client care with specific knowledge and experience in bedside care, symptom management, crisis intervention and family intervention are feature assets for this high-profile nursing position. 
  • Maintain excellent written/verbal communication, problem solving and decision   making abilities.
  • Develop and maintain rapport with patients and families.
  • Maintain electronic medical records
  • Develop and implement Plan of Care
  • Provide information on patients with an interdisciplinary team.   
  • Provide end of life care and support to patient and families.
  • Obtain and implement orders from patient's MD's.
  • Report to patients care team weekly.
  • Oversee Hospice aides and LPN's


Staff Nurse, 01/1999 - 08/2002
  • Room patients for physicians( Pediatrics/OB/GYN/Endocrinology/General Practice/Geriatrics) Perform patient history/assessments Administered Immunization/Medications.
  • Schedule referrals and appointments.
  • Contact insurance companies about benefit coverage Educate patient and family.
  • Set up and assist with procedures.
  • Order medical supplies/medications/therapy and community services for patients.
Associate of Science: Nursing, Expected in 2000
John A. Logan College - Carterville, Il
GPA: Magna Cum Laude
Nursing Magna Cum Laude

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School Attended

  • John A. Logan College

Job Titles Held:

  • RN Care Manager
  • Director of Operations/RN Patient Care Coordinator
  • RN Branch Manager/Patient Care Coordinator
  • RN Case Manager PRN
  • RN Case Manager
  • Staff Nurse


  • Associate of Science

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