risk quality assurance analyst associate resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Years of commendable and excellent customer service and communication experience as an underwriter and a manager within well-known and reputable financing industry business in the State of Ohio. Professional manner and outstanding communications, with the ability to present, negotiate and perform efficiently and vigorously. Adept in managing revenue performance,risk management and review, sales process and training, real estate finance and underwriting, management, commission sales, banking services, finance administration and budgeting, customer service, problem-solving, and market share increases that achieve results. A strong customer service orientation toward all contacts, internal and external to an organization.Unwavering optimism and perseverance to weather the challenges of a highly-competitive industry. Enthusiastic and proactive leadership and coordination qualities to motivate, develop, guide and empower others to succeed.

  • Customer service-focused
  • Bank security issues
  • Debt and credit management
  • Knowledge of FHA/VA loan process
  • Reliable
  • Excellent communicator
  • Energetic
  • Detail-oriented
  • Excellent time management
  • Flexible
  • Excellent work ethic
  • Strong interpersonal skills
  • Dependable
  • Account analysis expertise
  • Excellent interpersonal and coaching skills,trainer
  • Exceeds goals
  • Financial analysis
  • Capital market trends
  • Corporate finance
  • MS Excel expert
  • Cash flow analysis
  • Expert in MS Office Suite(SharePoint, PitchPro)
  • Staff leadership and development
  • Polished communication skills
  • Complex problem solving
  • Superior research skills
  • Self-motivated professional
  • Goal-oriented
  • Inspiring team leader
  • Excels in team leadership
  • Negotiations expert
  • Real Estate Specialist
Government Mortgage Underwriter IV, Remote , 02/2021 to Current
Citizens BankCity, STATE,
  • Determined loan eligibility and approved or rejected applications.
  • Analyzed applicant assets and credit history to determine willingness and capacity to repay proposed mortgage obligation.
  • Analyzed loan risk and reviewed loan conditions and requirements.
  • Reviewed titles and appraisals to validate properties to meet insurer and guarantor guidelines.
  • Maintained compliance with company and regulatory policies.
  • Reviewed and evaluated loan applications and supporting documents.
  • Researched applicant employment and financial histories to confirm document accuracy.
  • Delineated reasons for application approvals and rejections.
  • Collaborated with loan originators and processors to correctly review and assess applications and risks.
  • Resolved document mistakes and discrepancies and identified signs of fraudulent activity.
  • Responsible for highly complex financial and credit information according to investor guidelines and federal regulations. Comprehends lending and operating standards for FHA & Servicers guide & stays current on all updates from HUD. Fulfills a critical role of underwriting mortgages for direct lending by the Federal Housing Administration & the Veterans Administration .
Senior Retail Underwriting Specialist (Remote), 07/2020 to 02/2021
JP Morgan ChaseCity, STATE,
  • Underwriting automated and manual portfolio and Construction-to-Perm loans.
  • Ensuring information captured in the AUS system is accurate at time of review proactively suggesting alternatives to customers who do not qualify for terms submitted .
  • Analyzed loan-to-value ratios, debt to income ratios and credit scores to make underwriting decisions.
  • Inspected financial statements, credit information and title data to complete underwriting process.
  • Met or exceeded productivity levels established by management.
  • Responsible for declining my own files no second review required.
  • Skilled at working within the Empower underwriting system .
Risk Quality Assurance Analyst, Associate , 12/2017 to 08/2019
JP Morgan ChaseCity, STATE,
  • Performed Internal Quality Reviews – sampling and quality control loan level testing, analyzing, researching of Originations Quality Assurance and Testing (OQAT)
  • Assist with maintenance of testing procedures to ensure most recent versions are up to date with policies and procedures
  • Responsible for communicating trends and errors found during a review with Senior management and present findings and discuss next steps to ensure issue will be remedied
  • Communicated with all levels of the Risk organization and outside Chase including representatives from FNMA, FHLMC, VA and FHA as needed on concerns and findings from loan reviews as well as policies and procedures and potential breakdowns of interpretation
  • Leveraged Chase Legal and Compliance to ensure quality testing requirements are met
  • Responsible for preparing and reconciling population documentation reporting and I was one of few included on the list of management levels responsible to Affirm/Approve reporting results for the Risk department
  • On Project management team responsible for new training project regarding Manila analysts. Prepared training materials, trained and mentored 12 people to perform quality reviews of purchase contracts and closing disclosures to streamline the review process for Risk QA department
  • Adept in researching, investigating & reporting trends related to Fraud and high risk situations. Recognized schemes and profiles of borrowers and situations that were potential fraud risk issues and recommended for further research
Mortgage DE Underwriter IV, 03/2009 to 12/2017
Option One Mortgage CorporationCity, STATE,
  • One of the highest level mortgage underwriters with a lending authority approval up to 1.5 million
  • Part of a special group responsible for employee loans and all specialty type loans including relocation purchase loans and ones for high level executives at many fortune 500 companies
  • Underwrote and reviewed loans to meet Capacity, Capital, Character, Condition, Loan Judgment & compliance
  • Performed consistently in the top tier of mortgage underwriting rankings involving quality as well as production volume including being recognized as one of the top 10% in rankings for underwriters for JP Morgan Chase for 2011-2017
  • Identified as an underwriting mentor and trainer responsible for assisting newer underwriters with Chase policy and loan requirements as well as re-reviewing their loans and providing feedback and opportunities for improvement when needed
  • One of 5 underwriters chosen as the new Affordable lending team in Columbus in 2017
  • Chosen as Shadow Underwriter for Chase senior management when in town for shadowing or system review and inquiries. I have had the pleasure of having Gordon Smith and many others sit/shadow with me for a day over the years
  • Selected as a Specialty Soft Exception underwriter for Columbus to approve certain income situations outside of Chase policy
  • Part of the Chase training team for a 6 month stint when they were short staffed to train Mortgage Bankers and Processors and teach them the Chase curriculum and guideline updates in person and virtually.
Account Manager III/Supervisor, 02/1997 to 09/2008
Company NameCity, State,
  • Served as the highest level account manager for a wholesale mortgage lender
  • Underwrote,processed and reviewed loans to meet product specifics and offered a different product when needed
  • Worked with Management to determine staffing needs and allocate work based on overall sales volume and pipeline Adept in utilizing team incentives and contests to motivate group to meet various goals
  • Worked directly in determining success rate of meeting certain benchmarks, and updating the required department performance reports
  • Performed human resource related tasks for the branch and department such as interviewing, training new hires and coaching existing staff when needed
  • Maintained relationships with mortgage brokers, appraisers, realtors and title companies and worked to resolve escalated issues as needed
  • Handled increasingly responsible tasks in providing employees timely, candid and constructive performance feedback, developing employees to their fullest potential
Education and Training
Bachelor of Science: Psychology, Expected in
The Ohio State University - Columbus, Ohio ,
: Real Estate Law/Paralegal Studies, Expected in
Sinclair Community College - Dayton, OH

FHA Direct Endorsement

VA Credit Standards Course Certificate of Completion through VBA Loan Guaranty Service sponsored by JP Morgan Chase
Real Estate Pre-licensing Courses: Sinclair Comm. College Dayton
through Dayton Area Board of Realtors including Real Estate Finance, Real Estate Appraisal, Real Estate Law and Real Estate Principles

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • The Ohio State University
  • Sinclair Community College

Job Titles Held:

  • Government Mortgage Underwriter IV, Remote
  • Senior Retail Underwriting Specialist (Remote)
  • Risk Quality Assurance Analyst, Associate
  • Mortgage DE Underwriter IV
  • Account Manager III/Supervisor


  • Bachelor of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: