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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Results-driven Risk Manager bringing over 12 years of experience, with proven skills in administering risk management programs. Effective in training team members to proactively identify and highlight potential risks. Dedicated to long-term risk management by building strong internal protocols and instilling culture of responsibility and attentiveness. Establishes strong and successful policies to mitigate risk at each level and establish clear procedures for assessments, prevention and containment. Familiar with regulatory requirements to maintain strict controls. Accomplished in handling dynamic needs with forward-thinking mindset and expert knowledge of healthcare operations.

Skills
  • State and Federal regulations including OSHA, Joint Commission, and Justice Center
  • Loss prevention programs
  • Patient and Employee safety programs
  • Root cause analysis
  • Risk mitigation
  • Claim reviews
  • Self-insurance and commercial insurance
  • Trend and data analysis
  • Conducting investigations
  • Training and development
  • Team building
  • Critical thinking
  • Incident Command
  • Mass Casualty Disaster and Crisis Management
Education
Alden March Bioethics Institute Albany, NY, Expected in Doctorate in Professional Studies : Bioethics And Health Policy - GPA :
Sage Graduate School Albany, NY, Expected in Master of Business Administration : - GPA :
Shanghai Institute of Foreign Trade Shanghai, China, Expected in International Business : Studies Aboard - GPA :
Russell Sage College Troy, NY, Expected in Bachelor of Science : Business And Organizational Management - GPA :
Certifications/Training
  • Certified Professional in Healthcare Risk Management (CPHRM)
  • Certified Professional in Patient Safety (CPPS)
  • Certified Professional in Healthcare Quality, in progress
  • Notary Public, New York
  • TeamSTEPPS, Master Trainer
  • Lean Black Belt
  • Preventing and Managing Crisis Situations (PMCS), Trainer
  • Partnering for Patients (PFP), Trainer
  • Nonviolent Crisis Intervention (NCI), certified
Work History
Amazon.Com, Inc. - Risk Manager
New York, NY, 12/2016 - Current
  • Promote enterprise-level risk management practices and help instill strong culture focused on protective policies and procedures.
  • Advise senior leaders on policy strategies for reducing liability and preventing losses.
  • Monitor industry, technological and economic developments to stay current on potential risks and evidence-based process improvement strategies.
  • Develop short-term goals and long-term strategic plans to improve risk control and mitigation in conduction with conducting RCAs and FMEAs.
  • Investigates and reports as mandated to State and Federal agencies including DOH, OMH, CMS, Justice Center, Joint Commission and DEA.
  • Perform in-depth investigations and research and recommended strategies to improve processes and patient care.
  • Train and mentor new hires on risk management initiatives.
  • Core trainer in Crisis Assessment and Management Prevention.
  • Manage and oversee claims management process
General Dynamics - Quality/Risk Manager
Wahiawa, HI, 12/2015 - 12/2016
  • Employed strong program management skills to successfully define and manage ongoing initiatives designed to control risks.
  • Successfully implemented organization wide electronic incident reporting system, RL Solutions.
  • Encouraged stakeholders to approach assessments analytically and offer unique insights to bring new understanding to risk management programs.
  • Provided consultations to medical, nursing and clinical professional staff
Bassett Medical Center - Manager, Legal Affairs and Patient Relations
City, STATE, 06/2013 - 12/2015
  • Kept operations in compliance with state and federal regulations.
  • Handled claims according to internal risk management policies, keeping liability minimized by leveraging expertise and available tools.
  • Propelled continuous improvements and strategically capitalized on current market trends.
  • Produced accurate and timely collections reports, facilitating measurement, decision-making and engagement with stakeholders
  • Developed and controlled execution of reporting and analytics for multiple operations departments.
  • Onboarded new medical staff, residents, and interns.
Glens Falls Hospital - Interim Director, Risk Management
City, STATE, 02/2007 - 06/2012
  • Established strategy for operations reporting and analytics, identifying key needs for deliverables while driving continuous improvement of processes.
  • Built and streamlined operations reports for team leaders, senior managers and executives, supervising automation of reports and data sources to eliminate errors.
  • Successfully implemented organizational wide electronic incident reporting system, Quantros.
  • Reviewed contracts and agreements to identify potential risks and ideal mitigation strategies.
  • Served on various hospital-wide committees.

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Resume Overview

School Attended

  • Alden March Bioethics Institute
  • Sage Graduate School
  • Shanghai Institute of Foreign Trade
  • Russell Sage College

Job Titles Held:

  • Risk Manager
  • Quality/Risk Manager
  • Manager, Legal Affairs and Patient Relations
  • Interim Director, Risk Management

Degrees

  • Doctorate in Professional Studies
  • Master of Business Administration
  • International Business
  • Bachelor of Science

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