As a ride operator at Busch Gardens I was expected to uphold a professional and friendly appearance at all times. Safety practices were always our number 1 priority; however, our main goal everyday was to make our guests feel special and give them an experience they would remember forever. Along with guest service, teamwork was very important to my entire ride operations team, because the success of our ride depended on each and every one of us. My team and I worked together to complete many procedures that were required for the job; such as checking fire extinguishers in the morning, sweeping and pulling the trash cans after closing, and ensuring we had CPR masks, flashlights, and personnel protective equipment handy. Time management was taken very seriously as well, especially on our busiest days. We had to learn how to keep a fast and steady pace while still allowing our guests to enjoy themselves. I enjoyed my time as a ride operator so much so that I decided I would try to move up in the company.
When I was promoted from ride operator to Lead Supervisor my main priority was to lead the team I was assigned to success. It was my duty as a lead to write the daily schedule, train and certify new team members that would be working at our ride, ensuring my team knew and used safety practices, gave instructions during situations such as shutdowns, and being an all around expert of the location I was assigned to. I was expected to work with my team and to show them that I cared about their wants and needs while also maintaining my place as their supervisor. Learning to multitask was essential to being a great lead supervisor. There were many days where I wrote the daily rotation schedule as I worked in position at the ride, while also maintaining great guest service. Learning how to work around situations such as a team member calling out, an upset guest, and shutdowns were vital to the success of my team and our ride. I enjoyed my 2 years as a lead and learned a great deal of leadership, management, and quick problem solving.
I was promoted from lead supervisor to Logistics due to my skills in management and completing paperwork in a timely fashion. I work with the in-park supervisors on scheduling, staffing for the season, and various other needs. My job description requires me to process and verify documentation as it comes in from the park, processing onboarding team members, weekly scheduling of over 150 ride operation team members, making sure all 150 team member availabilities are accurate, keeping track of important documentation, speaking with team members on the phone, and having excellent computer skills. The logistics team and I also rotate clerk shifts where we answer the phones from guests and team members, watch the weather on the Busch Gardens weather monitor, updating attendance information into excel hourly, communication with out-park supervision on team member issues such as a team member calling out of work, using the radio to contact the supervisors, speaking with a clear and professional tone, and inputting information into the park-wide report every night. I enjoy working in Logistics because it is a very mentally challenging, problem solving, and communicative position.
I was a dancer for 12 years growing up. 7 out of those 12 years I was on a competitive dance team where teamwork was highly recognized and appreciated. I believe team work is the key to reaching success.
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