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Returns Clerk Resume Example

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RETURNS CLERK
Professional Summary

Warehouse with over 10 years of successful experience in packing, and line assembly. Recognized consistently for performance excellence and contributions to success in logistics industry. Strengths in communication. Diligent, detail-oriented and experienced warehouse worker offering solid understanding of legal and regulatory issues surrounding activities. Background reviewing large data sets with speed and accuracy to verify integrity of information. Talent spotting anomalies in data, information and documentation. Skilled Customer Returns Processor with 1 years of experience managing product returns for local retailers. Track record of completing tasks with efficiency and thoroughness. Focused on supporting business productivity goals and ensuring high-quality customer service. Multi-talented warehouse worker consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Skilled Customer Returns Processor with 1 year of experience managing product returns for local retailers. Track record of completing tasks with efficiency and thoroughness. Focused on supporting business productivity goals and ensuring high-quality customer service. Dedicated team player bringing mechanical maintenance knowledge, repair skills and shipping experience. Ready to take on permanent Pick and Pack position at company and offering 10 years of related experience. Effectively inspects items, prepares packages and manages efficient shipments.

Skills
  • Shipping and Receiving
  • Logistics
  • Cleaning
  • Assembly and Production
  • Order Picking and Processing
  • Packaging
  • Math
  • Materials Handling and Transport
  • Safety and compliance
  • Operations Support
  • Shipping procedures understanding
  • Customer-oriented
  • Warehousing functions
  • Stocking
  • First Aid/CPR
  • Team management
  • MS Office
  • Communications
  • Supervision
  • Packing Understanding
  • Package Handling
  • Shipping And Packaging
  • Packaging And Labeling Knowledge
  • Unpacking Merchandise
  • Bagging And Packaging
  • Picking And Packing
  • Package Pickup And Delivery
Work History
Returns Clerk10/2019 to 07/2020
Express Professional – Tempe, AZ
  • Increased productivity through streamlined processes and system efficiency.
  • Documented returned product details in [Software] inventory tracking system.
  • Delivered high-quality customer service by gathering feedback on product deficiencies.
  • Operated warehouse equipment including electric pallet jack, forklift and manlift.
  • Adhered to company safety guidelines to minimize warehouse accidents.
  • Maintained company processing standards across [Number] product lines.
  • Distributed returned merchandise to appropriate store departments or palletized for liquidation.
  • Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
  • Evaluated [Type] data to assess compliance with legal standards of care and accuracy.
Driver04/2018 to 01/2020
LYFT – Phoenix, AZ
  • Updated personal logs and business tracking documents accurately and according to schedule requirements.
  • Checked in with dispatch service and updated with current location.
  • Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.
  • Generated consistent referrals and repeat business by providing friendly and fast service.
  • Upheld high standards of professionalism and discretion when working with high-value clients.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Answered, scheduled and responded to reservation calls at specific times and locations.
Driver01/2018 to 01/2020
UBER – Tempe, AZ
  • Maintained high customer satisfaction by working quickly and accurately.
  • Conducted efficient cargo transfers to maintain route schedules.
  • Helped prepare and secure loads for delivery.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Alerted customers of late deliveries due to traffic jams and road construction, slashing inquiry calls to company support line by 100%.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Used GPS system to plan travel routes in accordance with bulk cargo transportation laws.
  • Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
Pick and Pack04/2019 to 10/2019
Aerotek – Phoenix, AZ
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Checked packages and merchandise for damage and quickly notified vendors to request replacements.
  • Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
  • Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Compared shipments received with purchase orders to cross-reference goods ordered with goods received.
Education
High School Diploma06/1985Bloom Trail High School- Steger, IL
volunteer, traveling, Leadership creativity and cooking

My volunteer as experience as a teenager continue as I became an adult. I was A mentor for Big Brother and Big sister and I chose to mentor a young 12 yrs. old with Asperger. I also mentor four teenagers. I spend time taking them on mini trips: skating, movies and out to eat, and have discussions about issues. I enjoy doing many thing with my hands and love to cook. I was part-owner of a catering business for 10 yrs.

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Resume Overview

Companies Worked For:

  • Express Professional
  • LYFT
  • UBER
  • Aerotek

School Attended

  • Bloom Trail High School

Job Titles Held:

  • Returns Clerk
  • Driver
  • Pick and Pack

Degrees

  • High School Diploma 06/1985

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