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Returns Associate Resume Example

Resume Score: 80%

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RETURNS ASSOCIATE
Summary

Outstanding Personal Assistant driven to provide excellent support to busy business professionals with little guidance. Expert in Excel functions, invoicing and multi-tasking.

Highlights
  • Advanced computer skills
  • 55 WPM typing speed
  • Results-oriented
  • Self-directed
  • Excellent communication skills
  • Screens calls properly
  • Computer-savvy
  • Spreadsheet management
  • Proper phone etiquette
  • Accurate and detailed
  • Independent worker
  • Resourceful
  • Dedicated team player
  • Strong interpersonal skills
  • Understands grammar
  • Critical thinker
  • Self-starter
Accomplishments

Customer Service 

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of customers.

Customer Interface 

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.
  • Recorded numbers of units handled and moved, using daily production sheets or work tickets.
  • Packed containers and re-pack damaged containers.
Experience
Matthews Group of CompaniesMaryland Heights, MOReturns Associate07/2010 to Current

Prevented store losses using awareness, attention to detail and integrity. Worked under strict deadlines. Processed merchandise returns and exchanges.

SchnucksSt. Louis, MissouriDeli Clerk08/2012 to 07/2014

Took special orders in person and over the phone to generate additional revenue. Replenished merchandise shelves with items from the stockroom.Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.Stocked and rotated inventory regularly.Communicated all merchandise needs or issues to appropriate supervisors.Recommended, selected and helped locate merchandise based on customer needs and desires.Assisted customers in finding out-of-stock items.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.Assisted customers with store and product complaints.

SpriosSt. Charles, MissouriWaitress04/2008 to 07/2010

Accepted payment from customers and made change as necessary.Apportioned and served food to facility residents, employees, or patrons.Assisted co-workers.Assisted diners with seating as neededAttempted to limit problems and liability related to customers' excessive drinkingChecked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beveragesCleaned and maintained the beverage area, display cases, equipment, and order transaction areaGreeted guests and sat them at tables or in waiting areasPerformed serving, cleaning, and stocking duties in establishmentsPerformed dishwasher dutiesWrote patrons' food orders on order slips, memorized orders, and entered orders into computers for transmittal to kitchen staffMaintained knowledge of current menu items, garnishes, ingredients and preparation methods.Delivered exceptional service by greeting and serving customers in a timely, friendly manner.Suggested additional items to customers, as appropriate, to increase restaurant sales.Continually kept carpets and floor clear of debris.

Education
Broadcast JournalismSt. Louis Community College, St. Louis, MO

Coursework in Business Administration and Organizational Development

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Matthews Group of Companies
  • Schnucks
  • Sprios

School Attended

  • St. Louis Community College

Job Titles Held:

  • Returns Associate
  • Deli Clerk
  • Waitress

Degrees

  • Broadcast Journalism

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