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retired land records supervisor resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Skilled Land Records Supervisor knowledgeable about maximizing

team success in public office setting. Performance and quality-driven with 40 years of experience. Advanced from deputy clerk to supervisor

by demonstrating enthusiasm and ability to accept responsibility for multiple office tasks. Natural leadership talent with motivational approach.

Skills
  • Recruitment and Hiring
  • Regulatory Compliance
  • Handling Complaints
  • Decision Making
  • Schedule Coordination
  • Workflow Optimization
  • Complex Problem Solving
  • Staff Scheduling
  • Staff Development and Training
  • Microsoft Office
  • Time Management
  • Report Preparation and Analysis
  • New Hire Orientation
  • Customer Service
  • Office Management
  • Relationship Building
  • Quality Assurance
  • Coaching and Mentoring
  • Multitasking and Organization
  • Friendly and Relatable
  • Diligent Follow Through
  • Methodical and Organized
  • Attention to Detail
  • Administration and Operations
  • Account Reconciliation
  • Program Development
  • Customer Service Management
  • Documentation and Recordkeeping
  • Phone and Email Etiquette
  • Verbal and Written Communication
  • Inventory Oversight
  • Adaptable and Resilient
  • Project Management
  • Honesty and Integrity
  • Inventory Management
  • Employee Motivation and Discipline
  • Office Equipment Management
  • Mail and Package Distribution
  • Delegation and Work Assignment
  • Confidence and Drive
Experience
Retired Land Records Supervisor, 01/1993 to 08/2016
State Of North CarolinaWhiteville, NC,
  • Implemented departmental policies and standards in conjunction with management to streamline internal processes.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
  • Resolved customer complaints or answered customers' questions.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Issued work schedules, duty assignments and deadlines for office or administrative staff.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Developed work schedules according to budgets and workloads, covering priority tasks.
  • Delegated work to staff, setting priorities and goals.
  • Guided employees in handling difficult or complex problems.
  • Interpreted and explained work procedures and policies to brief staff.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited, interviewed and selected employees to fill vacant roles.
  • Recommended solutions related to staffing issues and proposed procedural changes to managers.
  • Researched and prepared reports required by management or governmental agencies.
  • Analyzed financial activities of department to share budgetary input with managers.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Computed balances, totals or commissions to support accounting team.
Deputy Clerk, 01/1981 to 01/1993
HinshawLos Angeles, CA,
  • Opened, sorted and routed incoming mail and prepared outgoing mail.
  • Followed confidentiality rules to preserve data quality and reduce potential information compromise.
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
  • Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
  • Copied, sorted and filed records of office activities and business transactions.
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Performed data entry and recordkeeping tasks to track company correspondence and updates.
  • Computed, recorded and proofread data or reports.
  • Answered multi-line telephone system and routed calls to appropriate personnel.
  • Contacted customers regarding account updates and potential problems.
  • Delivered messages and ran errands.
  • Communicated with customers and employees to answer questions or explain information.
  • Inventoried and ordered materials, supplies and services.
  • Operated photocopiers and scanners, facsimile machines and personal computers.
  • Directed clients and guests to correct departments, rooms and staff members.
  • Trained staff members to perform work activities and use computer applications.
  • Monitored and directed work of lower-level clerks.
  • Answered telephones, directed calls and took messages.
  • Monitored office supply stock levels and placed timely orders for replenishment.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Received and distributed incoming mail, messages and packages to appropriate individuals.
  • Coordinated office activities to streamline operations and promote compliance with organizational policies.
  • Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
  • Supported office clerical functions using word processing and other software, email and office machines.
Legal Secretary, 06/1973 to 11/1976
William B Dorsey, EsquireCity, STATE,
  • Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Organized and prioritized case loads of [Number] attorneys.
  • Processed electronic or physical court filings for attorney's practice.
  • Proofed documents and submitted to attorneys for review.
  • Photocopied all correspondence, documents and other printed materials.
  • Acted as liaison between clients, vendors and attorneys.
  • Composed and revised letters and depositions.
  • Drafted or reviewed legal documents and precedents to support case preparation.
  • Received and disbursed incoming mail.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Drafted letters and prepared legal correspondence for attorneys and legal assistants.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Checked office supplies stock and placed orders to maintain levels.
  • Assisted in maintaining department attorney personnel files with utmost confidentiality.
  • Opened new client files and new matters in CMS.
  • Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
  • Processed summonses, subpoenas and complaints.
  • Processed and distributed invoices to bill clients.
  • Composed and revised legal documents, letters, depositions and court documents.
  • Arranged case files and maintained records and notebooks.
  • Facilitated communications by forwarding emails, transferring calls and filing documents.
Education and Training
High School Diploma: , Expected in 05/1966 to American School - Chicago, IL,
GPA:

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Resume Overview

School Attended

  • American School

Job Titles Held:

  • Retired Land Records Supervisor
  • Deputy Clerk
  • Legal Secretary

Degrees

  • High School Diploma

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