retired land records supervisor resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Skilled Land Records Supervisor knowledgeable about maximizing

team success in public office setting. Performance and quality-driven with 40 years of experience. Advanced from deputy clerk to supervisor

by demonstrating enthusiasm and ability to accept responsibility for multiple office tasks. Natural leadership talent with motivational approach.

  • Recruitment and Hiring
  • Regulatory Compliance
  • Handling Complaints
  • Decision Making
  • Schedule Coordination
  • Workflow Optimization
  • Complex Problem Solving
  • Staff Scheduling
  • Staff Development and Training
  • Microsoft Office
  • Time Management
  • Report Preparation and Analysis
  • New Hire Orientation
  • Customer Service
  • Office Management
  • Relationship Building
  • Quality Assurance
  • Coaching and Mentoring
  • Multitasking and Organization
  • Friendly and Relatable
  • Diligent Follow Through
  • Methodical and Organized
  • Attention to Detail
  • Administration and Operations
  • Account Reconciliation
  • Program Development
  • Customer Service Management
  • Documentation and Recordkeeping
  • Phone and Email Etiquette
  • Verbal and Written Communication
  • Inventory Oversight
  • Adaptable and Resilient
  • Project Management
  • Honesty and Integrity
  • Inventory Management
  • Employee Motivation and Discipline
  • Office Equipment Management
  • Mail and Package Distribution
  • Delegation and Work Assignment
  • Confidence and Drive
Retired Land Records Supervisor, 01/1993 to 08/2016
State Of North CarolinaWhiteville, NC,
  • Implemented departmental policies and standards in conjunction with management to streamline internal processes.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
  • Resolved customer complaints or answered customers' questions.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Issued work schedules, duty assignments and deadlines for office or administrative staff.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Developed work schedules according to budgets and workloads, covering priority tasks.
  • Delegated work to staff, setting priorities and goals.
  • Guided employees in handling difficult or complex problems.
  • Interpreted and explained work procedures and policies to brief staff.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited, interviewed and selected employees to fill vacant roles.
  • Recommended solutions related to staffing issues and proposed procedural changes to managers.
  • Researched and prepared reports required by management or governmental agencies.
  • Analyzed financial activities of department to share budgetary input with managers.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Computed balances, totals or commissions to support accounting team.
Deputy Clerk, 01/1981 to 01/1993
HinshawLos Angeles, CA,
  • Opened, sorted and routed incoming mail and prepared outgoing mail.
  • Followed confidentiality rules to preserve data quality and reduce potential information compromise.
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
  • Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
  • Copied, sorted and filed records of office activities and business transactions.
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Performed data entry and recordkeeping tasks to track company correspondence and updates.
  • Computed, recorded and proofread data or reports.
  • Answered multi-line telephone system and routed calls to appropriate personnel.
  • Contacted customers regarding account updates and potential problems.
  • Delivered messages and ran errands.
  • Communicated with customers and employees to answer questions or explain information.
  • Inventoried and ordered materials, supplies and services.
  • Operated photocopiers and scanners, facsimile machines and personal computers.
  • Directed clients and guests to correct departments, rooms and staff members.
  • Trained staff members to perform work activities and use computer applications.
  • Monitored and directed work of lower-level clerks.
  • Answered telephones, directed calls and took messages.
  • Monitored office supply stock levels and placed timely orders for replenishment.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Received and distributed incoming mail, messages and packages to appropriate individuals.
  • Coordinated office activities to streamline operations and promote compliance with organizational policies.
  • Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
  • Supported office clerical functions using word processing and other software, email and office machines.
Legal Secretary, 06/1973 to 11/1976
William B Dorsey, EsquireCity, STATE,
  • Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Organized and prioritized case loads of [Number] attorneys.
  • Processed electronic or physical court filings for attorney's practice.
  • Proofed documents and submitted to attorneys for review.
  • Photocopied all correspondence, documents and other printed materials.
  • Acted as liaison between clients, vendors and attorneys.
  • Composed and revised letters and depositions.
  • Drafted or reviewed legal documents and precedents to support case preparation.
  • Received and disbursed incoming mail.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Drafted letters and prepared legal correspondence for attorneys and legal assistants.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Checked office supplies stock and placed orders to maintain levels.
  • Assisted in maintaining department attorney personnel files with utmost confidentiality.
  • Opened new client files and new matters in CMS.
  • Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
  • Processed summonses, subpoenas and complaints.
  • Processed and distributed invoices to bill clients.
  • Composed and revised legal documents, letters, depositions and court documents.
  • Arranged case files and maintained records and notebooks.
  • Facilitated communications by forwarding emails, transferring calls and filing documents.
Education and Training
High School Diploma: , Expected in 05/1966 to American School - Chicago, IL,

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Resume Overview

School Attended

  • American School

Job Titles Held:

  • Retired Land Records Supervisor
  • Deputy Clerk
  • Legal Secretary


  • High School Diploma

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