Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Motivated Account Representative with 20 years of extensive sales, customer service, product marketing and accounting management experience who excels at building a loyal customer base to achieve both short and long-term organization sales goals.

Summary of Skills: · Client Relations · Proficiency with Microsoft Office Suite and web-based reporting tools · Training and Development · Business Recovery and Sustainability · Account Maintenance · Experience with Conflict Resolution · Excellent written and verbal communication skills

  • Strong interpersonal skills
  • Strong communicator
  • Exceptional customer service skills
  • Relationship selling
  • Account Maintenance
  • Skilled in MS Office
  • Skilled multi-tasker
  • Upselling and consultative selling
  • Experience with Conflict Resolution
  • Business Recovery and Sustainability

Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.

Ranked as a top performer, averaging 112% above sales quota monthly

Retail Wireless Consultant, 09/2011 - Current
Ace Hardware Edmond, OK,
  • Share product knowledge with customers while making personal recommendations.
  • Open and close the store, including counting cash, opening and closing cash registers and creating staff assignments.
  • Exceeded targeted sales goals by 112%.
  • Describe use and operation of merchandise to customers.
  • Verified that all merchandising standards were maintained on a daily basis.
  • Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers.
  • Exercise sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
  • Monitored market conditions, product innovations and competitor activity, and adjusted account sales approach to address latest market developments.
Telecommunications, 05/2011 - 09/2011
Sykes Enterprises Incorporated Home, PA,
  • Offer and provide an array of "software as a service" that help call centers comply with the Federal and State telemarketing law.
  • Devised optimal communications strategies to reach target audiences.
  • Responded to questions regarding the DNS (do not disturb) laws, ordinances and regulations.
  • Maintained up-to-date and accurate program files and records.
Event Sales Representative, 2005 - 04/2011
Bowlero Corp Upland, CA,
  • Identified and qualified prospective new clients using lead generating methods, performing an average of 35-40 sales calls per day.
  • Developed, grew, and maintained long-term relationships with new and existing customers growing my base from 50 to 225 plus accounts.
  • Facilitated reactivation of dormant accounts through in depth product knowledge and quality marketing ideas.
  • Identified and qualified customer needs, develop sales strategies, negotiate and closed profitable projects with a high success rate.
  • Provided alternative marketing methods to National Associations, tradeshows, festivals and events.
  • Conducted business to business telephone sales.
  • Maintained detailed account records and contact logs using Salesforce
  • Planned and executed special events and trade shows that assisted clients in promoting their businesses
  • Managed projects and served as primary liaison between client and multiple internal groups to ensure clarity of goals and quality and adherence to deadlines.
Customer Service/Sales Representative , 04/2001 - 2005
Monterrey Tile Chandler, AZ,
  • Handled customer inquiries, complaints, billing questions and payment service request.
  • Worked with customers in the development of new accounts.
  • Interfaced daily with internal parties to form cohesive work environment.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Tracked down sources of special products and services to meet customers' special needs.
  • Emphasized product features based on analysis of customers' needs.
  • Attended trade shows and sales conferences.
Sales Manager, 04/2001 - 11/2003
Hussmann Ltd Metairie, LA,
  • Collaborated with other account managers to prepare and deliver performance updates and quarterly business reviews.
  • Staffed and Supervised 6 person sales team.
  • Gathered all relevant materials for bid processes and coordinated bidding and contract approval.
  • Hired and trained all sales staff.
  • Generated monthly and annual sales reports.
Retail Sales Representative, 02/1997 - 05/2001
Advanced Drainage Systems Calhoun, KY,
  • Organized and managed merchandise and cash flow
  • Ensured that each customer received outstanding service by providing a friendly environment, which included greeting and acknowledgment of all customers.
  • Assisted customer with product and product knowledge.
  • Computed sales prices, total purchases and processed payments.
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
  • Explained information about the quality, value and style of products to Influence customer buying decisions.
Associates: Applied Science Marketing & Retailing, Expected in 2001
Asheville Buncombe Community College - Asheville, NC

Applied Science Marketing & Retailing

1st place Phi Beta Lambda Public Speaking Nationally

1st place PHI Bets Lambda Public Speaking Statewide

2000-2001 Who's Who Among Students in American Junior College

GED: General Studies, Expected in 1987
Tuscola High School - Waynesville, NC

General Studies


Client Relations

Multi-Task Management

Customer Needs Assessment

Account Management

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School Attended

  • Asheville Buncombe Community College
  • Tuscola High School

Job Titles Held:

  • Retail Wireless Consultant
  • Telecommunications
  • Event Sales Representative
  • Customer Service/Sales Representative
  • Sales Manager
  • Retail Sales Representative


  • Associates
  • GED

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