- Montgomery Street, San Francisco, CA 94105
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Motivated Account Representative with 20 years of extensive sales, customer service, product marketing and accounting management experience who excels at building a loyal customer base to achieve both short and long-term organization sales goals.
Summary of Skills: · Client Relations · Proficiency with Microsoft Office Suite and web-based reporting tools · Training and Development · Business Recovery and Sustainability · Account Maintenance · Experience with Conflict Resolution · Excellent written and verbal communication skills
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Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
Ranked as a top performer, averaging 112% above sales quota monthly
Ace Hardware – Edmond, OK,
- Share product knowledge with customers while making personal recommendations.
- Open and close the store, including counting cash, opening and closing cash registers and creating staff assignments.
- Exceeded targeted sales goals by 112%.
- Describe use and operation of merchandise to customers.
- Verified that all merchandising standards were maintained on a daily basis.
- Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers.
- Exercise sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
- Monitored market conditions, product innovations and competitor activity, and adjusted account sales approach to address latest market developments.
Sykes Enterprises Incorporated – Home, PA,
- Offer and provide an array of "software as a service" that help call centers comply with the Federal and State telemarketing law.
- Devised optimal communications strategies to reach target audiences.
- Responded to questions regarding the DNS (do not disturb) laws, ordinances and regulations.
- Maintained up-to-date and accurate program files and records.
Bowlero Corp – Upland, CA,
- Identified and qualified prospective new clients using lead generating methods, performing an average of 35-40 sales calls per day.
- Developed, grew, and maintained long-term relationships with new and existing customers growing my base from 50 to 225 plus accounts.
- Facilitated reactivation of dormant accounts through in depth product knowledge and quality marketing ideas.
- Identified and qualified customer needs, develop sales strategies, negotiate and closed profitable projects with a high success rate.
- Provided alternative marketing methods to National Associations, tradeshows, festivals and events.
- Conducted business to business telephone sales.
- Maintained detailed account records and contact logs using Salesforce
- Planned and executed special events and trade shows that assisted clients in promoting their businesses
- Managed projects and served as primary liaison between client and multiple internal groups to ensure clarity of goals and quality and adherence to deadlines.
Monterrey Tile – Chandler, AZ,
- Handled customer inquiries, complaints, billing questions and payment service request.
- Worked with customers in the development of new accounts.
- Interfaced daily with internal parties to form cohesive work environment.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Tracked down sources of special products and services to meet customers' special needs.
- Emphasized product features based on analysis of customers' needs.
- Attended trade shows and sales conferences.
Hussmann Ltd – Metairie, LA,
- Collaborated with other account managers to prepare and deliver performance updates and quarterly business reviews.
- Staffed and Supervised 6 person sales team.
- Gathered all relevant materials for bid processes and coordinated bidding and contract approval.
- Hired and trained all sales staff.
- Generated monthly and annual sales reports.
Advanced Drainage Systems – Calhoun, KY,
- Organized and managed merchandise and cash flow
- Ensured that each customer received outstanding service by providing a friendly environment, which included greeting and acknowledgment of all customers.
- Assisted customer with product and product knowledge.
- Computed sales prices, total purchases and processed payments.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Explained information about the quality, value and style of products to Influence customer buying decisions.
Asheville Buncombe Community College - Asheville, NC
Applied Science Marketing & Retailing
1st place Phi Beta Lambda Public Speaking Nationally
1st place PHI Bets Lambda Public Speaking Statewide
2000-2001 Who's Who Among Students in American Junior College
Tuscola High School - Waynesville, NC
General Studies
Client Relations
Multi-Task Management
Customer Needs Assessment
Account Management
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School Attended
- Asheville Buncombe Community College
- Tuscola High School
Job Titles Held:
- Retail Wireless Consultant
- Telecommunications
- Event Sales Representative
- Customer Service/Sales Representative
- Sales Manager
- Retail Sales Representative
Degrees
- Associates
- GED
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