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Retail Team Member Resume Example

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RETAIL TEAM MEMBER
Professional Summary

Knowledgeable Retail Team Member fluent in English and French and skilled at POS systems and building connections with customers to promote products. Extremely skilled in merchandising, handling cash, using registers, and Microsoft software. Excels at delivering great customer service in fast-paced retail and hospital environments. With over 6 years of customer service and sales expertise. Motivated to learn, grow, and excel in healthcare.

Skills
  • Retail transactions processing
  • POS systems
  • Cash register operation
  • Organization
  • Customer service
  • Responsible
  • Excellent work ethic
  • Conflict resolution
  • Training & Development
  • Skilled in Microsoft applications
  • Verbal and written communication
  • Documentation and reporting
  • Memorization and Recall
  • Travel coordination
  • Telephone skills
  • Scheduling
  • Sorting and labeling
  • Mail handling
  • Administrative support
  • Call Forwarding
  • Office supplies inventory management
Work History
Retail Team Member, 1/2/18 to Current
OSF St. Joseph Medical Center – Bloomington, IL
  • Replenished sales floor merchandise and organized shelves, racks and bins for each occasion or holiday ie Christmas sales.
  • Answered product questions in store and over the phone with knowledge of sales and store promotions.
  • Educated customers on promotions to enhance sales.
  • Increased customer satisfaction by advocating for certain drinks in our cafe and wearing OSF merchandise.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers in both the cafe area and the gift shop.
  • Went above and beyond to make customers feel comfortable and welcome in the gift shop and cafe.
  • Kept up on expiration dates for all the food and drinks in the cafe
  • Completed Healthstreams, which are OSF mandated tasks on the computer, on time.
  • Increased sales by offering advice on purchases and promoting additional products like similar coffee items.
Receptionist Assistant, 07/2018 to 12/2020
Illinois State University – Normal, IL
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Collected, sorted, distributed and sent mail and packages.
  • Assisted in coordinating travel accommodations for staff and out-of-town visitors.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Scheduled and confirmed appointments and meetings for coaches and staff personal in the building.
  • Utilized various online software to add, remove, or adjust information on players of various sports.
  • Maintained building security by issuing visitor passes.
  • Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
  • Created copies for various staff personal.
Retail Sales Associate, 08/2015 to 10/2017
JC Penney – Bloomington, IL
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.
  • Folded and arranged mainly the men's apparel in attractive displays to drive sales.
  • Trained new associates on cash register operations including opening and closing, conducting customer transactions and balancing drawer.
  • Assisted customers by answering questions and fulfilling requests.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Opened and closed store independently when needed.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Educated customers on promotions to enhance sales.
  • Educated customers on store credit cards to enhance sales.
  • Worked closely with managers to solve problems and handle customer concerns.
  • Scaled up the ladder to become a manager/key holder after closely working with them.
  • Trained in all departments of the store i.e. Men's apparel, Women's apparel, Kids apparel, Juniors apparel, Home, and Jewelry.
  • Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
  • Kept up to date on all in-store and online promotions to further drive sales.
Education
High School Diploma: 05/2016
Normal Community High School - Normal, IL
Associate of Arts: Psychology , 05/2018
Heartland Community College - Normal, IL
  • Graduated with 3.2 GPA
  • Member of African Student Association and The Clique Dance Team
  • Received the Bloomington-Normal Drivers Golf Club Scholarship
Bachelor of Arts: Psychology, 12/2020
Illinois State University - Normal, IL
  • Dean's List: Spring 2020
  • Graduated cum laude
  • Minor in French
  • Elected Captain of the African Dance Team
  • Member of the African Students Association
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Resume Overview

Companies Worked For:

  • OSF St. Joseph Medical Center
  • Illinois State University
  • JC Penney

School Attended

  • Normal Community High School
  • Heartland Community College
  • Illinois State University

Job Titles Held:

  • Retail Team Member
  • Receptionist Assistant
  • Retail Sales Associate

Degrees

  • High School Diploma : 05/2016
    Associate of Arts : Psychology , 05/2018
    Bachelor of Arts : Psychology , 12/2020

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