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Retail Supervisor Resume Example

Resume Score: 90%

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RETAIL SUPERVISOR
Professional Summary

Exceptional eye care professional with keen ability to assess customer needs, meet quality standards and evaluate customer satisfaction.

Education and Training

American Board of Opticians Certified

Professional Experience
Retail Supervisor, 08/2011 to CurrentVisionWorks - Lewisville, Tx

Instructed patients on the proper care of eyeglasses and contact lenses.

Heated, shaped and bent plastic and metal frames to adjust eyeglasses for clients.

Confirms that frames were correctly built with facial and eye measurements and optical prescriptions.

Maintained organized records of customer prescriptions, work orders and payments.

Obtained detailed medical and personal data for patient charts and records.

Served as mentor to junior team members.

Managed team of an average of 5-10 professionals.

Front Desk Coordinator, Optometric Tech., Optician, 09/2000 to 05/2006Total EyeCare & EyeWear Gallery - Denton, Tx

Organized, updated and maintained over 200 patient charts.

Recorded and filed patient data and medical records.

Strictly followed all federal and state guidelines for release of information.

Wrote clear and detailed clinical phone messages for physicians.

Directed patient flow during practice hours, minimizing patient wait time.

Acquired insurance authorizations for procedures and tests ordered by the attending physician.

Scheduled patient appointments.

Provided administrative support for two optometrists.

Reviewed diagnostic and procedural terminology for consistency with acceptable medical nomenclature.

Appropriately and correctly identified errors and re-filed denied/rejected claims as they were received from the Patient Account Representative.

Confirmed patient information, collected copays and verified insurance.

Thoroughly reviewed remittance codes from EOBS/AR's.

Completed appeals and filed and submitted claims.

Posted charges, payments and adjustments.

Carefully prepared, reviewed and submitted patient statements.

Maintained organized records of customer prescriptions, work orders and payments.

Obtained detailed medical and personal data for patient charts and records.

Tested for intraocular pressure, ocular motility and pupil size, equality and reaction.

Assistant Manager, 06/2004 to 02/2006Kirkland's Home - Denton, Tx

Managed team of 7-10 of professionals.

Trained all new employees.

Merchandised new inventory.

Received inventory shipments.

Payroll.

Schedules.

P&L reports.

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • VisionWorks
  • Total EyeCare & EyeWear Gallery
  • Kirkland's Home

Job Titles Held:

  • Retail Supervisor
  • Front Desk Coordinator, Optometric Tech., Optician
  • Assistant Manager

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