Exceptional eye care professional with keen ability to assess customer needs, meet quality standards and evaluate customer satisfaction.
American Board of Opticians Certified
Instructed patients on the proper care of eyeglasses and contact lenses.
Heated, shaped and bent plastic and metal frames to adjust eyeglasses for clients.
Confirms that frames were correctly built with facial and eye measurements and optical prescriptions.
Maintained organized records of customer prescriptions, work orders and payments.
Obtained detailed medical and personal data for patient charts and records.
Served as mentor to junior team members.
Managed team of an average of 5-10 professionals.
Organized, updated and maintained over 200 patient charts.
Recorded and filed patient data and medical records.
Strictly followed all federal and state guidelines for release of information.
Wrote clear and detailed clinical phone messages for physicians.
Directed patient flow during practice hours, minimizing patient wait time.
Acquired insurance authorizations for procedures and tests ordered by the attending physician.
Scheduled patient appointments.
Provided administrative support for two optometrists.
Reviewed diagnostic and procedural terminology for consistency with acceptable medical nomenclature.
Appropriately and correctly identified errors and re-filed denied/rejected claims as they were received from the Patient Account Representative.
Confirmed patient information, collected copays and verified insurance.
Thoroughly reviewed remittance codes from EOBS/AR's.
Completed appeals and filed and submitted claims.
Posted charges, payments and adjustments.
Carefully prepared, reviewed and submitted patient statements.
Maintained organized records of customer prescriptions, work orders and payments.
Obtained detailed medical and personal data for patient charts and records.
Tested for intraocular pressure, ocular motility and pupil size, equality and reaction.
Managed team of 7-10 of professionals.
Trained all new employees.
Merchandised new inventory.
Received inventory shipments.
Payroll.
Schedules.
P&L reports.
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