Retail Store Owner Resume Example
Love this resume?Build Your Own Now
RETAIL STORE OWNER
Summary
Reliable and friendly assistant adept at learning and mastering new concepts and skills. Passionate about helping individuals and creating satisfying experiences in every field.
Skills
|
|
Experience
Retail Store Owner, Penn National Gaming, February 2019-January 2020Lawrenceburg , IN
- Enhanced sales by implementing merchandising and promotional improvements.
- Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
- Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
- Planned and updated work schedules for optimal coverage of expected business needs.
- Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
- Hired, trained, supervised and motivated team of 4 retail professionals to provide knowledgeable and fast service to every guest.
- Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
- Determined complete order accuracy by examining merchandise to verify price and quantity.
- Processed credit card payments and counted back change and currency with 100% accuracy rate.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Saved costs, effectively negotiating vendor pricing contracts to increase savings.
Hotel Front Desk Clerk, Wegmans Food Markets, January 2018-February 2019Jamesville , NY
- Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Posted room charges such as food, liquor and telephone calls based on individual customer actions.
- Monitored reservations to track incoming parties and special events.
- Arranged special accommodations for guests to maintain optimal satisfaction
- Provided property details to patrons, including dining areas, pool, spa and fitness center.
- Managed all front desk operations for busy high-volume hotel.
- Balanced accounts and conducted nightly audits to keep bookkeeping current.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
- Managed customer complaints and rectified issues to complete satisfaction.
Retail Manager, Beauty Mart, June 2004-February 2014City , STATE
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
- Enhanced sales by implementing merchandising and promotional improvements.
- Used empathy and persuasive negotiation skills to deliver positive customer experience.
- Monitored store inventory levels and assessed cash and operations reports, implementing changes to bolster efficiency.
- Monitored various financial functions including inventory, cash and payroll processes to keep location running smoothly.
- Staged merchandise and stocked sales floor to stimulate impulse sales.
- Assisted 25 customers daily by selecting merchandise, answering questions and quickly resolving concerns.
- Established loyalty, executing flawless customer engagement to drive client retention.
- Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
- Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
- Studied market trends to develop merchandising strategy.
- Increased store sales by 50% by cross-selling complementary items.
- Contributed to positive store appearance through regular organizing of racks.
Education and Training
GEDThe Learning Center, , CityStateMarch 2004
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Length
- Typos
Resume Overview
School Attended
- The Learning Center
Job Titles Held:
- Retail Store Owner
- Hotel Front Desk Clerk
- Retail Manager
Degrees
- GED
Similar Resumes
