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Retail Store Owner Resume Example

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RETAIL STORE OWNER
Summary

Reliable and friendly assistant adept at learning and mastering new concepts and skills. Passionate about helping individuals and creating satisfying experiences in every field.

Skills
  • Customer outreach
  • Merchandising
  • Product line expansion
  • Relationship selling
  • Leadership development
  • Inventory control
  • Quality assurance
  • Building brand awareness
  • Approachable
  • Cash handling accuracy
  • Detail-oriented
  • Reliable and dependable
  • Employee scheduling
  • Perfect attendance record
  • Organized
  • MS Office proficient
  • Cheerful and energetic
  • Time management
  • Loss prevention
  • Excellent multi-tasker
  • Positive outlook
  • Strong communication skills
  • Dedicated team player
  • Basic clerical knowledge
Experience
Retail Store Owner, I Am Hair, LLC, February 2019-January 2020New Britain, CT
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
  • Planned and updated work schedules for optimal coverage of expected business needs.
  • Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
  • Hired, trained, supervised and motivated team of 4 retail professionals to provide knowledgeable and fast service to every guest.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Determined complete order accuracy by examining merchandise to verify price and quantity.
  • Processed credit card payments and counted back change and currency with 100% accuracy rate.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Saved costs, effectively negotiating vendor pricing contracts to increase savings.
Hotel Front Desk Clerk, Red Roof Inn, January 2018-February 2019New Britain, CT
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Monitored reservations to track incoming parties and special events.
  • Arranged special accommodations for guests to maintain optimal satisfaction
  • Provided property details to patrons, including dining areas, pool, spa and fitness center.
  • Managed all front desk operations for busy high-volume hotel.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Managed customer complaints and rectified issues to complete satisfaction.
Retail Manager, Beauty Mart, June 2004-February 2014New Britain, CT
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Used empathy and persuasive negotiation skills to deliver positive customer experience.
  • Monitored store inventory levels and assessed cash and operations reports, implementing changes to bolster efficiency.
  • Monitored various financial functions including inventory, cash and payroll processes to keep location running smoothly.
  • Staged merchandise and stocked sales floor to stimulate impulse sales.
  • Assisted 25 customers daily by selecting merchandise, answering questions and quickly resolving concerns.
  • Established loyalty, executing flawless customer engagement to drive client retention.
  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Studied market trends to develop merchandising strategy.
  • Increased store sales by 50% by cross-selling complementary items.
  • Contributed to positive store appearance through regular organizing of racks.
Education and Training
GEDThe Learning Center, , New BritainCTMarch 2004
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Resume Overview

Companies Worked For:

  • I Am Hair, LLC
  • Red Roof Inn
  • Beauty Mart

School Attended

  • The Learning Center

Job Titles Held:

  • Retail Store Owner
  • Hotel Front Desk Clerk
  • Retail Manager

Degrees

  • GED

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