Experienced Pharmacist with successful background maintaining medication controls and patient confidentiality, as well as monitoring employee performance, maintaining customer satisfaction and updating billing systems. Well-organized and diligent pharmacy management professional with good verbal and written communication skills.
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Skills
Process improvements
Customer service experience
Directing pharmacy operations
Staff Training
Customer service, education, and counseling
Drug inventory management
Managing products
Laboratory Operations
Coordinating inventory
Pharmacy operations management
Computer Skills
Verbal and written communication
Multitasking Abilities
Microsoft Software Proficiency
Education
University of Puerto Rico- Medical Science CampusSan Juan , PR, Expected in 06/2016 – –Doctor Of Pharmacy:Pharmacy - GPA:
University of Puerto Rico- Rio Piedras CampusSan Juan, PR, Expected in 05/2011 – –Bachelor Of Chemistry : - GPA:
Work History
Beth Israel Deaconess Medical Center - Clinical Services Manager , , Guaynabo, Puerto Rico05/2022 - Current
Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
Regularly evaluated pharmacy technician performance of Bedside Program and provided feedback.
Oversaw overall operation of pharmacy technician and patient care of Bedside /Unidad Dorada Program
Implement new policies and educate staff on changes.
Maintained clinic's records and files, utilizing proper techniques to keep patient data confidential.
Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
Collaborate with Manage Care Program to enhance adherence with MCS- Faro Diabetes program strategy.
Implemented ongoing learning strategies such as tutorials, instructional modules, and supervised hands-on sessions to help pharmacist and pharmacy technician improve understanding of post discharge process and care best practices.
Common Spirit - Retail Staff Pharmacist , , 03/2020 - Current
Educated patients about possible drug interactions and gave special administration instructions.
Recruited, trained and managed staff members.
Entered orders into database, verified insurance and prepared medications.
Maintained effective level of medicines and supplies to meet expected demand.
Counseled patients regarding proper intake of medications.
Supervised and coached team of pharmacy technicians and trainees.
Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.
Effectively prioritized tasks and organized workflow to increase efficiency.
Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
Adhered to pharmacy laws and code of ethics.
Helped achieve pharmacy business objectives by increasing sales and gross margins by 10%
Virginia Commonwealth University Health System - Inpatient Staff Pharmacist , , 02/2019 - 02/2020
Interpreted prescriptions from healthcare providers to properly dispense medications and health products.
Partnered with physicians and other members of healthcare team to optimize patient care through effective use of medications.
Advised physicians on how to properly dose medications.
Implemented Medication dosage adjusted protocols to protect financial and patient reduce potential medication adverse events.
Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.
Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
Trained RCM and Nova pharmacy interns on clinical care and medication dispensing.
Beth Israel Deaconess Medical Center - Pharmacy Manager , , 05/2018 - 01/2020
Trained pharmacy interns and newly hired pharmacy technicians.
Delivered training on medical device use and storage to enhance support for different groups of patients.
Compared prescription details against safety standards and insurance requirements to support patients.
Collaborated with store manager to maintain daily operations.
Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
Communicated with patients, ensuring that medical information was kept private.
Implemented procedures necessary for compounding, mixing, packaging and labeling.
Vaccinated patients to provide immunity against influenza, pneumonia and other diseases.
Developed policies and procedures for effective pharmacy management.
Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Offered patients and patrons information on various immunizations.
Educated patients on possible drug interactions, potential side effects and optimal methods of administration.
Supervised team of six pharmacy technicians
Supervised team of 8 pharmacy technicians
Company Name - Retail Staff Pharmacist , , 10/2016 - 03/2018
Entered orders into database, verified insurance and prepared medications.
Taught patients how to use medical devices such as glucose meters and oximeters.
Counseled patients regarding proper intake of medications.
Processed over 300 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
Effectively prioritized tasks and organized workflow to increase efficiency.
Administered immunizations and met with patients for medication consultations, effectively improving awareness of pharmacy's health services.
Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
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