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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Experienced Pharmacist with successful background maintaining medication controls and patient confidentiality, as well as monitoring employee performance, maintaining customer satisfaction and updating billing systems. Well-organized and diligent pharmacy management professional with good verbal and written communication skills.

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Skills
  • Process improvements
  • Customer service experience
  • Directing pharmacy operations
  • Staff Training
  • Customer service, education, and counseling
  • Drug inventory management
  • Managing products
  • Laboratory Operations
  • Coordinating inventory
  • Pharmacy operations management
  • Computer Skills
  • Verbal and written communication
  • Multitasking Abilities
  • Microsoft Software Proficiency
Education
University of Puerto Rico- Medical Science Campus San Juan , PR, Expected in 06/2016 Doctor Of Pharmacy : Pharmacy - GPA :
University of Puerto Rico- Rio Piedras Campus San Juan, PR, Expected in 05/2011 Bachelor Of Chemistry : - GPA :
Work History
Beth Israel Deaconess Medical Center - Clinical Services Manager
, , Guaynabo, Puerto Rico 05/2022 - Current
  • Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
  • Regularly evaluated pharmacy technician performance of Bedside Program and provided feedback.
  • Oversaw overall operation of pharmacy technician and patient care of Bedside /Unidad Dorada Program
  • Implement new policies and educate staff on changes.
  • Maintained clinic's records and files, utilizing proper techniques to keep patient data confidential.
  • Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
  • Collaborate with Manage Care Program to enhance adherence with MCS- Faro Diabetes program strategy.
  • Implemented ongoing learning strategies such as tutorials, instructional modules, and supervised hands-on sessions to help pharmacist and pharmacy technician improve understanding of post discharge process and care best practices.
Common Spirit - Retail Staff Pharmacist
, , 03/2020 - Current
  • Educated patients about possible drug interactions and gave special administration instructions.
  • Recruited, trained and managed staff members.
  • Entered orders into database, verified insurance and prepared medications.
  • Maintained effective level of medicines and supplies to meet expected demand.
  • Counseled patients regarding proper intake of medications.
  • Supervised and coached team of pharmacy technicians and trainees.
  • Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.
  • Effectively prioritized tasks and organized workflow to increase efficiency.
  • Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
  • Adhered to pharmacy laws and code of ethics.
  • Helped achieve pharmacy business objectives by increasing sales and gross margins by 10%
Virginia Commonwealth University Health System - Inpatient Staff Pharmacist
, , 02/2019 - 02/2020
  • Interpreted prescriptions from healthcare providers to properly dispense medications and health products.
  • Partnered with physicians and other members of healthcare team to optimize patient care through effective use of medications.
  • Advised physicians on how to properly dose medications.
  • Implemented Medication dosage adjusted protocols to protect financial and patient reduce potential medication adverse events.
  • Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
  • Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
  • Trained RCM and Nova pharmacy interns on clinical care and medication dispensing.
Beth Israel Deaconess Medical Center - Pharmacy Manager
, , 05/2018 - 01/2020
  • Trained pharmacy interns and newly hired pharmacy technicians.
  • Delivered training on medical device use and storage to enhance support for different groups of patients.
  • Compared prescription details against safety standards and insurance requirements to support patients.
  • Collaborated with store manager to maintain daily operations.
  • Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
  • Communicated with patients, ensuring that medical information was kept private.
  • Implemented procedures necessary for compounding, mixing, packaging and labeling.
  • Vaccinated patients to provide immunity against influenza, pneumonia and other diseases.
  • Developed policies and procedures for effective pharmacy management.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Offered patients and patrons information on various immunizations.
  • Educated patients on possible drug interactions, potential side effects and optimal methods of administration.
  • Supervised team of six pharmacy technicians
  • Supervised team of 8 pharmacy technicians
Company Name - Retail Staff Pharmacist
, , 10/2016 - 03/2018
  • Entered orders into database, verified insurance and prepared medications.
  • Taught patients how to use medical devices such as glucose meters and oximeters.
  • Counseled patients regarding proper intake of medications.
  • Processed over 300 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
  • Effectively prioritized tasks and organized workflow to increase efficiency.
  • Administered immunizations and met with patients for medication consultations, effectively improving awareness of pharmacy's health services.
  • Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.

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Resume Overview

School Attended

  • University of Puerto Rico- Medical Science Campus
  • University of Puerto Rico- Rio Piedras Campus

Job Titles Held:

  • Clinical Services Manager
  • Retail Staff Pharmacist
  • Inpatient Staff Pharmacist
  • Pharmacy Manager
  • Retail Staff Pharmacist

Degrees

  • Doctor Of Pharmacy
  • Bachelor Of Chemistry

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